The contact owns a 2023 Tesla Model Y. The contact stated that as his wife attempted to park the vehicle in their garage, the vehicle independently accelerated without warning and crashed into a concrete wall. The air bags did not deploy upon impact. The contact stated that his wife suffered from neck pain for a week after the accident but did not seek medical treatment. A police report was filed. The garage was damaged as a result of the accident. The vehicle was towed to an independent body shop where the vehicle was deemed a total loss. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 19.
2023 Tesla Model Y electrical complaints
Page 5 of 5: complaints 101 to 128 of 128, newest first, as owners wrote them.
The vehicle completely locked me out. It was unresponsive to key card access as well as unresponsive to mobile app access. I was unable to unlock or open any door/latch/trunk or frunk. I’m no one was inside because they would’ve been stuck with no way out. This is a major safety concern. I happened to be in a safe area but if this were on a really hot day or if people/minors/children were in the car, it could’ve been fatal. This is a design flaw in the vehicle. If the 12V battery dies, the car locks and you cannot get in or out.
I bought Tesla in May 2023. My Tesla Model Y has suddenly accelerated in my garage on 08/29 @8.25pm EST and damaged my garage front door/drywall and broken my stair case in pieces. It was phantom acceleration. I have video from my ring security system camera video which shows clearly that I was parking in my garage extremely carefully, however the Tesla Model Y suddenly accelerated beyond my control (I was not accelerating) and put me under risk and damaged my property. I have auto insurance to cover my Tesla car damage. However, my biggest fear is how can I use this Tesla Model Y when we see this life threatening behavior. This unintended acceleration can put my life and others life into danger. I would like help from the federal safety agency to ensure my Tesla Model Y is defect free. I just bought couple of months ago. I would like to request the federal safety agency to help me get this product replaced from Tesla motors. I am afraid to drive this vehicle now. I am currently going through a big shock, trauma and fear that I may have severely injured people on the road or my family members in garage if this unintended sudden acceleration would have happened around them. The damaged vehicle is outside my garage. It is not drivable. Vehicle front bumper is completely damaged and fluid has been leaking. I have filed insurance claim. I don't know what should I do right now. I would like to seek advice from legal sources on my options. My car is covered under my insurance, however I don't know if my car is fixed - I can drive this vehicle with confidence due to this strange unintended acceleration issues. Please help me at the earliest.
The contact owns a 2023 Tesla Model Y. The contact stated that while making a right turn into a parking lot, the vehicle independently accelerated without warning. The contact steered the vehicle to the right and ran over two road barriers before he crashed into a parked vehicle. The air bags deployed upon impact. The contact was temporarily trapped in the vehicle due to the driver’s side door failing to open. The door eventually unlocked as the authorities arrived at the scene. The contact was taken to the hospital via an ambulance and was treated for bruises to his left hand. A police report was filed. The vehicle was towed to an independent tow yard where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to repaired. The failure mileage was 240.
Today at 8:30am while Driving, my brand new Tesla: the touch screen went completely BLANK. I did not know how fast I was going. I was beyond scare. The safety FAILURE of this car is at its limit. What's next? The screen was blank the entire time while driving to a safe destination in Pasadena, CA. While I pulled over, I still had no way of know whether the car was in park, I could not control any devices as the screen was blank. (BLACK SCREEN). I called my husband who is a techy and he told me to hold down the two buttons on the steering wheel for 15 secs. which did reset the touchscreen. This car has too many BUGS and I do not want to die in this car. I can't pull over safety on the freeway all the time nor do I want to wait and see what happens down the road. I do have an appointment TOMORROW for something completely different (the dash cam ) but have been in contact with TESLA through the text portal and they have been made aware of my issueS. THIS IS A SERIOUS SAFETY CONCERN AS THE CAR IS ONLY 8 MONTHS OLD. MILES ON THE CAR 7,656 THERE IS A LEAK IN THE TRUNK CURRENTLY. THE DASHCAM DOESN'T WORK. The dash cam will turn on if the glovebox is open but it doesn't always work, however when the glovebox is closed it does not work at all. There is a list of problems and I hate doing this. $70K 6 months of waiting for what, a darn LEMON of a car. Last thing I want to say: I do NOT WANT to DIE IN THIS CAR. I'm not religious at all, but I DO NOT WANT TO DIE as this car doesn't seem safe. 7 months into owning it and man does it have problems. I don't know what more to say. I have contacted a lawyer to see what can be done. Mr. [XXX] from Woodland Hills, CA, appointment is on Wednesday. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
