I contacted toyota motor corporation concerning a recall on the air bag of the vehicle noted above. In speaking to first michelle and then janee, I complained that this vehicle is used by my son. Since there are often other people also inside of the vehicle I have a concern that the air bag, when deployed, will cause injury to the passengers, mostly children. I asked toyota that simply not having passengers in the vehicle as a temporary measure until the resolution is available, with no time table of expected completion, is unacceptable. I requested to file a complaint in which janee informed me that she would take the complaint. After the complaint was filed I asked what the next step was; she stated that there were no other steps. She explained that toyota simply keeps the complaint without further follow-up or cataloging. When I asked about a rental vehicle such as what gm provided for their recalls, she stated that toyota will not be doing that and again recommended that the guidelines of not carrying passengers be followed. I find the resolution by toyota to this problem as unreasonable and unacceptable; particularly in that I am force to accept all of the financial liability should someone become injured during the operation of this vehicle. Toyota should be held responsible in providing a rental vehicle, at no charge to me, until the parts are available and installed.
2004 Toyota Corolla airbags complaints
Page 8 of 9: complaints 191 to 220 of 236, newest first, as owners wrote them.
Tl* the contact owns a 2004 toyota corolla. The contact stated that the dealer provided a report that indicated the vehicle was included in the federal safety agency campaign number: 14v350000 (air bags) and stated that the part was not available. The dealer indicated that they would disable the air bags and contact the vehicle owner once the part became available. The dealer and the manufacturer were not able to provide an estimated timeframe for when the recall repair would be performed. The contact had not experienced a failure. Updated 02/24/15*lj updated 9/12/2017
I received a safety recall letter as well as couple messages about the airbag safety recall for my vehicle, I made an appointment last december 24, 2014 in the toyota dealership for that specific recall nearby where I live which is the doxon toyota in auburn, washington, when we came in for the appointment the service specialist [xxx], did not even inspect our car but automatically told us that the available parts is on back order and they don't know when it is coming gave us 3 options to leave our car and they will give us a loaner with so many restrictions on the loaner vehicle that they will loan us, disable the airbag on the vehicle and they are not responsible is something happens to the vehicle while we were driving it and just drive our car and they will call us once the parts comes in. Anyway we decided to keep our car followed up with them today 1/2/2015 spoke to [xxx] and she states that the parts might not be available for the next 6 months. It is very frustrating because they have that don't care attitude just because its not their vehicle that is affected or it is just the way toyota motors deals with their customers. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The last 3 times that I tried to make an appointment for my recalls the service writer at kings toyota in cincinnati, oh would not let me make an appointment because they are too busy.
I received a safety recall letter from toyota motor sales, torrance, ca on 28nov14. The letter strongly recommended that I immediately take my 2004 toyota corolla to any authorized dealer where the front passenger inflator assembly would be replaced at no charge to me. I contacted the service department at valley hi toyota, victorville, ca, who I have used for all service on both my toyotas since moving to ca in dec 2013. I was informed that the recall on my vehicle was temporarily suspended as toyota hasn't decided how it will address the issue and to call back in a few weeks. Unsatisfied with this response, I called the toyota customer experience center where I was informed that because I live in ca, an area lacking consistently high absolute humidity, my vehicle is not authorized for a recall. This is absolutely unsatisfactory. As a military officer, since 2004 I have lived in texas twice, arizona, north carolina, georgia twice, kentucky, and california. I would count living in houston, tx, fort bragg, nc, fort benning, ga, and fort knox, ky as high absolute humidity areas. I don't understand what toyota has decided the threshold is for determining that my vehicle has been exposed to consistently high absolute humidity. I will take legal action if the front passenger airbag in my vehicle deploys abnormally in a crash, injuring the occupant. I will also never purchase another toyota as safety is not their top priority.
Tl* the contact owns a 2004 toyota corolla. The contact received a notification for the federal safety agency campaign number: 14v350000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 12/17/14*cn updated 01/07/15.
Airbags failed to deploy in a accident with hard impact to the front of the car.
Tl* the contact owns a 2004 toyota corolla. The contact received a notification for recall the federal safety agency campaign number: 14v312000 (air bag). However, the part needed to remedy the vehicle was unavailable. The contact believed that the manufacturer had exceeded the reasonable amount of time for the recall repairs. The manufacturer was made aware of the delay. The contact had not experienced a failure. The VIN was not available.
Pursuant to toyota's website, a recall exists for my VIN which states, "in the event of a crash necessitating deployment of the front passenger's frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the passenger seat occupant or other occupants." a related article on the federal safety agency's website indicates that owners of cars with such a recall are "urged to take immediate action." the recall date was nearly five months ago (june 10, 2014). I called the local dealer (toyota of manhattan) to ensure that if I brought the car in, a replacement part was in stock, and they told me the car would be repaired if I brought it in. I brought the car in the following day (10/28/14) and was advised hours later that there is no remedy yet for this recall. This was confirmed by a call to toyota, who told me, contrary to the information linked to my VIN on their website, that this doesn't affect my vehicle. Toyota (and all other companies using the defective air bags at issue) should have a remedy available for all owners of affected vehicles, and should provide consistent information between their website, dealer service shops, and phone centers. The dealership wasted hours of my time by telling me I could bring the car in, and toyota doesn't have a fix for a major safety issue affecting hundreds of thousands of cars.
