The contact owned a 2023 Tesla Model Y. The contact stated that while driving at 30-40 MPH, the vehicle unintendedly accelerated causing the contact to lose control of the vehicle and crash into the rear of a parked vehicle. The vehicle continued to accelerate and traveled across the street crashing into another parked vehicle. The vehicle continued to accelerate on its own forward and over a sidewalk and crashed into two street signs when it came to a stop. No warning lights were illuminated. No injuries were sustained. No air nags deployed. A police report was filed. The vehicle was towed to an autobody center. The insurance company deemed the vehicle totaled. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 12,000.
2023 Tesla Model Y electrical complaints
Page 4 of 5: complaints 71 to 100 of 128, newest first, as owners wrote them.
We were trying to park the car in our garage when the car suddenly sped up. And hit our the fence . I released the pedal but it kept driving until I hit the brake. Air bag did not deploy. The car?s front was smashed. Our fence is also badly damaged. I have asked tesla to investigate if it was because of the autopilot taking over but have not received a response from them yet after more than a week.
The contact owns a 2023 Tesla Model Y. The contact stated while driving 15 MPH in the right lane with Self-Driving Assist mode engaged, the vehicle veered to the right and struck a 3–4-inch white curb. The contact stated that he immediately regained control of the vehicle, steered the vehicle back in the lane and turned off the vehicle. The contact stated that after disengaging the Self-Driving Assist mode, a message inquiring feed-back was displayed, and the contact reported the incident. The contact inspected the vehicle and was able to continue driving without Self-driving Assist mode. The manufacturer was notified of the failure and informed the contact that the vehicle data did not indicate that the incident had occurred. The manufacturer provided no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,000.
I bought a 2023 Tesla Long-range Y in June 2023 at Tesla Santa Fe, New Mexico. I have had trouble with the brakes applying on their own during cruise control. It was very scary the first time it happened, but luckily there was very little traffic on the 2-lane highway I was traveling on. The Tesla dealer in Santa Fe told me they don't have a software fix yet and he simply avoids cruise control. After a few months I cautiously tried cruise control again and got away with it...but the third time, months later, it happened again. When the free month trial of Auto Pilot was installed, I did not intend to use it. Toward the end of the trial, I used it on [XXX] coming home to Las Cruces and realized it might actually auto-brake on the freeway, which could be a disaster. After that trip a Tesla friend shared his near-accident-causing experience with the cruise control braking. Another issue is that the key card didn't unlock the car, then wouldn't start the car. I called Tesla and was told I could reset the key card using the Tesla App, but it did not work. The next day I called Tesla support; he ran the diagnostics and said "oh yes, your car needs to be re-booted". He did so, and the key card worked to lock the car, but not to unlock or start it. I asked him to send me a new key card. "We sell a set of 2 for $45" (this is what came with the car). I told him I paid $53,000 for the car less than a year ago, it did not come with a charge cable, and now the key card didn't work? He looked to see if the key card was covered under warranty and found it was not. I have been unable to reach a person to speak with at either the NM dealer where I bought it or the El Paso dealer where I test-drove and attended the seminar, and have waited on the phone for exorbitant amounts of time while the bot tells me I can manage most problems on the Tesla app. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2023 Tesla Model Y. The contact received notification of the federal safety agency Campaign Number: 24V051000 (Electrical System). The recall repair was performed; however, the contact stated that the warning messages "Pay Attention", and "Keep Hands on the Wheel" were excessively displayed. The contact was concerned that the excessive alerts could cause a crash because the alerts had become a distraction. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 25,000.
The contact owns a 2023 Tesla Model Y. The contact stated that while driving the vehicle at approximately 55 MPH on autopilot, the brakes independently engaged, and the vehicle decelerated abruptly to approximately 12 MPH. The contact stated that there were no obstructions, or oncoming vehicles on the roadway during the failure. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.
The contact owns a 2023 Tesla Model Y. The contact stated while driving 5 MPH and coming to a stop, the vehicle went into park unintendedly. The "Vehicle Automatically Parked to Prevent Roll Away" and "Automatic Emergency Braking Is Unavailable" messages were displayed. The contact was able to quickly veer to the right lane, where the vehicle stalled and remained for half an hour, nearly causing a crash. Additionally, Police officers arrived at the scene and shielded the vehicle from a potential crash. The manufacturer was contacted but was unable to correct the failure remotely. The vehicle was towed to the Tesla Service Center, where it was diagnosed that the driver’s side body controller module had failed and needed to be replaced. The vehicle was repaired. The contact stated that while driving with his daughter in a car seat in the rear seat and coming to a complete stop two days later, the vehicle stalled. The message "Automatic Emergency Braking Unavailable" was displayed. The vehicle was towed to another Tesla Service Center (3371 Brunswick Pike #100, Lawrence Township, NJ 08648), where the vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 2,506.
