Tl* the contact owns a 2019 toyota 4runner. The contact received notification of the federal safety agency campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact called sand mountain toyota (9167 us-431, albertville, al 35950, (256) 878-0789) however, the contact did not receive a callback. The contact stated that she saw online that the remedy would not be available until march of 2021. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
2019 Toyota 4RUNNER fuel system complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
Tl* the contact owns a 2019 toyota 4runner. The contact stated that the check engine warning light was illuminated. The contact was informed that the vehicle was subjected to the federal safety agency campaign number: 20v0120000 (fuel system, gasoline). The vehicle was taken to bohn toyota located at (3800 lapalco blvd, harvey, la 70058, 504‑341‑3300) however, the part to do the recall repair was not available. The vehicle was not repaired. The manufacturer was contacted and it was confirmed that the VIN was included. The approximate failure mileage was 14,649.
My issue is primarily with toyota corporate and how they are handling the fuel pump recall. A brand new vehicle with less than 5000 miles has a recall for a random fuel pump failure, and toyota does not have a 'remedy' available nor do they have a timeline for when the remedy may be available. They are requiring their customers to assume the risk of the stall or car wreck while they are trying to figure out the cheapest way to replace the fuel pumps in 700,000 vehicles. I am no vehicle engineer, but if the fuel pump is the issue, and they have isolated to a faulty batch of fuel pumps, it seems that the 'remedy' would be replacing the fuel pump. My guess is that toyota is trying to only partially replace or fix parts on the fuel pump to save a few dollars per fix instead of putting their customers first. The least they could do would be to be forthcoming about the timeline or why there is a delay. Instead, they are either putting their customers at risk in a car that they have acknowledged can have a random fuel pump failure leading to bodily harm or injury, or they force their customers into a subpar loaner/rental car (I initially went from a 4runner to a minivan) and having to return to the rental car company to sign a new contract every 30 days.
Need to remedy this open recall of driving a vehicle that can shut off while driving at high speeds. I have been calling toyota on a weekly basis asking for a remedy, but have not been provided an answer. How are people supposed to keep driving a vehicle that could just shut off and lose control?
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