1. Wireless charging extremely slow., connected charging is also slow. 2. Safety Issue (Camera): driving side left camera and blind spot monitoring camera specially sometimes stopped working automatically during driving in the highway or city, it’s pretty dangerous Specially in the highway driving. During my long drive over July 4th weekend between 3-7 July happened several times, it caused auto steer mode forced disengage 3 times. occurrence 8/8 between 12-3 am it happened about 6 times. It happens on and off almost everyday in some part of drive. 3. Safety Issue Phantom Braking, in Auto steer, brakes are suddenly getting applied when even are no objects in the front of car for no reason. Aug 4, it happened about 4 times between 7-9 am.(around 7:30-7:40)Due to this big accident in the highway could have happened with Truck, as Truck was in normal speed 65 mph and due to sudden brake, vehicle speed came down to 35-40 mph, took control and move car out of road avoiding accident. This happened earlier instances as well during driving in the highways. But this time, I avoided death but got injuries. I need this car fixed for good OR a Replacement new car (preferably)OR a refund. Enough, I’m scared of driving this car afterwards, as I’m concerned about security and life risk all the time. Aug 12 braking issues happened on around 6:40 and 7:30 PST. Aug 15 braking issue happened on the highway around 7:45 and 8:15 am pst Hard to get a hold of customer service. they try to avoid Physical Service by Service Center by telling I need to provide exact timestamp and other nonsense remote debug and worst experience with the servicing. I asked for refund, no customer support no way to reach to discuss. 4. Range: Promised range for model Y is 330 m, get only 150-200 max, numbers are bloated and wrong. They tells it’s based on driving pattern and this range is based on 60-65 m/hr drive on a Flat surface, which was not told or advertised in website or during purchas.
My car is Tesla Model Y -2023. Purchased on 11/2022. Not even 1 year the car battery range went down not as Tesla announced. With Model, Y Performance range of 303 miles for 100%. But my car after updating the new Sft on July/2023 a battery range max charge of only 285 miles for 100%. Please have a solution to fine Tesla company by fraud and lying to consumers badly. I cant contact Customer Service. The person who works in customer service never tells a customer their name or introduces themselves. Tesla live chat agent when Heard I mentioned complaining about the battery Range try to run away and gave me to call the the customer service. But I can't reach out to service team.
The car completely stalled on the freeway. Giving less than 20 secs of warning that the vechicle will shut down. I got over from the fast lane to middle lane and car shut down. I had to call 911 and tow truck. I towed it to tesla and they said the rear unit failed… car was just purchased new a few months before this.
While on the highway i lost all power steering and acceleration and breaking power. no blinkers or access to my cars screen would not put car in park while on the side of the highway. i had to cross 4 lanes with no power, blinkers, minimal breaking. The control computer completely broke and stopped working. this was a week after delivery. Telsa towed my car for free and fixed the issue. But did not give anything for almost killing me on the highway. what repair notes say they fixed/replaced. Steering Colum control module bolt Rc Airbag harness Faulty SCCM,CAN
Problem: unintended acceleration On 05/30/23, the Tesla Model Y was parked in a parking spot, southbound facing a building. The car suddenly began to drive forward on its own and struck the curb, an AC unit, and a business office wall. No injuries, but the driver and people in the building (a dental clinic) panicked.
The contact owns a 2023 Tesla Model Y. The contact stated while driving approximately 65-75 MPH with the Autonomous Self Driving feature and the Forward Collision Avoidance: Adaptive Cruise Control activated, the vehicle jerked and drifted into another lane. The contact stated that the message to manually drive the vehicle was displayed. The contact turned off the Autonomous Self Driving and Forward Collision Avoidance: Adaptive Cruise Control however, the vehicle experienced phantom braking 30 minutes later while driving. The contact continued driving to her destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 398.
