I am experiencing issues with my mcu unit similar to what has been documented in odi engineering analysis ea20-003. I have observed the vehicle electronics and touchscreen fail 4 times in the last few months while driving. In the winter months in mn, this is extremely dangerous as it causes the HVAC systems to turn off. The windows start to fog up and create a safety hazard. I have tried to report this issue to tesla, but they keep responding by saying they aren't able to detect any faults from the car, but also say that a future software update is expected to resolve the issue. I don't see how they can claim this will be resolved by a software update when they don't seem to understand the flaw causing this issue in the first place.
2017 Tesla Model X electrical complaints
Page 3 of 4: complaints 41 to 70 of 72, newest first, as owners wrote them.
My tesla screen is having the identical issues outlined in your request for recall. I've reached out to tesla 3 different times and they keep telling me to reset the screen. It last happened yesterday where my screen was completely blank for 15 minutes. Obviously I have 0 controls for heat or shutting my garage backup cameras etc. It's infuriating that they don't want to own up to a stupid screen in a car that cost over $80,000.
I am the owner of a 201x tesla model x. The "center screen" in this car is central to the use of many safety functions of the car, such as the reverse camera, headlight controls, defroster controls, and turn signal chimes. The screen in my car has become highly unreliable, often locking up, rebooting, or failing to respond, causing the aforementioned functions to be unavailable. It is my observation that these functions worked well in the past when the vehicle was originally delivered, but have degraded over time as tesla has pushed software updates to my car. I have discussed this issue with tesla and am aware of the proposed the federal safety agency recall of the center screens due to a emmc flash wear out issue. Tesla has assured me that this is not the issue with my car, and has requested that I wait for future software updates to resolve these issues. However, it is my observation that software updates have continuously made this situation worse, and tesla has offered no specific date on which this will be resolved. This is unacceptable for safety functions of a vehicle. I request that you investigate the scale of tesla "mcu1" center screen issues beyond the emmc flash issue and work with tesla to make sure this is resolved quickly for the 150,000 owners of these vehicles.
The touch screen turns off at random times. I could be parked, driving, turning. Happening with more frequency, then they pushed an over the air update, but now it's back.
I have had my vehicle for a little over 3 years and in this time I have had to take the vehicle in over 10 times. I have had multiple visits for both my in-car dash slow, freezing, or restarting and I have had 3 visits relating to what I believe is my suspension not working. Mcu unit- this has stopped working while starting my car where the screen would not load as well as while in motion on city streets and highway where the unit will freeze. I have noticed it more often when on longer road trips but it has also happened during day to day activity. Suspension: while under warranty I received a message saying there was an issue with my suspension, tesla diagnostics could not determine a problem but they proactively fixed a part. Not sure if this is known part that was failing but it was a proactive approach. Months later I brought my vehicle in b/c it was making a loud motor noise, then hissing while the vehicle was stationary in my garage. I did not know at the time but I think this may have been the 1st signs of a leak in my suspension system. Once again tesla could not diagnosis or recreate the problem. Less than a year later from that visit to the service center my vehicle would not raise or lower. There was no indication that it needed to be brought to the service center so initially I thought it may just be an issue because it was very cold outside. After taking it in again, tesla tried a repair that was going to cost about $500, the next day they told me the repair did not take and a much more expensive repair would be necessary about $6,000. The vehicle has less that 100,000 miles on it and I was concerned about the suspension failing as I have read a lot of information of other teslas having similar issues. Without a 3-rd party to take it to in my area, I felt I had no choice but to pay the fee and let tesla fix it. Tesla discounted by 10%.
I bought my 2017 tesla model x from tesla dealership last week with less than 8k on it. After two days while driving the main screen blackout, freak me out since electric car is new to me. A few days later, picking up my little son from school the screen froze up and I could control anything on the screen. This is very dangerous and I have contacted tesla service center, they told me it's being investigated and no recall have been called. My car is still under warranty, if it's a know problem they should have replace the main screen for me before selling it. Please help.
The 17 inch screen keep going off while driving and unable to defrost windshield also HVAC doesn't work doing driving when this display 17 inch screen go blank this may be related to previous report on the 8 gb memory on the 17 inch screen displays gone bad my car had only 40,000 mile when this happened it's still under warranty but have asked tesla to help and they were not helping the car still under warranty
The computer screen went dead can't turn on heat or AC, open side mirror or charge the car
The 17-inch touchscreen periodically goes blank or does not come on when car is started. This occurs randomly while car is stationary or in motion.
