Subject: Concern Regarding Toyota Camry 2011 LXE Dashboard Issue - VIN: [XXX] I hope this email finds you well. I am writing to express my concerns regarding a significant safety issue with the dashboard of my Toyota Camry 2011 LXE, VIN: [XXX] . We purchased this vehicle brand new and have maintained it diligently over the years. However, we have never received any recall notices concerning this issue, despite the dealer's claim that they were sent. The problem we are experiencing with our vehicle's dashboard is a sticky and peeling surface. Over time, the dashboard's material has deteriorated, becoming sticky and disintegrating. This poses a hazardous situation while driving, affecting both the aesthetics of the vehicle and safety due to impaired visibility and potential distraction. While I understand that Toyota has recognized this problem in other Toyota Camry vehicles and initiated a recall, our vehicle's VIN has been excluded from the recall list. We strongly believe that this issue is systemic and not confined to a specific range of VINs, and thus, our car should also be included in the recall. We kindly request the federal safety agency's assistance in ensuring that our concerns are addressed promptly. We urge you to investigate the matter further and encourage Toyota to extend the recall to include our vehicle and others facing a similar issue. It is crucial to uphold safety and quality standards for automobiles in the United States, prioritizing the well-being of drivers and passengers. Furthermore, we would appreciate your guidance on the process to formally address this issue with Toyota. Our previous attempts to resolve the matter directly with the manufacturer have been unsuccessful, as they denied our request to include our vehicle in the recall. If you could provide information on the necessary steps to escalate our case or mediate with the manufacturer, it would be greatly appreciated. Thank you for your attention on this INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
2011 Toyota Camry body complaints
Page 2 of 3: complaints 11 to 40 of 63, newest first, as owners wrote them.
The dashboard has become sticky and I am sensitive to the fumes it is giving off when I drive. I have to allow the car to air out as I have become dizzy when first entering the vehicle. I've contacted the dealer and was told a recall was performed, but I never received notice. No one has inspected my car, but this issue is well known by Toyota. There are no indicators of this issue other than the sticky dashboard and the fumes.
Sticky dashebord Dashboard very melt. When is sun come out every summer
The contact owns a 2011 Toyota Camry. The contact stated the dashboard was melting. The contact stated that the dashboard was releasing a chemical odor. Additionally, while driving in sunny weather, the glare obstructed his vision of the roadway. The contact took the vehicle to the local dealer, where it was diagnosed with needing the dashboard to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
I am having an issue with a sticky melting dashboard in my 2011 Camry. I recently noticed this as I was driving and there is this glare that puts me and my family at risk every day. I bought my Camry brand new in 2011 for which I paid 32k for it and now I am being left with a dangerous dashboard. Toyota should be forced to help its costumers .
Dashboard panel has become sticky and degraded. Light touch leaves indentations and marks with pieces of material breaking off.
The contact owns a 2011 Toyota Camry. The contact stated that the dashboard had melted. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
my camry is grey
The contact owns a 2011 Toyota Camry. The contact stated that while driving at an undisclosed speed, he noticed that the dashboard had air bubbles and was sticky. Additionally, there was a reflection from the sunlight on the dashboard onto the windshield which limited the driver’s visibility while driving. The dealer was made aware of the failure but informed the contact that the Technical Service Bulletin had expired. The vehicle was diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000. The VIN was unavailable.
Tl* the contact owns a 2011 toyota camry. The contact stated while driving at various speeds, the sun visor fell own and momentarily obstructed his view. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Tl* the contact owns a 2011 toyota camry. The contact stated that the vehicle dashboard was very sticky and the sun glare reflected off the dashboard unto the windshield, causing blurry vision and the inability to see the roadway clearly while driving. The contact called an unknown dealer and informed the dealer of the failure. The dealer stated that they were unable to assist. The vehicle was not taken to a dealer and was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,035.
The dash is sticky and melting.
Majority of dash has a thick, sticky, shiny substance that makes seeing out the windshield very difficult.
On march 18, 2020 I was driving on a highway on a steep grade during a winter storm and was part of an accident that involved hitting the guard rail causing my car to spin out and sustain a total loss of damage. Luckily I received no injuries but it was brought to my attention due to the extent of the damage that the airbags should have deployed and they did not. The vehicle is being held in a lot in case it needs to be examined. Toyota has stated they are not going to examine the vehicle unless they can also access the edr.
I was pulling out of the parking lot at bank of america in lithonia, ga and when I put the car in reverse, it accelerated and I couldn't stop it until it hit a light pole located behind the car. It was a loud impact but thank god my husband and I were not injured nor did we injure another person or their vehicle. It was only the grace of god that spared our lives because it was at 9:00 a.m. In the morning and a lot of people were coming in and out of the bank. I have had other episodes of acceleration which I reported to toyota in 2012 when I had the first accident which cost 12,000 in repairs.they inspected the vehicle at that time and stated that they couldn't find anything wrong. I did experience occasional episodes of acceleration after that inspection but no accidents until february 1, 2020. I purchased the car in 2012.
Car parked, engine off, while checking fluids, the hood support links failed and the hood hit me in the head. Via telephone, toyota rep @ headquarters said they are out of warranty and no recall blah blah blah. Unacceptable and dangerous. Despite the vehicle being 9 years old, these parts are never used and should function. How often is the hood opened? Very rarely. Faulty design perhaps or my ignorance? Thank you.
On two occasions (august 2019 and october 27, 2019) when pulling in to my driveway I experienced unintentional acceleration by the vehicle. The second time the car rammed into a post on my house and the airbag deployed fracturing my sternum in three places.
