The component that is not working on my car is the intermittent windshield wipers. The issue is that the intermittent wipers do not come on in eaither of the 2 low settings. The wipers only work in the steady low and high settings. When it is just misty out or a light rain, you have to manually push the button at the end of the stalk to give a swish of the wipers. If you are on the steady low setting, it is too much and the wipers squeak on the widsheild. I originally brought this into my Tesla service center in October and they told me that this would be fixed in a firmware update. I have followed up a few times as the update never came and today I am back at the service center and they have told me that they are still waiting for this problem to be addressed and that I should just use the other low and high speed wipers to clear the mist. It is now the end of December, almost 3 month later.This is not safe and should be addressed right away.
2017 Tesla Model X electrical complaints
Page 2 of 4: complaints 11 to 40 of 72, newest first, as owners wrote them.
Manufacturer designed a Pyro Fuse (a/k/a Battery Fuse), the purpose of which is to open the main battery's circuit in the event of a detected crash via a squib charge, in order to prevent further property damage or risk to life. The obsolete design contained in this model depends on a small lithium ion battery with a 7-10 year lifespan. In this car's case, a timer notification kicked in at about 6.5 years of life. The risk to not recalling this part with the new part design (self-charging from the current) and all affected models in the fleet is that now all these vehicles risk higher odds of a catastrophic battery fires during collisions and other failures the fuse was designed to prevent.
Car was hit by a city bus on 12/17/22. Car was towed to repair shop. Damages were repaired. Shortly after repair, the Car started making high pitched loud sound when a/c turned on. Took the car back to repair shop. Diagnosis: Air conditioning unit and compressor failed. Tesla wants $5700 to fix it, $4444 of it labor charges. They are saying it did not have to do with accident. The car did not make this sound before the accident. See pics.
Dashboard or driver screen suddenly goes black while driving (and at other times will freeze on a certain speed, despite slowing down, or breaking.) At this point, driver does not know what speed he, or she is traveling at, nor what gear. Response from Tesla is to reboot the car. However, these episodes while driving continue and are very dangerous. Tesla is pushing paying $2000 to get an infotainment upgrade to solve this safety issue which seems to be a defect in the car.
This contains new information, a smoking gun, and is associated with the federal safety agency complaint numbers 11505487, 11505488, and 11505489. the federal safety agency Recall: 21V‑035; Tesla Manufacturer Recall: SB-21-21-001 I was threatened a $35/day charge and tow/impound though no maintenance was performed on my vehicle. I went to pick it up and the vehicle was still suffering from the recalled eMMC issue which causes the screens to blank, freeze, etc. All driving information, safety features, and some exterior safety features are lost - it's a major hazard. This recall has two parts, the first part was a Tesla over the air update, which it pushed to the affected vehicles. I believe in doing this, Tesla has now stated to the federal safety agency that the recall was complete. However, the recall has a secondary part "To be specific, Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge." which Tesla is completely denying accomplishment. I have requested the car be repaired 7 times over the past 6 months and they have denied and avoided the recall repair, stating that there are no active recalls and forcing a paid upgrade to the MCU2. Tesla is abusing the over the air update capability and falsely stating that they're correcting issues to avoid correcting safety hazards. My vehicle has experienced 13 failures over our 6k miles of ownership in 6 months. In those 13 failures, 6 nearly caused catastrophic accidents. Additionally, the service center in Fort Worth (275 University Drive) has been altering/cancelling service records to avoid completing required recall repairs. The GM, [XXX] was recently fired/resigned and the senior service rep [XXX] was moved. Tesla must fix its unsafe vehicles and I recommend double checking all recalls Tesla has "completed" via over the air updates. They're artificially avoiding accomplishment of the recall and leveraging the safety hazard on the consumer. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Tesla’s entire car function (rear view camera, windshield heating, rear defrost) is supported by the center screen system. In Gen1 model X it uses a Gen 1 computer. Over the last 4 months. The screen blanks out while driving. I can’t access car functions. This happens while driving so it’s super dangerous. Only way to resolve the issue is to press a few more UI buttons on the screen. This impairs all car functions. I’ve submitted this a couple times to Tesla now and they say that this is a software issue they have not been able to resolve and they’re asking me to pay $2000 to get their next generation center console. I’ve mentioned that this is a safety risk as this can happen while driving, which makes me take my eyes off the road to fix the problem on the center console. They don’t seem to care about it. This is happened to multiple drivers according to the technician I spoke to, and they have not solved the issue. I recorded my last service with Tesla, and I have proof of them speaking of this issue.