My new model y has caused numbness and tingling in both myself and passengers of my car while driving. Tesla has stated nothing is wrong with the car. It injures me every time i drive it. they forced me to take the car back and return my model y loaner car. The loaner vehicle caused no issues at all.
The contact owns a 2023 Tesla Model Y. The contact stated while driving 70 MPH with the Adaptive Cruise Control or Autonomous Self Driving feature activated, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,008.
Leased a brand new Tesla Model Y @ 01 Apr 2023. I put @ 2100 miles on the car. On @ 01 May 2023 I get a fault stating vehicle could not be charged. Took the vehicle to Tesla for repair on 04 May 2023, and was told that it needed a new HV battery. Original completion date was to be 20 May 2023. This was pushed back to 26 May 2023 and has now been pushed back to 31 May 2023. This is a vehicle that was a month old. Asked about a loaner, and was told that there were none available. I will have been without my car that I am paying a lease payment, insurance payment and self drive subscription payment for almost a months worth of time. Was told by a Tesla rep that no compensation is available.
Power conversion unit failed with 400 miles on the car. It is being repaired now. The first replacement also failed and they are in the process of trying a second replacement. Car has now been out of service for more than a week.
The contact owns a 2023 Tesla Model Y. The contact stated while driving 75 MPH with Self Driving feature activated, the vehicle experienced phantom braking and abruptly decelerated to 35 MPH. The contact stated that there was no vehicle or object in front of the vehicle. The contact stated that the failure reoccurred several times. The contact stated that the initial failure occurred after a software update was remotely completed the day before. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 4,500. The consumer stated the manufacture was notified on 04/17/23.
The screen multiple times has glitches and froze. We weren’t able to use backup camera, turning lanes cameras or clearly see our screen. We couldn’t access any of the icons that allowed us to control any features of the car. It was like driving blind.
I had the car for exactly one week. I was driving the vehicle in the street, and my vehicle jerked and stopped in the middle of the intersection and a warning sign came on “rear motor disabled”. Then stated it two or three more times, stating the vehicle is safe to drive under 50 miles, and no steel grades. I do not feel safe driving this vehicle at all at this time, and feel that Tesla needs to replace my vehicle as the vehicle is a week old, and the motor isn’t working. This is a huge safety concern as it could’ve caused a major injury accident, especially if I was on the freeway.
The contact owns a 2023 Tesla Model Y. The contact stated that while driving approximately 62 MPH with the autopilot mode activated, the vehicle experienced phantom braking. There were no warning lights illuminated. The manufacturer was not made aware of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 3,000.
This is the second instance of this issue happening, first at 1800 miles ODO, and second at 4690. Both instances, when driving, the vehicle suddenly and violently shuddered to a stop. The first instance happened as I pulled out from a stop sign to take an unprotected left onto a street. In the middle of the intersection, the car shuddered to a stop violently and a lot of warnings and alerts came up on screen. Cars moving both directions had to suddenly stop to not hit my car dead in the intersection. The gear stalk inputs to put the car in drive or reverse and allow function of the vehicle did not work. I pushed the park button on the right stalk and then moved it into drive, which it allowed. I was then able to limp the car out of the intersection (with power vastly reduced and speed reduced) and await a tow. The second instance I had pulled into a parking lot at around the same speed (~15 mph) in which the car again shuddered violently to a stop with no ability to override. Traffic behind me had to brake as to not hit my vehicle which stopped in the middle of the lot. Again the car was inoperable until this time locking and unlocking the car from outside of it and reentering to limp it to a parking spot for tow. Safety of myself and others were put severely at risk suddenly and without warning from the car stopping itself. If this were to happen in other, less fortunate scenarios, risk to human lives is great. Problem has been confirmed by Tesla service center, but not reproduced while in their possession. The vehicle was inspected by Tesla service after the first incident and was explained to have found no faults with any hardware, but found a corrupt line of code in the firmware (no update or firmware change was noted to be available). Warning messages and alerts populated at time of incident and no sooner (no warning is given prior to issue). Alerts include power reduced, rear motor disabled, vehicle shutting down, automatic emergency braking disabled and more.
