2014 Toyota Camry: complete transmission failure

Filed Mar 21, 2024 · Transmission · NY

Vehicle has a shudder/torque converter issue. The vehicle loses power and shakes while driving at higher speeds eventually causing transmission failure. The vehicle had an extended safety bulletin which expired in 2022. The vehicle is not safe and Toyota will not make the necessary safety repairs.

Filed May 1, 2023 · Transmission · CA

The car start showing signs of "brief shudder intermittently while driving under light loads between approximately 25 and 50 mph", as indicated on Toyota Service Bulletin T-SB-0034-14 and T-SB-0312-17 , with Toyota's solution "The torque converter and Engine Control Module/ECM (SAE term: Powertrain Control Module/PCM) logic has been modified to reduce the possibility of this condition occurring. Follow the Repair Procedure below to address this condition." Today 5/1/23, I have taken the car (91,079 miles) to Toyota dealership, and the mechanic recommended "transmission replacement (automatic): complete transmission with torque converter & reset values to relearn new transmission and drivers driving habits: $6,888.17". I have called Toyota (800)-331-4331 explaining to Toyota representative the issue and referring to Toyota's service bulletin on this issue, with the hope the cost of the repair will be covered by Toyota, since this is a know issue for them. However, I was told that Toyota covered the warranty for this issue "until 10/21/2022 or 150,000 miles, whichever comes first". Therefore, since the date 10/21/2022 already passed, but the car having less than 150,00- miles (91,079 miles), Toyota representative told me Toyota will not cover the repair of this issue. Consequently, I am addressing this issue to the federal safety agency, with the hope that the federal safety agency can ask Toyota to cover the repair of this issue, by either making an exception or revise the warranty conditions (i.e., up to 150,000 miles, without date limit). Thank you.

Filed Mar 13, 2023 · Transmission · TX

Torque converter recall repair was performed incorrectly according to dealership shop. The car died on the ride home from the shop. We were told the fluid wasn't flushed during reassembly causing metal shards to disburse throughout the transmission. Since, the delay in acceleration is worse. There's at least 5 seconds from reverse to switch into drive. There's now a delay at stoplights. Code readers are saying Solenoid A and D are either stuck open or closed. Dealership refused to assist other than offering to replace the transmission at full cost to me. Everytime we drive it has transmission issues. Prior to the torque converter replacement, it shuddered while driving. Purchased in 2016 with about 20k miles

Filed Feb 18, 2022 · Transmission · ME

Camry began to shudder under light acceleration 25-50mph and can be rather violent at times. Checked for a recall and noticed a service bulletin for a faulty torque converter but no recall. Contacted Toyota and they advised me that I was ONE MONTH past the extended service date which was out of my control as I had recently gotten it inspected and Toyota passed it without any issues. Given the fact that they passed it knowing it shudders and can have a transmission failure at any moment is a bad business practice and should be checked/reformed.

Filed Jun 4, 2019 · Transmission · 164,000 miles · TX

The vehicle was on the streets and highways at speeds of 30 to 50 MPH. The 2014 camry has an abrupt deacceleration and shudder causing other vehicles following behind me to apply sudden brakes that can cause accidents and injuries to drivers. Prior to purchasing, I contacted richardson tx dealership and provided VIN and mileage 164k to service adviser. Service adviser said no problem, toyota will cover the torque converter replacement under warranty enhancement. I purchased the vehicle since I was advised it was covered. I brought the car to the dealership for the repair and the dealership said they would not repair the vehicle due to the mileage being over 150,000 miles. I contacted corporate office via phone. Candy, the toyota representative views my profile on toyota.com and confirms VIN and mileage and states it is covered and calls dealership. Dealership tells candy it will not cover the repair cost and corporate will need to absorb the cost. Candy escalates problem to customer relations manager, jonathon. I contacted the toyota corporate supervisor, monique via phone. Monique asks for cost of repairs from dealership 'before approving anything.' jonathon, the customer relations manager provides the cost to corporate. Then toyota corporate supervisor, monique denies cost to repair the vehicle. Several days and phone calls and misleading information from dealership and corporate and now I am stuck with a 2014 camry xle requiring transmission replacement after corporate and dealership personnels provided wrong information. The previous owner was not aware of the warranty enhancement repair and did not submit the vehicle for repairs prior to my ownership. This torque converter malfunction is well documented. It is a safety concern and should be a recall instead of just a warranty enhancement.

Filed Jun 29, 2018 · Transmission · 125,000 miles · WI

Tl* the contact owns a 2014 toyota camry. While driving 25-40 MPH, the vehicle vibrated with force; however, when the speed was increased to 45-60 MPH, the vibration ceased. The vehicle was taken to don jacobs toyota (5727 south 27th street, milwaukee, wisconsin, (414)-281-3100) where a diagnostic test was performed and a failure code for the transmission torque converter was found. The manufacturer stated that there was a warranty program for the transmission failure; however, the program ended in october of 2017. The vehicle was not repaired. The failure mileage was 125,000.