MCU failure. Same symptoms as a failure of the mcu1, although mine was upgraded over a year ago to mcu2. It has failed. Failed strangely enough, after leaving the dealership, after an unnecessary recall to update MCU memory. My car does not have the problem. I was told, and given the car back. a mile from the dealership I realized that nothing was working. Can not turn on the defroster cannot operate any other features, air-conditioning, etc. it took three months to get the car back to them to try to address this problem all the time not having a fully functioning touchscreen and after two week time at the dealership they tell me that the MCU has failed and then I have to pay almost $2000 to fix it, additionally, they also said that this is the first MCU upgrade to the MCU to that they have seen fail, which brings up a whole lot more question. Carl was working fine when it entered the dealership to perform this unnecessary repair, but was not working when it left.
Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.
The contact owns a 2017 Tesla Model X. The contact stated that the message "Air Suspension" was displayed intermittently while driving. The vehicle was taken to the Tesla Service Center where it was diagnosed that no issues were found. The contact stated while her fiancé was pulling into a parking lot at 5 MPH with her in the front passenger’s side seat, the vehicle lunged forward and shut off inadvertently. The contact and her fiancé were unable to restart the vehicle, to turn on the hazard light. Additionally, they were unable to open the driver’s or passenger’s side doors. Additionally, the contact stated that the passengers occupying the second and third-row seats including her disabled father were also unable to open the rear doors. The contact stated that the vehicle was becoming increasingly hot. The contact and some of the passengers crawled to the rear seats and removed both the rear driver's side and the passenger's side door panels in order to access the emergency releases. The contact stated that one person pushed the rear door from the inside while another person was pulling the rear door from the outside and the door opened. The contact and the other passengers were able to exit the vehicle. The manufacturer was notified of the failure but was unable to access the computer system. The manufacturer advised the contact to tow the vehicle. The vehicle was towed to a Tesla Service Center where it was still being diagnosed. The vehicle was not repaired. The failure mileage was approximately 93,000.
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Headlights will not work. Due to the vehicle not having a method of turning on headlights without access to a properly working media control unit which happens to be of all touch screen functionality a blackout of the screen will cause the driver to have no other access to the headlights or other vital safety features. This issue has been ongoing with Tesla for a long period of time and it continuously put the occupants of the vehicle at risk for injury both severe or fatal. Repeatedly addressed this malfunction of the vehicle with the repair facility and it has failed to be corrected or repaired.
The contact owns a 2017 Tesla Model X. The contact stated while driving at various speeds, both center display screens turned off inadvertently. There was no warning light illuminated. The vehicle was taken to a local Tesla Service Center where the computer software was updated and reset however, the failure reoccurred. The vehicle was taken back to the local Tesla Service Center where it was diagnosed that both center display screens needed to be replaced. The center display screens were replaced; however, the failure persisted. The vehicle was taken back to the Tesla Service Center where it was diagnosed that the center displays needed to be replaced with upgraded parts. The contact stated that he was informed that the repair would not be covered under warranty. The vehicle was not repaired. The failure mileage was approximately 26,000.
Repeated failure of driver's screen. Screen goes blank and then reboots automatically. During that time, the speedometer and all other controls visible from driver's screen are unavailable to the driver. Was told that it would be fixed by a software fix eventually. Now they will fix the problem for $2,000. Will ask them to save all parts.
. December 2021, I stopped car at traffic light in Stevenson Ranch, CA 91381. Light turn blue but the car can’t start, key fob and tesla app not working. I restarted my phone then Tesla app working back. Took more than 10 minutes. . January 2022, I stopped at traffic light on Siarra Highway, Santa Clarita CA 91351. Light turn blue but car can’t start, key fob and tesla app not working. I have to restarted my phone in order for Tesla app working back. Took more than 10 minutes. We just had a new born so we feel very unsafe with this vehicle. And Tesla just ignore this matter. . 1 time car not working in garage for more than 24 hours so I called Tesla Roadside Assistant to tow to Tesla dealership. All they done was replaced key fob battery even I had mentioned about the incidents above. . Many times that car just close the door by itself ( left front driver, left and right falcon door, trunk ). Yesterday February 17th I was in Van Nuy CA ( 99 Ranch market loading groceries in to car ) trunk close bump on my head.
