Vehicle has been inspected by the manufacturer and they have advised it has been completed/fixed but it's been in more than four times within the last 12 months.
2021 Tesla Model Y electrical complaints
Page 5 of 6: complaints 101 to 130 of 155, newest first, as owners wrote them.
The car stopped suddenly in the middle of the street. By the grace of G-d, this happened on a quiet street because we decided to take a detour and could have instead been on the freeway! We were with our 3 young children (all in carseats). We could not restart the car after it stopped, and there was no warning it was going to stop. We were not using autopilot.
The contact owns a 2021 Tesla Model Y. The contact stated that the display screen would intermittently fail to operate as needed, without warning. The contact also stated that the power windows failed to operate as needed. The contact had taken the vehicle to the Service Center on multiple occasions for various updates; however, the power window failure persisted after each update. The contact recently received notification of the federal safety agency Campaign Number: 22V702000 (Visibility). The contact stated that the back-up camera was displaying a distorted image while the vehicle was in reverse(R). The vehicle was not repaired. The failure mileage was approximately 9,400.
The contact owns a 2021 Tesla Model Y. The contact stated while driving approximately 30 MPH and at various speeds, the center console froze, turned off, and then rebooted. The contact stated that the steering, brakes, and accelerator pedal were still operable. The contact stated that the failure was intermittent and occurred 3-4 times per month. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was due to a software glitch and the vehicle was not unsafe to drive. Additionally, the contact stated that the driver's side window had started to roll up independently as stated in the federal safety agency Campaign Number: 22V702000 (Visibility). The contact stated that while driving approximately 35 MPH, the window independently rolled up and nearly caught his fingers. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,000.
The contact owns a 2021 Tesla Model Y. The contact stated that the vehicle had received a software update through the Wi-Fi from Tesla. The contact stated that the camera for the autonomous self-drive feature had become excessively sensitive sounding the alarm for the Occupant Detection and Lane Assist at the slightest movement. The contact stated that the issue caused multiple distractions while driving. The contact had not taken the vehicle to the dealer. The contact had informed the manufacturer of the failure. The manufacturer referred the contact to the dealer. The approximate failure mileage was 36,314.
The rear hatch can be opened while the car is in drive or reverse from a remote input from the app. On several occasion my hatch has opened from a remote input while in traffic while stopped at red lights. Tesla says this is normal behavior. So what is possible is someone can open the hatch from a remote input from anywhere without being able to see the car. My concern is when this has happened item could have fallen from my trunk into traffic resulting in damage or vehicles behind me. To close the hatch you must place the car in park first. Having a vehicle in park in traffic could result in a collision. You can not move the vehicle while the hatch is closing or it stops closing it takes several seconds to open or close the hatch and additional time to realize you must place the vehicle in park to close it. Remote input to operate the hatch should be disabled while the vehicle is in drive or reverse. The event has occurred on 4 occasions while driving the vehicle over the last year.
The vehicle loose power all of sudden while driving disabling all power including loss of power steering, failure of lane departure avoidance, regenerative brakes, parking breaks, traction and stability controls. This has caused hazardous dangerous conditions on the road. The vehicle had to be towed to local Tesla repair/service center on 4 occasions. We have been given false reassurance with no definitive fix yet, continues to be an ongoing issues that recurs after few weeks that vehicle comes back from service center.
Going 40 MPH on CA 210W in left lane. Full Self Driving available on vehicle but no autopilot/lane assist activated at time of incident. Steering wheel locked up completely; I was unable to turn the wheel at all so I ended up drifting across 4 lanes of highway (miraculously didn’t hit anyone) and ended up under a semi. Car airbags did not deploy and system did not detect a collision. Contacted Tesla to ask about the cause of the accident multiple times; never got an answer. They had us pull the USB in glovebox and see if anything is on there but there wasn’t even though dash cam was activated. They “escalated” the ticket to a supervisor and have been ghosted ever since asking for an answer. We scheduled a service appointment to have them check out the vehicle and they canceled it. It is a miracle that I did not die; I have severe PTSD from the incident which has affected my career negatively. I would like Tesla to take accountability for things like this; it’s scary that they don’t and threaten legal action instead.
Every two weeks or so, the screen goes blank. When parked, you can do a vehicle reset and after 2 or 3 tries the screen with turn back on and the car is able to be driven. Sometimes, the screen will go blank while driving. This will require the driver to pull aside, power down the vehicle, and try to reset it. This is a huge safety issue when the screen goes blank when driving. Tesla says there's nothing wrong, or try a reset, or the next update will solve it. When there is a bug like this on an EV it is a huge safety issue.
