I am filing a complaint regarding manufacturer non-compliance and dealership refusal to execute safety Recall 59C (the federal safety agency Campaign 25V552) on my 2019-2021 Ram ProMaster (Thor Scope 18m Class B RV upfit). The authorized dealership is refusing to perform a non-destructive repair on the vehicle, demanding instead to dismantle the built-in RV living space/bathroom structure at unknown risk and liability to the owner. Over a month ago, the dealership attempted to circumvent federal recall regulations by pressuring me to accept the uninstalled, loose backup camera hardware over the counter, which I refused due to liability. The dealership is currently withholding my VIN-assigned safety remedy part and refusing service. The Stellantis corporate supervisor assigned to my case has been unresponsive and has failed to coordinate a part transfer to a competent facility capable of utilizing a non-destructive borescope/fishing method to complete the recall. I am requesting federal intervention to compel Stellantis to transfer my safety hardware and provide the dealership the extra time to execute this recall safely and without cost to the consumer."
The worst 2021 Thor Motor Coach Scope problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Driver assistance1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Driver assistance1
Recalls 3
Equipment: electrical: accessory generator: solar panel
- What is wrong
- Thor Motor Coach (TMC) is recalling certain 2021-2024 Thor Rize and Scope motorhomes. The solar panel frame may fracture around the mounting bolts, allowing the panel to detach from the vehicle.
- Risk
- A detached solar panel can become a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will replace the lower bracket, free of charge. Owner notification letters were mailed January 9, 2024. Owners may contact TMC customer service at 1‑877‑855‑2867. TMC's number for this recall is RC000298.
Recall number 23V759000 · Recall details
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings
- What is wrong
- Thor Motor Coach (TMC) is recalling certain 2021-2023 Sequence, 2021-2024 Rize, Scope, Tellaro, 2023-2024 Dazzle, and Twist motorhomes, equipped with certain Cummins Onan QG 2800i generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
- Risk
- A gas leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed May 22, 2023. Owners may contact TMC customer service at 1‑877‑855‑2867. TMC's number for this recall is RC000294.
Recall number 23V285000 · Recall details
Equipment: recreational vehicle/trailer
- What is wrong
- Thor Motor Coach (TMC) is recalling certain 2021-2023 Rize and Scope camper vans. The retractable awning may extend unintentionally during transit.
- Risk
- An awning extending unintentionally during transit may become a distraction or road hazard, increasing the risk of a crash.
- Remedy
- Dealers will install an additional ignition cutoff wire harness at the BT12 module, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact TMC customer service at 1‑877‑855‑2867. TMC's number for this recall is RC000289.
Recall number 23V068000 · Recall details
What 2021 Thor Motor Coach Scope owners say
Most recent owner complaints, unedited.
The contact owns a 2021 Ram 1500 Promaster. The contact received notification of the federal safety agency Campaign Number: 23V068000 (Equipment) regarding the awning. The recall remedy had been completed at General RV Center (1577 Wells Rd, Orange Park, FL 32073). The contact stated that after having the recall repair completed, while driving less than 10 MPH, the contact heard the rotation sound indicating that the awning had deployed, landing into a tree and causing permanent damage to the awning. The contact had taken to the awning to the awning company and the dealer. The awning company had not provided any assistance or repair. While taking the vehicle to the dealer it was confirmed that the awning needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000.
While driving approximately 45 mph the awning engaged and fulling extended.
My unit is a 2022 Thor Scope 18M Class B RV built on a RAM Promaster 1500 chassis. The problem is not with the chassis but the build by Thor. The solar panel on the roof is not secure and the aluminum panel is ripping through the bolts. I caught mine early and only one bolt ripped through, however, there are several reports on the THOR Rize/Scope Owners (Future Owners and WannaBees) Facebook page where the panel attachment failed and the solar panel came off the van while driving.
Compare the 2021 Thor Motor Coach Scope
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Questions about the 2021 Thor Motor Coach Scope
Is the 2021 Thor Motor Coach Scope reliable?
Owners have filed 4 complaints about the 2021 Thor Motor Coach Scope, close to a typical Scope model year.
What is the most common problem with the 2021 Thor Motor Coach Scope?
Driver assistance and stability, with 1 complaint.
How many recalls does the 2021 Thor Motor Coach Scope have?
3 recalls, covering equipment and fuel system, gasoline.
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