I got the delivery of the car VIN [XXX] on March 10 7 PM and got the car out and drive to home from Kennesaw tesla delivery center. On my way home the car stopped right after crossing the light signal at the intersection of Medlock bridge rd. and parson rd. And it does not move, I had to turn on the emergency lights to save myself from accident and the cop had come after some time. We were lucky to save ourselves without an accident as the car stopped all of the sudden and there was no car behind. I think this is a problem with the car and needs to be inspected and nobody should be in this situation in the future. I want to raise this as a safety concern please for Model Y in the very first hour after the delivery of the car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2023 Tesla Model Y. The contact stated while driving 40 MPH with the Autonomous Self Driving feature activated, the vehicle abruptly stopped without warning. The contact was then able to accelerate, and the vehicle started operating normally. The vehicle was not diagnosed. The dealer was contacted, and the dealer stated that should the failure recur, the vehicle needed to be diagnosed. The manufacturer was contacted, and the manufacturer stated that the vehicle needed to be diagnosed. The failure mileage was 1,250.
After just 250 miles on the car and just after one month of the purchase, my wife along with my 4 years old daughter was driving to get my 7 years old son from the school when it suddenly stopped on the road with displaying errors on the screen as follows, the car battery was sufficiently charged, later from the inspecting what it appeared that the "rear drive unit" of the car got screwed up. Warning and error messages were: "Acceleration and top speed reduced" "Power Reduced" There was a huge school traffic jammed behind the car, luckily other car owners offered help but the car was not moving, it stranded in the middle of the road. We contacted Tesla they towed the car after one hour of the call, they kept the car for a week and told us the whole new "rear drive unit" need to be replaced. After a frustrating experience they offered no replacement but to fix the car. I found another same incident with other customer here at the youtube link: https://www.youtube.com/watch?v=smVnwKOpuYY&ab_channel=JustAnotherModelYGuy
Driving 70mph on the highway, car abruptly clunked and three warning messages appeared. APP_W009 Automatic Emergency Braking is disabled; DIF_A062 Power reduced; and BMS_a170 Acceleration and top speed recuded. Car immediately dropped to 40mph and gave me enough time to exit the freeway to the shoulder. After putting in park, the car would no longer shift into any gear. Soft reset and full reset, exiting and re-entering the car didn't fix the issue. Tow required. Failure of rear motor (inverter) was cited in the service center. Seems to be a common issue across Model 3 (as far back as 2017), Model Y (deliveries in Nov/Dec 2022) and Model S (the last 3-4 years). Very dangerous if someone had hit us when it decelerated hard on the highway. Traveling with a 6yr old in a car seat. Only 500 miles on the car.
The contact owns a 2023 Tesla Model Y. The contact stated that while his wife was driving in a parking lot, the vehicle independently accelerated as she depressed the brake pedal. The contact's wife crashed into another parked vehicle due to the failure. The air bags did not deploy upon impact. The contact's wife experienced mental trauma due to the accident but did not need medical attention. A police report was filed. The contact stated that the vehicle was equipped with a safety feature known as "Sentry Mode", which recorded the movements of the vehicle. The contact stated that the feature recorded the movements except for the failure and the collision. The vehicle was towed to a Tesla service center where it remained in their possession. The manufacturer was notified of the failure, but the contact was not provided a case number. The vehicle was not repaired. The failure mileage was 363.
Failure: rear motor disabled. Verified customer concern. Inspected rear drive unit and found inverter had internal issue causing failure. Replaced rear drive unit inverter and verified vehicle now operates as expected. Safety: car speed reduced to 68mph max and the regenerative braking barely worked. All functionality like cruise control/adaptive were restricted Yes - reported to Tesla dealer/service center and had verified and fixed under warranty No warnings prior. Driving down the road I heard a loud clunk and then a warning appeared saying power reduced, rear motor disabled. Ok to drive.
When entering the vehicle, the touchscreen does not turn on. The vehicle can be operated but without the touchscreen on, the speedometer is not available. I believe this to be a safety issue.
The contact owns a 2023 Tesla Model Y. The contact stated while driving 75 MPH, the vehicle experienced phantom braking. The contact stated no warning light was illuminated. The contact stated he had experienced the failure three times within two days. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 500.
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