On June 28th 11:50pm with 174 mile range, my Tesla Model Y LR died while driving on fwy 5 with my 10 year old. I barely had time to exit, it gave me warning “PULL OVER SAFELY” “VEHICLE SHUTTING DOWN”. I barely made it to off-ramp, my car completely shutdown at the end of off ramp. Could not put it to neutral, me and my 10 years old had to exit the car immediately, called tow truck via tesla app. Tow truck showed up in 20 mins, can was not drivable. This could have been much worst, if I was not able to exit and my car stuck on middle of the freeway at night. This is a huge safety concern.
The Back windows go up and down when trying to roll them up.
The contact owns a 2021 Tesla Model Y. The contact stated while driving 60 MPH with the adaptive cruise control activated, the vehicle experienced phantom braking. The contact stated that the speed was then reduced to approximately 35-40 MPH inadvertently, and then resumed the set speed. There were no warning lights illuminated. The contact stated that there were no other vehicles or objects nearby to cause the failure. The contact stated that the failure had been reoccurring while driving in self-driving and adaptive cruise control modes. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10,100.
We are experiencing two issues with our Tesla Y, one of which I have come to learn is common. That issue is the cruise control will suddenly "disengage" forcing the brakes on, either actively or just through the regenerative components. This has happened in several conditions from high speeds on interstates (>55 MPH) and on smaller state highways (<55MPH). The primary concern is being rear ended by cars following; effectively the Tesla is "brake checking". I am not aware of Tesla pushing updates or addressing this issue in any typeof inspection. There are no warnings, and I have noticed no pattern as to why it happens (and it happens frequently). I have notified Tesla of the issue. The second issue is that the control/infotainment screen has frozen and gone blank on at least four occasions. This as well has happened in various conditions, most recently on both legs of a long roadtrip on the highway. It effectively leaves all control of the car other than steering and velocity out of our control. It is scary. There are no warnings and I am not aware of Tesla doing anything to address the issue though I am aware that it is happening to other vehicles.
The contact owns a 2021 Tesla Model Y. The contact stated while driving 80 MPH, the self-driving feature independently activated and the vehicle decelerated to 50 MPH inadvertently within several seconds. There were no warning lights illuminated. The contact stated that the failure was intermittent. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 8,480.
When Tesla infotainment system needs a restart due to malfunction (which is easy to accomplish by holding the 2 steering wheel buttons for 10 seconds), the car doesn't allow the turning signals to function. All other essential motor functions work normally, it's just the turning signals don't. As a result, there were a couple of times when I needed to restart the screen due to bugs and turn on my signals without success - since I had to turn in a high traffic street. It's great that the car allows the infotainment to be restarted, but I don't believe a safety function such as turning signals should be impacted - there should be a temporary way to keep them working to avoid this safety hazard. I love my car and love what the company is doing, but this one I had to report since I'm concerned this might impact a lot of other drivers and potentially cause injury.
Cameras did not work with turn signals. WIPERS STOPPED WORKING. Then the screen went blank. I don’t know if the hazard lights worked initially when pressed. This occurred in a rainstorm going over 60mph. We almost were in a wreck due to not being able to see and needing to exit highway immediately. Stopped car. Rebooted. Difficultly opening charging dock 15 minutes later. Have called Tesla in Columbus, Ohio and left message.
The incident occurred after a rainstorm and there was some debris laid out across the road. We were travelling in the morning before sunrise at 20 mph and we felt a small branch or object hit the underside of our car. We took it out to drive again at noon time and it warned us that the coolant was low and that car may not start up once shut down. We towed it to tesla service center in Paramus NJ and they informed us of the condition. They informed us that the coolant pipe was punctured and the coolant spread onto the battery. They explained to us that the branch hit an area and caused the coolant to leak inside the battery and there is no plate to protect it at the underside of the car. They also informed us that there could have been a fire accident if we put it on charge after the underside collision. They also informed us that the coolant pipe was plastic. Despite this flaw in their design, they insist that they will not cover it since it was an external issue and have asked us to pay close to $16,000. Please help
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at various highway speeds with either the cruise control or self-driving feature activated, the vehicle would independently brake without warning. The contact spoke with the service center about the failure and was informed that they were aware of the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
The main instrument cluster / screen turns off without notice while the car is in motion. This results in the loss of all displays and controls, such as 1. Speedometer 2. Defrost control 3. Turn signal noise 4. Windshield wiper setting 5. Battery capacity gauge and many more.
