We were stopped at a gas station to fill up..we had stepped out of the motorhome to begin filling...my husband decided we needed to pull forward...when I attempted to enter the motorhome...the door would not open. Fortunately, we, senior citizens, climbed through an unlocked window near the drivers seat and with the help of a kind person on the outside, we were able to open the door after about an hour of working on it. The entry door lockset failed locking us our of our motorhome. The plunger was made of pot metal and failed/broke in half, causing the piece in the door striker plate to remain stuck in the closed position...causing the door to be closed in a locked position. Trimark/dexter lockset for rv #29412 38h thor and trimark are aware of this issue ..trimark has made a steel plunger to 'fix' issue but makes no effort to alleviate the cost of replacement...thor ignores the issue.
The worst 2016 Thor Motor Coach Axis problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Visibility2
- Body1
- Suspension1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Visibility2
- Body1
- Suspension1
Recalls 2
Equipment
- What is wrong
- Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit:
- Risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy
- Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1‑877‑500‑1020, or Kidde customer service toll-free at 1‑855‑262‑3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Recall number 17V758000 · Recall details
Visibility: defroster/defogger/HVAC system
- What is wrong
- Thor Motor Coach (TMC) is recalling certain model year 2016 Axis and Vegas recreational vehicles manufactured March 26, 2015, to July 6, 2015. In the affected vehicles, the heating, ventilation and air conditioning control may lock on one setting, preventing the operator from changing the air flow, thereby eliminating the ability to defrost the windshield.
- Risk
- If the windshield cannot be defrosted, the driver's visibility may be affected, increasing the risk of a crash.
- Remedy
- TMC has notified owners, and dealers will install a jumper harness to prevent the condition, free of charge. The recall began on September 1, 2015. Owners may contact TMC customer service at 1‑877‑500‑1020. TMC's number for this recall is RC000103.
Recall number 15V530000 · Recall details
See all 2 recalls for the 2016 Thor Motor Coach Axis
Defect investigations
Trimark 060-1650 Door Latch Failures
On November 23, 2020, the Office of Defects Investigation (ODI) opened PE20021 to investigate allegations of inoperative Trimark THP 060-1650 door lock/latches originally equipped on model years (MY) 2015-2017 Class A and Class C motorhomes.ODI received forty-six Vehicle Ownerâs Questionnaires (VOQs) describing consumers being locked in or out of their vehicles.The door latch, containing a die-cast zinc plunger, was produced by Equality during calendar years 2014-2016. The die-cast may become porous and brittle over time and can break without warning, causing the vehicle owner to be unable to open the recreational vehicle door equipped with the latch.If the motorhome does not have any other doors such as some Class A models, occupants could be trapped inside, needing to climb out using the emergency exits. If locked out, owners would be unable to easily get in and retrieve children and pets. ODI analyzed the data provided by Trimark in response to its January 27, 2021 information request letter.Although an elevated failure rate was evident on a specific combination of plunger bolt, door lock/latch assembly and door, the data showed that most failures occurred within the first two years of service on the affected 2015-2017 vehicles.This data suggests that component failures generally would have already occurred.Further, ODI data reflects a downward trend in complaints after calendar year 2018 and for post- MY 2016 vehicles.This downward trend may be attributed Trimark's actions in 2016 such as changes in the manufacturing process of its zinc plunger component for the relevant population and its 2016 decision to switch to a steel plunger. In view of the nature of early-life failure, and failure rate trending downward for model years 2017 and newer, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist.The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to
PE20021
Technical service bulletins for the 2016 Thor Motor Coach Axis 3
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- It has been determined that certain 2016-2018 XS/VS equipped with a Wexco butterfly wiper system may...
- This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the...
- This letter stated that there was one (1) Service Notification issued for the month of October, 2017.
What 2016 Thor Motor Coach Axis owners say
Most recent owner complaints, unedited.
Tl* the contact owns a 2016 thor master t-20 (na) trailer. The contact stated that the front axle and front passenger side middle wheel fractured due to defective welding. The welding failed to secure the front passenger side middle wheel to the axle, which caused the wheel and axle to fracture. The manufacturer was notified. The axle and wheel were not replaced. There was no failure mileage to report.
I have complied with safety recall 15v‑530, safety advisory rc000103. The problem remains, no change, I cannot defrost the windshield. The only significant air flow is to the floor regardless of the air flow control setting. As stated in the recall, the vehicle was equipped with a defective air flow control unit which does not permit air flow to the windshield defroster vents. Tmc's "fix" is to prevent the spike which disables the defective control unit, however, the defective unit remains. In my case, the unit is already locked and I cannot defrost the windshield. The recall should include replacing the defective part. The current remedy has no impact on vehicles whose defective air flow unit is already locked. The current remedy leaves the defective unit in the vehicle and in my case does not remedy the situation by which the recall was issued for.
Tl* the contact owns a 2016 thor axis. While traveling during inclement weather conditions, the windows had excessive fog and the defroster failed. The contact experienced poor visibility due to the failure. The vehicle was included in the federal safety agency campaign number: 15v530000 (visibility). The contact had been waiting for the part to schedule the recall repair appointment for longer than two weeks. The manufacturer was unable to provide a date for when the parts would become available. The approximate failure mileage was 1,500.
Compare the 2016 Thor Motor Coach Axis
Other model years
Questions about the 2016 Thor Motor Coach Axis
Is the 2016 Thor Motor Coach Axis reliable?
Owners have filed 4 complaints about the 2016 Thor Motor Coach Axis, 1.3 times a typical Axis model year.
What is the most common problem with the 2016 Thor Motor Coach Axis?
Windows, wipers and visibility, with 2 complaints. Next is body (1).
How many recalls does the 2016 Thor Motor Coach Axis have?
2 recalls, covering equipment and visibility.
Was there a recall on the 2016 Thor Motor Coach Axis visibility?
Yes, 1 recall: 15V530000. Check your VIN to see if your car still needs the free repair.
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