Tl* the contact owns a 2004 toyota corolla. The contact received a recall notification for the federal safety agency campaign number: 14v312000 (air bags). The vehicle was taken to the dealer. The contact was informed that the recall repairs were only being done in selected states at the time. The contact was advised to continue checking for when his state would begin repairs and not to have anyone sit in the passenger seat. The failure mileage was 60,000...updated 12/04/14
Our airbag light came on, and we had the car checked by airbag service of utah. They found that the spiral cable was defective, so a new part was ordered and replaced. Toyota recalled vehicles with the same spiral cable issue, but only beginning with model year 2005. Ours is a 2004 model, and we feel that the expenses we put into replacing this part should be reimbursed as part of the recall issues.
Tl* the contact owns a 2004 toyota corolla. The contact stated the air bag warning indicator illuminated on the instrumental panel. The vehicle was taken the dealer. The technician diagnosed that the driver air bag needed to be repaired. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 115,000.
I received a second safety recall notice for my corolla, I scheduled the appointment with autonation toyota in leesburg for monday, june 23. When I made the appointment a week earlier, the mechanic even put me on hold to check his inventory to see the par is available. When I showed up, they told me that toyota has put a hold on this recall. Is that correct? I asked them why didn't they call me and let me know? They didn't seem to know.
Tl* the contact owns a 2004 toyota corolla. The contact stated that while driving 40 MPH, the air bag light illuminated. The vehicle was taken to the dealer for inspection and they stated that the air bag spiral cable needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 165,000.
We have received our 4th notice to check our airbags. We just got the car back about two months ago and got another letter to bring our car in to check the car airbags. The 3rd time it was the same. We lost the use of our car for a day and was told there was no need to fix anything. Since repairs are only done during the week when I work this check is very inconvenient. The checks were done in the last few years with no changes and no repairs done. For the whole dealership, I was told there is just one person who can do this check. Appointment must be made two or more months in advance. I am wondering why this same procedure keeps repeating with no remedy. My wife who takes in the car is not given a ride back home or ride to the dealership and must find her own way to and from the dealer.
Tl* the contact owns a 2004 toyota corolla. The contact received notification of the federal safety agency campaign number 13v133000(air bags). The contact took the vehicle to the dealer and the repairs were completed however, the air bag sensor light was illuminated. The manufacturer was made aware of the issue. There were no further repairs made to the vehicle. The failure mileage was 156,000.
Tl* the contact owns a 2004 toyota corolla. The contact received a recall notice for the federal safety agency campaign number 13v133000 (air bags) several months ago and was informed by the manufacturer that the remedy had not been finalized. There are no failures at this time.
Nearly a month after hearing about recall on news, called my local toyota dealership. They told me I had to wait for the recall to be mailed to me. After receiving the recall notice in the mail, I promptly took my car into the toyota dealership where they told me my car is one of few that need the entire computer replaced and it would have to be ordered. It has been two months since and all I get from the dealership is, it is on backorder. Received safety recall notice (interim) in mail from toyota, june 15, 2013. Called customer experience center at 1‑888‑270‑9371, was answered in a lazy individual who with just the year and make of the car said the parts are not ready yet. Is my car safe? Should it continue to be driven? When will the defective parts/computer be replaced.
Tl* the contacts owns a 2004 toyota corolla. The contact was driving 25 MPH and crashed against a van that was exiting from a side street. The air bags failed to deploy. The driver and the front passenger sustained concussions from the seat belt and suffered whiplash. The vehicle was destroyed. A police report was filed. The manufacturer was not made aware of the failure. The contact later received notification of the federal safety agency campaign 13v029000 (air bags: inadvertent air bag deployment) after the crash had occurred. The failure and current mileage was 120,000. ..updated 06/17/13
I have received recall letter from toyota to fix the SRS electrical issue. I went to the toyota dealer and they fixed the issue. But I am able to hear the electrical noise after the fix also.
Toyota issued out a recall on my vehicle. The recall was on 03-04 corolla's and the issue is that the airbag could deploy at any moment or in the event of an accident it would not deploy. They fixed the computer, sensor assy, the airbag it self and the harness. However, they would not replace a cable(knowing that this part was a faulty part) since they said it wasn't part of the recall. Now with this cable its called spiral cable, the reason why it needs to be replaced as well because it could send the wrong signal and still deploy my airbag with out being in an accident or not deploy in the event of an accident. To me they didn't fix the issue.toyota advise me over phone that my vehicle was outside their warranty they said that they wont be able to replace that part and its up to me as the customer to pay for it out of pocket. What makes me upset is that toyota knows this part was faulty and should be part of the recall but yet they fail to include it in the recall. What happens, if im driving and the cable sends the wrong signal and the airbag deploys. I could hurt myself, my passengers and other drivers. The damage could be high since they're many drivers that drive corollas. I believe you need to act on this since it could hurt drivers, which can cause insurance rates to increase which can cause drivers to drive less in return hurting the economy.