My wife and I were driving south on Interstate-93 in NH on Superbowl Sunday. Traffic was heavy and we were traveling about 65 mph when our 2021 Model Y Tesla started beeping and the following message came on the screen - “PULL OVER SAFELY, Vehicle shutting down”. My wife was driving and had just enough time to cross over three lanes to get into the breakdown lane before the car came to a sudden stop. The car did not want to restart. We called the Tesla service center and they were about to order a tow truck but we asked if there was a ‘ctrl/alt/del’ type option. She had us select Safety>Power Off. When our Tesla came back on everything was seemingly normal so the service center said ‘this is very rare’ and that it should be okay to drive. We drove another few miles down 93 and luckily took an early exit ramp because the car shut down again at the bottom of the ramp. My wife and I restarted the car again and managed to limp home in some sort of “Power reduced” mode (i.e. painfully little acceleration). This was potentially a very dangerous situation! Luckily we were able to safely get into the breakdown lane but there wasn’t much time to spare.
Multiple phantom braking incidents using cruise control on 2 lane roads when there is no hazard
The Tesla Model Y had a software update at 12:05 am on Feb 13, 2022, which was complete. I drove the car to local YMCA at around 8:15 am on Sunday Feb 13, 2022, for my swim exercise and drove it home at around 9:30 am. I planned to park it by backing up to my driveway so that I can charge it. I positioned my car, with the front facing my neighbor's house. My foot was on brake and my right hand was moving the Drive Stalk towards R for reverse. The car all of the sudden flew forward on its own! It was only stopped after it hit my neighbor's house, making a big hole into her house, and causing severe damages to it outside and inside (smashed furniture and falling glassware), as well as to her landscaping. When this happened, my foot was still on the brake but pushing brake did stop the car. Additionally, hitting a tree also did not stop the car. Only the house and its strong frame stopped the car. The front of the car was totally damaged, including pieces falling out of the car and a big piece under the car falling down. Please come by immediately to take photos and examine damage. I called 911 immediately. The police and emergency trucks came. Since no one seemed to be visibly hurt (I had a whiplash and headache due to impact but was more was scared and shocked), the emergency medical crew left. The police said they are not making a report because the accident happened in private driveway and no crime was involved. I called Liberty Mutual to file a claim and was directed to file it online. I never bought the Tesla autopilot package but the new software update showed autopilot is an included package. This is a problem. I called Tesla customer service and reported this serious software malfunction. Thinking back, software problem caused another safety concern that started on Feb 6, 2022. Not only the right passenger door cannot be opened from outside, it also cannot be opened from inside. Someone could be trapped inside. This is a SAFETY alert!
The contact owns a 2021 Tesla Model Y. The contact stated while driving 55 MPH in autopilot mode, a truck in the middle passing lane going in the opposite direction, approached the vehicle, and the vehicle stopped abruptly. There was no warning light illuminated. The contact continued to drive the vehicle. The contact stated that the failure reoccurred while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 300.
Car rapidly brakes when in cruise control and auto pilot. Will also rapidly brake when a car passes by. It will always be random and sudden. Also, occasionally the screen will turn off and I will lose the screen completely and not know my speed.
The heat pump that supplies all heated air to the cabin stopped working completely. Safety was impacted because my windshield fogged up, making it impossible to see clearly out of my windshield or other windows. It was 11°F outside with no heating. I am not sure if a service center has been able to reproduce the issue, but I have images of the fogging and the error message. Nobody has inspected the issue yet. I received an error message "VCFRONT_a447" and "Cabin Climate Control System Requires Service" I have received this error message in two separate occasions now, both when it was lower than 15°F outside.
Heat pump failed when driving in minus 7F weather. Windows fogged up and car was dangerously cold. Only heat seater and steering wheel to stay warm.
The heater of the vehicle just stop working, due to MN cold weather and since there is no heat and just cold air blowing. It freezes the windshield and frost would build up with out any way to melt it since there’s no heat. It also fogs up the interior in the car since you can’t open the windows due MN minus windchill weathers. It’s hard to see and keep warm in a cold climate state. Tesla doesn’t see this is an emergency and it’s very concerning
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the horn was inoperable unless extreme pressure was applied. The dealer was made aware of the failure and sent a Tesla associate to the contact's residence to inspect the horn; however, the vehicle was diagnosed but not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. Consumer stated horn works but very difficult to operate. Horn/airbag has to be pressed hard in the center which requires removing one hand from the steering wheel.
While driving on ice and snow covered roads the regenerative braking feature comes in so strongly that it makes driving dangerous as the car loses traction and control every time the foot is removed from the accelerator. The regenerative braking automatically applies once the foot is removed from the accelerator. Tesla used to have an option to reduce the strength of the regenerative braking but removed that option in October of 2021. That change in software has made the vehicle unsafe to drive on slick roads. I was able to maintain control of the vehicle because of my driving skill, but did lose control numerous times during a 50 mile trip because of the increased regenerative braking feature. Tesla vehicles manufactured before October 2021 still have the option to reduce regenerative braking power, I also own one of those vehicles. I have attached a photo of that screen that shows the option.
Multiple occasions of the vehicle's heat/ac system failing in cold weather.
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