Car warned that Drivability - Acceleration and top speed reduced/Performance may be restored on next drive but gave no opportunity for me to pull over safely. Felt like someone pulled the e-brake during regular driving speeds and prevented me from safely slowing down, steering or maneuvering the vehicle into a safe spot. This occurred during a rainy night with my wife and 3 daughters in the vehicle who were terrified and still afraid to drive in the vehicle. Tesla replaced the front drive inverter and about a month later the same issue happened again on a busy road around 1pm in the middle of traffic and this time the rear drive inverter had to be replaced. Myself nor my family have felt safe in the vehicle but feel stuck with it.
Tesla suddenly accelerated forward from a complete stop at very rapid pace and hit a wall
The contact owned a 2023 Tesla Model Y. The contact stated that while his wife was driving at 15 MPH and making a right turn, the Auto-Pilot had engaged independently. As a result, the vehicle steered off the road, over the sidewalk, and into a resident's lawn. The vehicle went up the property's pavement stone and crashed into a tree where it came to a stop. A police report was filed and there were no injuries reported. The vehicle was towed to a tow lot. The insurance company deemed the vehicle totaled. The local dealer was not contacted. The manufacturer was made aware of the failure. The VIN was included in the federal safety agency Campaign Number: 24V051000 (Electrical System). The failure mileage was approximately 4,400.
On [XXX], I was at [XXX] waiting for green light, as soon as the light changed. I hit the drive but the car suddenly lost control and speed up and I couldn’t stop. I try my best not to hit any people or any cars and ended up hitting the board on the right. I never smoke or drink alcohol. never did any drugs, I didn’t hold phone. It was absolutely an uncontrollable incident very unfortunate but totally out my control I wish this never have happened as I have good driving record. Thank you, your honor ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
(1). Electrical wire related to passenger airbag function is allowed for rodent chewing. I was told by technician that if this wire chewed by rodent or broken, passenger air bag will not function at all when there is an impact or an accident. I'm not really sure whether the driver will be even alerted whenever this wire is broken. This is simply a design fault because such an important wire should not be placed in a vulnerable location where rodent can chew it. I have never come across this in any car in my life so far. (2). If an airbag does not function, a passenger could get hurt or die (3). I asked the service team about the design fault and filled their service visit survey as well, but no one answered me so far. (4). Service technicians inspected the broken electrical wire, repaired it, but there is no guarantee that rodent can not chew it again because repaired wire is at the same place as before. (5). There is no prior warning for me. Service technicians came over to replace the passenger seat. Once they replaced it, the senior technician tried to check all the system using his laptop and it appeared that he noticed a fault on his laptop screen. So, he opened the frunk and found the broken wire. (6). Instead of replacing this part with OEM part he repaired it and even charged me for the cost of repair though my car is under warranty. This is the design fault and this wire can be chewed again and manufacture can keep charging the customers till the life of the car.
I was driving my vehicle and the vehicle suddenly started giving warnings. The gas pedal lost all power immediately and the car started to slow down. I then stepped on the brake pedal to bring the car to a complete stop and turned on the hazard light. However, after around 5 minutes, the car completely shut down and the hazard light also stopped functioning.
I bought Model Y on December 1st and after two weeks the car suddenly stopped working with a message that electrical system failure unable to support all function and vehicle will stop, it only gave a minute or two before car getting stopped and not responding. The vehicle got towed and they diagnosed the front inverter getting too much current causing the fuse to blow. I got the car fixed and after 2 months same thing happened [XXX] with same message and car stopped working and only gave a minute to park. The car is in repair shop with Tesla. This raises a serious safety issue where the driver only has a minute or two to take the car off of the road and park at safe location. Imagine if you are on a busy highway and you only have a minute to pull it on the side. You might be stuck in the middle of the road and waiting for someone to hit your car. the federal safety agency needs to closely look at it and take up the issue with Tesla and also raise the question on the quality of car produced. I am sharing some user threads where people have experience similar issues [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I brought the car home after purchasing and came back out to the car in the garage, a notice appeared on the screen and the car shut down locking me in. I had to call Tesla who instructed me to use the manual release on the door to get out. This occurred on the first day of ownership and had to be towed to Tesla for repair the next day. From my understanding looking online one of the parts that was replaced (pyrotechnic battery disconnect - please refer to attached repair invoice) was involved in a Tesla recall earlier in 2023. I view this as a safety concern and am fortunate such an event occurred while parked in my garage and not while driving.