My 2011 camry is super white and the clear coat has completely come off. I noticed all the shine was gone so I took it in for an estimate on a wax job and he informed me the clear coat is completely gone. I started to notice it about 2 years ago. When I wash my car, the white paint comes off. I also have a few rust spots that have started to form in different places.
Initially the sun visor will fell and block some driver side view. After a year or 2 later, it completely fell and will block the driver side view. This is a hazard condition and should have been recalled, toyota issued warranty bulletin(pol12-03) to replace certain VIN range of the camry 07~11, mine is the 2011, however I do not see the VIN in that document. I've bought 3 new camry in the past, only this one has the problem. Looking at the internet, many people have the same issue.and this should have been addressed by the toyota.
Drivers side sun visor falling down not staying up. The base part of the sum visor becomes detached from the body of the sun visor making it hard to out the sun visor back up blocking the view of the driver. The vehicle was stationed when I first began to notice the sun visor fall half way down. After a long drive out of state, on the highway, the sun visor droped all the way down and would no longer stay up
Knocking noise while driving
Paint too weak, start to corrosion on hood ,top. Parking outside.
Sun visors in numerous toyota models have a defect recognized by toyota, however only certain models are being covered under the "limited extended warranty". This extended warranty was not made clear or public to the car owners, instead only turning up in google searches of why their sun visor was failing. Toyota and their dealerships are refusing to repair the defect if the vehicle doesn't fall in the extremely limited number of VIN's proposed. The sun visor is drooping into the drivers line of sight and will not stay up, causing limited vision and distracted driving. It has become a hazard for multiple people in my household as we all drive toyotas, two of which are camry's. I have to hold the visor up with my hand while at intersections to see street lights, and my field of sight is greatly diminished while driving, making it difficult to see when a vehicle in front of me is stopped until I am very close to it. Driving with one hand holding the visor up is also extremely dangerous as I am unable to control the wheel with just one hand in a defensive situation. There have been numerous complaints online about this issue yet toyota still refuses to do anything, only "apologizing" and choosing to cover just enough cars to make it seem like they're doing something about it. This situation is likely to end in a fatality due to toyota's carelessness on this extremely hazardous situation.
Tl* the contact owns a 2011 toyota camry. The contact stated that the dashboard melted and was sticky. The vehicle was taken to the dealer (autonation toyota scion, winter park, fl, 407‑678‑1234) where it was stated that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 40,000.
'takata recall' my car was forced into cement lane barrier on interstate and then bounced off and rear ended car in front of me. My airbags did not deploy.
We were hit at high rate of speed centered on the passenger's side front tire. The impact was pretty severe and the car has been totaled. No airbags in the car deployed and I was the passenger. I was injured in the crash.
Tl* the contact owns a 2011 toyota camry. The contact stated that the dashboard was prematurely deteriorating. There was a soft area concerning the material, which was not structurally sound near the middle front portion of the dashboard. In addition, there was a sticky residue that progressed and caused a glare on the windshield. The contact had to apply a cloth over the area because of the failure. The dealer (toyota of north miami, 16600 nw 2nd ave, miami, fl 33169, (305) 974-1103) indicated that the vehicle was excluded from a manufacturer recall and that the contact would need to replace the dashboard. The manufacturer was notified of the failure and provided no remedy. The contact was uncertain if the vehicle would be repaired. The VIN and failure mileage were not available.
I bought my car in 11/2010. About 3 years later, the dashboard became sticky. I thought if was because of the heat. As time passed it got worse and it's causing a very bad glare. I was searching the web to see what causes this and came across an action suit against toyota for this problem. I also had the problem with my sun visors continuously dropping. This too was a problem many others were having with this model. I called toyota to see what they can do and they stated that there was nothing they could do since my VIN # was not on the "list". I called the corporate office and they to said that there was nothing they can do. I will have to pay for it myself and "if in the future, they receive a change, they will reimburse me. I find this disturbing that since my car was not on the "list" yet I'm having the same problems other toyota owners are having, I do not qualify to get my car fixed. I wanted to pass the car down to my son, but before I do, I have to pay for the problems I'm having which will cost over 900.00. I am extremely disappointed and will not be buying my future car from toyota.
On 5/19/17 the driver side sun visor suddenly began to not stay in the resting position. It does not stay in the position towards the windshield anymore either. It just hangs straight down. It will not stay up at all. This is a known issue on these vehicles. Toyota had issued a warranty extension but only for certain VIN numbers. My VIN does not fall within the range. I came across this web forum where numerous people have posted with similar problems http://j.mp/2qu53vo here are links to the toyota documents outlining the problem, the warranty extension, and applicable vins. Http://media.fixed-ops.com/toy_campaigns/pol12-03.pdf http://media.fixed-ops.com/toy_campaigns/ztt-dlrltr.pdf I contacted toyota and they confirmed that my VIN is not included and there was nothing more they could do for me. I have attached the response email from them and case number. This is not just an annoyance, it is a safety issue as it inhibits my view of the road.
Tl* the contact's wife owns a 2011 toyota camry. Upon cleaning the vehicle, the contact's wife noticed that the driver's side of the dashboard was melted. The vehicle was not taken to a dealer. The contact called the local dealer (salsbury's chrysler dodge jeep ram, 9550 airline hwy, baton rouge, la 70815 225‑926‑8800). The vehicle was not diagnosed or repaired. The manufacturer stated that the vehicle was not included in a recall and did not offer any further assistance. The failure mileage was 120,345.
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