Our SUV lost power in the middle of the highway with no warning. After a month of back and forth, Tesla is saying that the High Voltage Battery needs to be replaced. The car has been with Tesla Marietta, GA center waiting for the replacement part with no ETA. How long are we supposed to allow the manufacturer to address the problem per the manufacturer warranty.
Screen goes blank from time to time. Takes a long time for the car to power on.
Manufacturer Recall NumberSB2121001 the federal safety agency Recall Number21V035 For the above recall numbers - I contacted Tesla shortly after I became aware of the recalls. I was told that they would reach out to me within 6-8 weeks to schedule the repair. To date, no Tesla Advisor has contacted me to schedule a repair. Subsquent follow ups, various Tesla staff tell us different remedies, incuding some Tesla staff that tell us a recall is no longer required due to an OTA firmware update. However, issues with the emmc continue to happen (losing the main screen, random freezes/reboots while driving, and turn signals not operating intermittently when the screen is frozen) and the recall language seems to indicate that a physical repair is still needed. Thanks for your assistance and all you do.
During hard rainfall the software of the vehicle issues an error: the windshield wipers, headlights, taillights and turn signal all stop working. Lane assist and parking assist fail as well. Sometimes the vehicle shifts into park when you stop. After stopping the vehicle, the doors won't open so you cannot exit the car. It does not matter if the car is moving or stationary when the software fails. You have to reboot the car and hope it resolves, usually it doesn't, or most often just wait to time the software glitch for the moment when the functions are temporarily enabled, specifically when trying to exit the car. We have taken this vehicle to Tesla for this issue multiple times and they have not solved it. This vehicle is a safety hazard, and a legal issue since the headlights and taillights go out, leaving you to drive without them in the dark.
Tesla issued a recall for the mcu after I had the mcu replaced because it was failing. The screens in my car would go blank and I would have no idea how fast I was going while driving. The a/c wound shut off in the middle of the drive. I didn't have turn signals. These were all the reasons why the federal safety agency ask tesla to issue a recall, and finally tesla agreed to this recall. Tesla is however not reimbursing me for the replacement of the mcu. I have spent months trying to get Tesla to honor their recall. I would like to be reimbursed for this recalled mcu that I had to pay for myself as it was a major safety issue. I would appreciate you help.
There was a recall for Tesla Model S and X with MCU1 to have the eMMC card upgrade necessary to keep the unit running or for those that had to upgrade the eMMC or the MCU1 replaced with with an MCU2 before the recall would be reimbursed. I was contacted by Tesla about the reimbursement and I completed the necessary forms. I was later contacted by Tesla and informed I didn’t meet the criteria. I asked for reasons why and they told me to contact my service center. As I have been to the service center 25 times I understand that they will just look at the invoice. So I did this on my own and see that when I had to replace my MCU1 with an MCU2, they listed it as an upgrade. At the time, I didn’t think much of it being listed as an upgrade, but it was the only option communicated to me by Tesla at that time. I had no choice in order to make my Model X safe to drive. Upgrading the eMMC was not an option presented to me. I am requesting that Tesla reconsider my request for reimbursement as I feel I meet the requirements of the recall. Additionally, when I needed to install the MCU2 to make my car safe to drive, the FM/XM radio feature that I paid for when I purchased the car was removed. Six months later the option to add the radio back at my expense was another $500. I am seeking reimbursement from Tesla for the cost of the MCU and radio for a total cost of $3000 plus tax.
Tesla advised me that the 8gb (emmc) in the media control unit is faulty which on two recent occassions caused me to expience a persistent center display or loss of the rearvies camera display, defrost/defog, and/or turn signal lighting, which may increease the risk of a crash. Tesla reports that they do not have the parts needed to fix the car for me. I have been dealing with this issue since january 2021. I had expected more from tesla.
I have had regular issues with my car's bluetooth systems since december, 2020. The only way I've been able to resolve this issue is by resetting my car (holding down both steering wheel buttons). The service center has asked me to reset the car multiple times, delete all connected bluetooth profiles, and completely reset the car's electronics. None of these fixes has worked. It still fails every 5-10 days. I am going to leave it in a non-functioning state next time this happens so that they are forced to look at it in person. They always try to diagnose things remotely, but are unable to do so when it is in a non-functioning state. It appears this also affects the car's cellular and wifi connectivity.