Bought this Model Y lease and had it delivered from Jacksonville to miami after sales guy convinced us from getting the 2024 model since this one was cheaper and was a long range (I wonder why). On that same night, I took the car to the gym and coming back, it shut down on me on the middle of the road. (Screenshots of the error attached). On [XXX], Model Y shut down on my wife entering her aunts complex picking up the kids. Same day wife was driving on a 3 lane main road and the car shut down on her in the middle of the road with cars passing by. Model Y made us get out the vehicle and re-enter the vehicle multiple times putting us in danger, not to mention the abrupt stop could’ve been worse if this was on the highway and/or God forbid an accident. Took car to service and in 1-day Tesla claims the inspected and replaced the inverter and everything should be up to code. I told them that my wife and I don’t feel comfortable driving the same vehicle. They say “they completely understand where I’m coming from and that the vehicle is now performing as designed. And I’m more than welcome to pick up the car” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I hit a rock at approximately 35 mph that got projected under my car and caused a bad leak in the battery coolant system. Received a low coolant warning about one minute after the incident. The alert indicated that the car was safe to drive but to schedule service asap. Tesla instructed me to drive to the local SC that is 15 min away when though enough coolant had leaked to render the user display black. I had no turn signals, no speedometer, nothing except the ability to move the car. Tesla alerted me the next day that the damaged occurred at a poorly protected point where the coolant lines connect to the HV battery and that the battery with less than 20K miles needs to be replaced. As a result, they discharged the energy from the battery to avoid a “thermal event”. In doing some research, I discovered a number of documented cases of similar failure due to the fact that a plastic part is used to protect this critical area and is known to break and not offer ample protection to the coolant lines and front drive system. I’m very concerned that had this occurred on the highway and I continued to drive that a “thermal event” would occur and put me in grave danger of a vehicle fire. This area is too critical for proper vehicle operation and safety around high voltage components to use plastic parts to protect them. I also discovered that earlier model Model 3s used a heavy cloth for this role before changing to the plastic version.
We pulled over on a street to unload our car and a system update started. Our car was unable to move for over an hour. We were in a traffic lane. We reached out to tesla and the said that this was expected behavior and there was nothing they could or would do.
We bought a 2023 Model Y from the Mesa Tesla on 12/17/23. The staff rushed orientation (we are first-time EV owners) saying they were so busy that we could only get 15-30 minutes max for a complex vehicle. They told us calibration is normal and to reboot the Y if anything happens and showed us how. Once we drove off the lot the A/C went out and we got calibration prompts saying Pull Over. We pulled over less than 0.5 miles out and the A/C came on. Because of the bullying at the dealer we we afraid to go back and decided to go home. Again the calibration prompts came on and Pull Over. My wife was driving with my daughter and my in-law's and I was behind her in another car with our son. She suddenly started slowing down on the road because the vehicle would not let her accelerate. I pulled over to the side but she could not. I went to her and rebooted the Y, per Tesla's directions, and the car went dark and locked me and my in-law's inside in moving traffic (my wife had exited with my daughter). We had to call Gilbert police to direct traffic around us (had many angry drivers until Gilbert police came not understanding why a Y with a paper license tag was stopped in the road) and a tow truck for help. Two other drivers did stop to help too. I found the manual release but my in-law's could not. The tow truck driver had to climb (we had previouly rolled the windows down with the A/C issue) from the front seats to the back to get my in-law's out and paid $140.00 to have our new Y towed back to the dealer. For one week the story keeps changing - there is a coolant leak, no coolant leak but bad sensor, now the PCS is bad. I do not understand how the government can sanction such vehicles. We saved for a long time to purchase what was a dream vehicle for my wife and our famil'ys life was endangered within minutes. We are terrified of this vehicle and being around others like it on the road.