Touch screen extremely sluggish, sometimes unresponsive during driving trip, losing many active safety features such as forward collision warning, side collision warning, rear view camera, active navigation leading to distractions from trying to use alternative hand phone navigation. Lost speedometer function while driving as shown on image below making driving unsafe. Image below showed driving on a city street while both control screens center and driver side became frozen leading to panicking distractions. Car often slow to boot up or wake up, taking several minutes, in order to be drivable. This situation may become unsafe in case of real emergency requiring to drive the vehicle immediately
On multiple occassions (sometimes while stationary and sometimes while moving), the media control unit (mcu) has become inoperable. If it occurs prior to a trip, this meant the vehicle would not drive for the several minutes it takes to perform a re-boot. When it occurred while driving, it meant that the following systems could not be used and/or adjusted: the rear view camera, the radio volume, the temperature control, the navigation system, and possibly others. I have provided tesla with time stamps of almost all failure events and taken the vehicle to their service centers 3 different times. Although an aspect of this mcu (the "emmc") is known to be defective and the vehicle is under warranty, tesla has repeatedly refused to replace the mcu. Instead they have, on the latest service appointment, indicated there are "fpga errors" and there is a "firmware bug" that is causing the problem and that this firmware bug will be addressed with a pending firmware update. In the meantime, they suggest performing a "re-boot" of the system every time it fails. I am worried that this may cause for an unsafe driving situation and hope that the federal safety agency will compel tesla to recall vehicles from this era (from which the mcus are known to be defective).
I took possession of a used tesla 2017 model x directly from tesla used sales on saturday 11/28. Within 2 days (by mon 11/30), the central console/computer went completely black and the car lost all ability to self-drive, use media, climate control, lighting, and, from a most concerning safety stand-point, all camera including rear-view. This problem was reported to tesla on 12/1 and no solution has been forthcoming. In scanning the internet, this seems to be a serious reoccuring problem with the central mcu computer console. The car is drive-able but without safety precautions or functionality in even the most basic of operations.
Touchscreen failure in either complete black screen or unresponsive during driving. In additional, partial function loss of the instruction panels in the mean time. This is happening once every few months that force me have to stopped on the road to reboot/deep rest the system. When its failed I loss view of rear camera, cannot operate HVAC (defogging) light, and loss of the parking assistant support. Furthermore I suspect this defects also renders my internal web browser unusable and covertly losing of navigation voice prompt. I aware the cause of this issue from the federal safety agency investigation ea-20-003. However, when contact tesla for this issue they simply refuse to fix the defects emmc citing I have to provide specific date and time of failure, which is unreasonable unless the driver is already aware the detail of this defects and taking specific note for the occurrence. However, I luckily made a note for the occurrence at the time, but tesla still refuse to replace the defects unit citing they loss the log of my incident. Then, they pushed a software upgrade simply defer the problem from happening. Furthermore, in this pandemic situation, many people are trying to avoid of going out as much as possible. My point is their defects already cause materialized damage to the emmc, which has a fixed lifespan for the cycle of writes. It should be required a recall for these defects device will failed sooner or later.
Vehicle not able to supercharge due to salvage title, vehicle was able to supercharge for a year and turned off with out notice or warning. Vehicle has not sustained damage to high voltage components and passed tesla high voltage system inspection. Notified supercharging is permanently disabled for both tesla and third party dc fast charging making it impossible to rode trip on the vehicle. I attached invoices for payed charging vehicle now not supercharging disabled.
The mcu on the vehicle has issues with it shutting down and going blank. Also many mcu functions aren't able to be used during these periods. There's been times a reset doesn't resolve the issue and tesla had to fix the vehicle. Tesla issued a warranty adjustment program to address this issue. The issues I'm experiencing are consistent with this notice, but they are refusing to resolve the issue as stated in the notice. Https://www.tesla.com/support/adjusted-coverage-program?redirect=no&utm_source=iterable&utm_medium=email&utm_campaign=warranty_adjustment_program&utm_content=ownership&utm_locale=en_us&utm_term=20q4 in the photos submitted it provides tesla's declining to repair the emmc, and tesla's acknowledgment that my issues are consistent to their notice. The video evidence is too large to send here, but I can send the video if needed.
Mcu and touchscreen are extremely slow to respond and need constant reboots to unfreeze. I spoke to tesla service about replacing the mcu or the emmc under their new warranty program but they keep telling me they have tempted into the car and fixed the issue by clearing the memory. It's a temporary fix as the issue returns in a few days.