A recall was issued for the 8gb chip february of the 2021. After 6 service visits regarding this issue I scheduled an appointment for the recall fix. I was called during my appointment to say they can replace the chip but it wouldn't fix all of my problems. They requested I instead pay to upgrade the system at a price of 1250.00. I refused and asked them to perform the recall fix. They then messaged me 5 hours later that my car was ready for pickup and did not qualify for the recall fix. Understand that my appointment was rescheduled by tesla three times as they stated they were waiting on the part. They had over a month to review the notes on my car. I was told it qualified and to bring it in. Then it was bait and switch. Give us money. So nothing was fixed. They did not perform the fix under the recall. The problem persists. The is not just an annoyance, it is a safety issue. The screen randomly reboots while driving and takes 14 minutes to turn back on. Turn signals come on a minute after the turn is complete. This is absolutely unacceptable.
Tl* the contact owns a 2017 tesla model x. The contact stated that the rear tail lights on the trailer that was attached to the vehicle, failed to function as designed. To ensure that the failure was related to the vehicle and not trailer, the contact had the trailer attached to two separate friend's vehicles and the trailer lights worked on both vehicles. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 24,000.
1. Tesla provides owners manual in infotainment system to scroll. It is not opening at all, they are saying my combination of hardware(hw) and software(sw) is the reason and they have observed same issue in other cars too. Since oct 2020 fix for this issue has not come and they are saying a future sw upgade will fix this, but within a year my car warranty will be over. - I have attached tesla response, where they agreed they have 3 cars at nj location which have same hw configuration as mine, and all with my latest sw 2020.48.12. This is only 1 location, they have 466 service centers the problem is not sw but it is because of poor mcu hw. 2. Car taking longer to boot up when placing foot on brake pedal even when energy savings is disabled 3. Large center console screen takes even longer to turn on. 4. While driving car center screen will suddenly blank out.
1. Car taking longer to boot up when placing foot on brake pedal. 2. Large center console screen takes even longer to boot-up. This resulted in a dangerous situation where I was able to drive the car, but could not turn on the defroster. The windshield quickly fogged up and I had nearly zero visibility. Thankfully, I was able to safely pull off the road and wait for the center console to eventually turn on,
Main screen (instrumental panel) turns off and reboots while driving. The system reboots and all vehicle functions turn off and are inaccessible during the reboot process. Tesla service center stated it's a known issue. Happens frequently
Tl* the contact owns a 2017 tesla model x. The contact stated that the vehicle abruptly shut-off intermittently while driving at various speeds, without warning. The contact had taken the vehicle to a tesla service center and was informed that the dealer was aware of the failure however, there was no remedy for the failure. The contact stated that the vehicle was taken in for a software update however, the failure returned a month after the update was performed. The vehicle had yet to be repaired. The failure mileage was approximately 48,000. The VIN was not available
Mcu failed twice, resulting in black screen while in operation. No rear camera, no ventilation control. Tesla reports that I need to reset my trip counter every 2k miles to avoid this problem (see attached service report). This is a clear safety hazard.
The car has 2 displays, a dash display and an "infortainment" display. Both worked great when new. All vehicle status is displayed on them, and most vehicle controls are available only through them. Over time, they have become problematic. They will spontaneously reboot at any time (while parked in the garage, driving under varied conditions, etc) which can make them unavailable for up to 3 minutes, or even worse they will freeze displaying the wrong information until the driver notices and manually reboots them. For a while, this would happen roughly every 10 minutes while driving, and meant we could lose navigation while in an unfamiliar area, lose the backup camera, access to HVAC controls including defogger, etc. It is usually more of an annoyance, but with such frequency it is extremely annoying at best, and given the random timing it could be a safety issue as well. We have had 4 appointments to address this. They have made a couple of changes that have reduced the frequency of the problems. But they still occur, unless we completely stop using major features including navigation and teslacam. The fact that they largely disappear with some changes indicates that these are not due to the known emmc problems that are already under investigation. These are firmware bugs related to navigation, USB handling, processor overload due to new features, etc. Tesla claims they will be fixed, but cannot give us a date. This has been going on for about a year. We have this problem almost every time we drive the car more than just a few miles. Owners online indicate this is a common problem with model x and s built before march 2018 with the mcu1 computer. It is clear that tesla service technicians are familiar with the problems, as they are giving similar explanations to owners all over the country. Yet the firmware bugs are still not fixed.
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