The contact owns a 2023 Tesla Model Y. The contact stated while reversing at 5 MPH, the parking sensor was inoperable, and the vehicle crashed into a parked vehicle. The contact stated that there was no damage to the other vehicle. The contact's rear bumper on the vehicle was dented. The contact stated that the parking sensor displayed an incorrect distance measurement and had not worked properly for the past eight months. The contact stated that he contacted Tesla several times in the past regarding the failure and was advised that an upgrade for the software would be forthcoming. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.
I purchased a Model Y Performance on October 31, 2023. I was driving the vehicle on 11/1 and I received an error that my rear motor was disabled and my top speed was reduced to 68 mph. This occurred on a high traffic highway. Took the car to the dealership and they replaced the rear motor inverter. Vehicle only had 130 miles on it. This should not occur in a brand new vehicle. I felt unsafe while driving it in this condition.
On October 25, 2023, between 10:40 pm and 10:50 pm, while driving the car on the 105 (Century Freeway), the computer system suddenly went completely black. The car did continue to travel and never did stop. I did not make any lane changes. I am unable to say if the the head lights continued to function. The computer did reboot after about a minute or so. The car is brand new. I've only had it since September 16, 2023. I am reporting it here in case it is a concern. I've read that the computer could only have been rebooting from an update that I had installed earlier. Don't know for sure, but it was quite a hair raising one and a half minute. Additionally, there are times when the car's adaptive cruise control does not recognize red light intersections. It would accelerate instead of slowing down to stop. During those times, I would need to slam on the brake to make it stop. I have not relayed any of this information to Tesla but I intend to very shortly.
On August 28, 2023, driving back from golf at Tijeras Creek, the vehicle noted several faults: cruise control disabled, autopilot disabled, parking brake disabled, and others. We parked in Newport Beach and the vehicle failed to move—appears the parking brake locked up. The vehicle was taken to Tesla for repair; the vehicle had 4,423 miles on the odometer when it was taken to Tesla for repair. The technician states that they identified the brake fault, removed and replaced the right brake caliper.its disabled the vehicle from safe operation. September 21, 2023, the vehicle was driven locally 23 miles and the condition returned. This time the vehicle was in a shopping mall and the parking brake would not release, disabling the vehicle. Screen shots of the fault codes were taken to preserve the evidence. Eventually, the operator was able to shimmy the vehicle forward and return to the house. On October 4, 2023, only 90 miles after repair by Tesla, the exact same condition—parking brake function degraded. The vehicle, again, refused to disengage the parking brake. The vehicle suffered again the problem that rendered the vehicle inoperable. The vehicle was again towed. On October 13, 2023, the vehicle was picked up from Tesla service for repair of the THIRD DEFECTIVE AND DANGEROUS CONDITION; the vehicle was driven locally and, on the freeway, to determine if Tesla had actually corrected the dangerous and defective condition. After about two hours in varying conditions and 90 miles, the vehicle was parked in the garage overnight. In the morning, the vehicle was loaded for an outing, and again the DANGEROUS AND DEFECTIVE CONDITION occurred. This time, the vehicle could not be backed out of the garage; The tow truck was called
The contact owns a 2023 Tesla Model Y. The contact stated while dropping her son off at work, she placed the vehicle in drive(D) and the “Car Unable to Charge” message was displayed. The contact stated that the driver’s side of the vehicle had no electric power. The contact stated that the passenger’s side of the vehicle still had power. The contact stated that she could not open the driver's side door and used an emergency override switch to exit the vehicle. The contact stated that she was unable to close and secure the door afterwards. The contact had the vehicle towed to a dealer. The contact stated that the tow truck driver had to use a bungee cord to keep the driver's side door closed. However, during transporting the vehicle to the dealer, the driver's side window cracked and fell inside the door frame. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver’s side body control module needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was 6,564.