The mcu is not starting up
Vehicle central touchscreen randomly "reboots" even while driving. Screen will go black and take 2-5 minutes to power back on. Screen also freezes up with increasing regularity (several times a week) forcing manual reboot. When rebooting backup camera, and audible parking sensor chimes are disabled. Also turn signal noise indicator is disabled. Date of incident is today's date but issue has been ongoing and increasing in frequency for the past 12 months.
Tl* the contact owns a 2017 tesla model x. The contact stated while the vehicle was stationary in the garage and attempting to start-up the vehicle, the instrumental panel was inoperable. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was informed of the failure. The failure mileage was unknown.
Main control unit (mcu1) fails daily. It was first replaced within 2-4 months of purchased because of the black screen of death. Will lose AC, navigation, car lock, and many other things that make the car work properly. Tesla continues to delay any repair for years. This must be.my 6th or 6l7th times bring in the car for repair which they do not seem to repair.
I have the mcu1 computer on my 2017 tesla model x. The turn signal stopped working and I had to reboot the computer. The car was in motion.
The mcu (media control unit) also known as the infotainment center went out on my 2017 tesla model x. When this unit went out, I lost the ability to use the turn signals, the back up camera, most of the controls to change settings for the car and the car was no longer able to accept a charge. The car was in the driveway at home when this happened and I tried to schedule an appointment with tesla to get this resolved. They told me that the part was on back order and that they could not take the car in at the time. It would be about a month before they were able to get the part and that I could still drive the car. They also asked me to keep the car charged but I also let them know that the car is unable to do so at home. He asked me to take it to tesla supercharging station and try there. I let them know that my turn signals were no longer working and the technician told me that hand signals were still an acceptable form of vehicle direction/movement indication. Well, I took it to the supercharging station with the turn signals and rear camera not working and the car would not charge so I had to take it home again driving without turn signals on the freeway. I finally convinced them the car was not safe to drive and that the car would lose all its battery reserve before I they were able to take my appointment so the technician asked me to drive it into the san francisco tesla service center
Mcu has been super slow and un-usable. Cant use it to make any calls or use voice commands. It is super slow and tend to fail soon and tesla is not ready to repair or replace it. Other issue I have is, rattling sound while driving and tesla says its common. I do not expect this when I paid $90,000 for a car. It feels as if I am driving a cheap 20 year old car.
My mcu is starting to fail. My vehicle was built in 03/2017 and I have 50,000 miles. The mcu has become slower and less responsive over time. On 7/28/20 my mcu became completely responsive while driving and required me to stop the vehicle so that I can perform the 2 button reset. I lost air conditioning during this time for about 2 minutes and it was 100 degrees outside. I fear my mcu will fail completely soon and I will lose vital controls of the car including turn signals. The mcu is faulty by design of the 8gb emmc module which has limited write cycles and tesla uncessarily logging useless information to it for many years.
I was driving and the screen went blank. Mcu touchscreen failure. Screen is blank. No response after multiple reset attempts.
The mcu is failing, its slow, freezes and has yellow borders.
Experienced intermittent touchscreen lock up and self reboots resulting in loss of rear view camera, HVAC control functionalities, and feedback sound/indicator for turn signals. Entertainment(radio) controls were also locked out.
My tesla model x 100 d 2017 has this big screen in center. After apx. 2,5 years the screen became less responsive, error message ('please wait until system has powered up'), 1-2 minutes before I could drive, trouble connecting via app, I could not initiate the navigation system. I then went to tesla service center, and they 'flushed the car' as they told me (meaning deleting address favorites, and I think also radio favorites). The car was as new again! But then I learned from tesla that this was related to the emmc (embedded memory card) solded on the main board on back of the screen. After talking with multiple others, it turns out that this is the famous emmc-failure of tesla: after multiple over writing of this card, it simply stop working. You cannot connect with app, and you have to replace this (and if out of warranty you have to pay apx usd 2-3000,- out of own pocket! However, more critically (beside the very negative fact that you in reality is having a very 'dumb' car, is that the car is not at all able to receive any updates (read 'corrections') related to security. This is clearly a huge design error on practically the brain of a tesla, and affects all model s and x up to 2018 when tesla realized this by them selves and introduced a new version of emmc. All version 1 of the emmc should be recalled and replaced by tesla.
The vehicle unusually accelerates when it is fully charged. Also, tesla committed to unlimited supercharging for life regardless of any ownership transfer but now refusing to adhere to their commitment.
The car suddenly took over and accelerated beyond control while I pulled the car into a parking space. Front airbags were deployed and the front end of the car was damaged beyond repair. The car was totaled.
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