On August 12, 2023, I went to the Plano TX Tesla Delivery Center to pick up my new TeslaY model as scheduled at about 11 am. CST . The vehicle had 3 miles on it. After taking a couple of rounds around the delivery center and becoming comfortable with the default settings, I started driving back home which was 9 miles away. While on the drive, I noticed that the screen was showing “calibration in progress”. When I reached home at around 11:40 am. CST, Tesla showed a total of 12 miles on it, and as the garage door opened, the screen showed STOP as it said the calibration finished. As instructed, I stopped moving the vehicle on seeing HOLD/STOP while entering the garage from the driveway. Suddenly, the car jerked forward forcefully, as if a magnet had attracted it inside with the pedal going down. The car went into the garage and hit the garage wall, damaging the common garage wall and the other side being the master bathroom (by damaging the cabinets, big wall mirror(s), counter top etc), and also damaged the front bumper of the car. I was shocked and terrified for a while. So immediately rushed to the center again and reported the incident at Plano Service Center, who created a ticket on the same day. They said that this case would be sent to the engineering team for review. on Sep 10th, I got a reply from Service saying they have reviewed the Engineering study for the vehicle and the results displayed show that the vehicle operated as intended due to the use of the accelerator pedal at the time of the incident. Also reported to Auto insurance who came and assessed the damage to the bumper which also rattles or squeaks. The service for collision is scheduled for Dec 7th 2023 by Tesla Collision Dallas center. What if the same happened on the main road or in the streets where I live where there are a lot of kids playing on the streets? When I think of it, I get scared and panicked and Thank God that it occurred at my residence without any outside incident
I was driving at a very slow speed of 1 mile per hr as I entered into the Kohls complex in Pleasanton ca. Then as I was pulling the car to a parking spot, all of a sudden I felt the car accelerated on me. My foot was always on the break and I pressed the break but the car still accelerated at a speed I had no control and it went over the parking bump and hit 2 cars that was parked opposite. I felt out of control and scary because the car was not doing as intended, to stop when pressed the break. I then pressed the park button. Then I also reversed because the car was not stopping. There was totally 4 cars damaged including my car. 2 opposite and 1 parked side of me. I could feel the sudden acceleration in the car and out of control feeling. Luckily there were no people in other car so no one was hurt. I was also not hurt. - Not sure what malfunction happened , but the break in that instant of time was not acting as it should for few seconds. Yes, the car is available for inspection - My safety was at risk as the car was no behaving the way it should and I got scared as to what would happened next. Since there were no people in the other car, there was no risk. but if there were they probably would have got hurt. - I reported the issue to Tesla center. They said they will look but never heard back anything from them . - None of them has inspected the vehicle yet. - No warning signs were there. after it hit i could hear the beep
The Tesla Model Y autoaccelerated even with me pressing the brakes. The car was on regenerative breaking and instead of stopping it accelerated lunging into the walkway and almost killing a person. The car hit another car, 2 bike racks and a tree as well as concrete slabs beofr coming to a stop. There have been reports of unintended auto acceleration from Tesla cars. The car components has not been inspected by police, manufacturer or insurance representatives. There were warninngs, especially with the car reporting that sensors were not properly calibrated. I reported this to Tesla agents and they told me not to worry about it. I am injured with a left wrist sprain as well as Neck and back injuries. I need Tesla to take ownership and pay dearly!
The contact owns a 2023 Tesla Model Y. The contact stated while driving 65 MPH with the Autonomous Self Driving feature activated, the contact briefly lost control of the vehicle when the steering wheel suddenly started to wobble, and the vehicle swayed from side to side. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 975.
I was turning right from a residential street onto a busy street during rush hour. I heard a sound, which made me think I might have run over something. Immediately following the sound, an alert showed up on the car’s touch screen with the message: “Vehicle May not restart: Service required”. The car was immediately inoperable - the car could not move and it could not shift into neutral to be pushed off the road. The 12V battery of the car continued to function for roughly 10 minutes after the car became stuck, which I knew because I was able to exit my vehicle normally, the touch screen remained illuminated and I was able to turn my hazards on. It did eventually die and I became locked out of the car at that point. I was in the middle of a busy intersection with no hazard lighting at that point and the car could not be moved, so I called emergency services and requested a police officer for traffic redirection while I waited around an hour and a half for a tow. Regarding the initial sound that I heard, I checked under the car as well as in the street around it, and there were no signs of debris or any visible evidence of damage to the undercarriage of the vehicle. I can only assume that the sound that I heard was whatever failure that had occurred internally in the car. At the time of this incident, the car was charged to around 85% of battery, was only a few weeks old, had never been in any type of collision, or required any service. Tesla has inspected the vehicle and identified the malfunction as a failure of the front and rear drive inverter. The situation that I was in was dangerous to myself and to the other drivers on the road with me. A sudden and complete stop on a busy road or in a location without cell coverage could be life threatening. The fact that there were no warning lamps, messages or any warning symptoms of the failure is extremely concerning and puts drivers and others on the road with them at a high risk.
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