Tl* the contact owns a 2004 toyota corolla. The contact stated that while depressing the brake pedal, the vehicle suddenly accelerated without warning. The contact was unable to stop the vehicle until crashing into a parked vehicle at 30 MPH. The air bags failed to deploy. The contact sustained injuries to the neck and the vehicle was towed to the dealer for repairs. The dealer inspected the vehicle and could not determine what caused the acceleration failure. The VIN was not available. The failure and the current mileages were 70,000.
Tl* the contact owns a 2004 toyota corolla. The contact stated while attempting to decelerate, the brakes failed to function. As a result, the contact crashed into the rear end of another a vehicle. There were no injuries. The contact also stated that upon impact, the air bags failed to deploy. The vehicle was not taken to a mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 30,000. Updated 01/29/13*lj the consumer no longer has possession of this vehicle. Updated 01/30/2013
Tl* the contact owns a 2004 toyota corolla. The contact stated that while driving 25 MPH, she crashed into the rear of another vehicle. The vehicle was destroyed. The contact sustained minor injuries from the impact. The air bags failed to deploy and a police report was filed of the incident. The vehicle was not inspected in order to determine the cause of the air bag failure. The manufacturer was not notified. The failure mileage was 186,000. The VIN was unavailable.
Tl* the contact owns a 2004 toyota corolla. The contact was involved in a crash however, the air bag failed to deploy. The vehicle was towed to the dealer who was unable to duplicate the failure. The manufacturer was aware of the failure. No repairs were performed. The current and failure mileages were 86,000.
Tl* the contact owns a 2004 toyota corolla. The contact stated that while driving 45 MPH, she drove over black ice and crashed headfirst into a drain culvert. The vehicle was flipped onto its roof. The air bags did not deploy. The driver sustained a fractured rib cage, injured bladder and a concussion. The passenger sustained whiplash. A police report was available. The contact and passenger were transported to the hospital via ambulance. The vehicle was towed to an independent mechanic. The vehicle was not repaired. The failure mileage was 201,000.
On sept 1, 2010, my daughter was driving a 2004 toyota corolla north in the left lane(two lanes north, two lanes going south) on a state road going approx. 35mph. She was behind a 2009 nissan altima. Suddenly from a county road a 1995 lincoln mark 8 pulled out on the right to cross the state road turning left or south. The nissan swerved into the right lane going n. And clipped the mark 8 while my daughter slammed on her breaks. The car locked up, leaving skid marks and she t-boned the mark 8. Her car was totaled. The air bags did not deploy. Her front end was pushed toward the cabin and would not turn off or move. Resulting in shoulder, neck, chest, breast, and back injuries with a swollen tongue from biting the sides. These injuries are all soft tissue injuries which will take some time to heal. She had a passenger. His injuries were a right swollen leg and back injuries. (6 injured altogether) my deep concern is the history on this car is two frontal car crashes and the airbags did not deploy.
Tl* the contact owned a 2004 toyota corolla. The contact stated that while driving on wet pavement at approximately 25mph,the vehicle accelerated without driver intent. The contact's vehicle was struck by two other vehicles traveling approximately 55mph to 60mph. The air bags never deployed. The illinois state police and ambulance responded. The contact was taken to the hospital with multiple fractures on the left side of his body and severe bruising. The contact was in the hospital for two days. A police report was filed and the contact had a copy of it. The vehicle was destroyed. The manufacturer was contacted and a case was filed. The manufacturer sent an investigator to inspect the vehicle on june 29, 2010. The results of the investigation would not be known for four to six weeks. The failure mileage was approximately 61,000.
Tl* the contact owns a 2004 toyota corolla. While driving approximately 40 MPH, the vehicle suddenly accelerated without warning. The contact was unable to maintain control of the vehicle and proceeded into heavy traffic. The contact was struck by two other vehicles and his vehicle came to a stop. The contact suffered injuries to his ribs. A police report was available. The vehicle was towed by the contact's insurance company where he was awaiting further investigation into the cause of the failure. The failure and current mileages were 61,000. Updated 8/2/10 *cn the consumer also stated the air bags did not deploy. Updated 08/09/10
Rear end collision involving 2004 toyota corolla and nissan xterra. Upon collision the car's engine was revving and the ignition had to be turned off to get the car to stop moving. The entire front end of the corolla was damaged and the air bags did not deploy. Not sure if the accelerator stuck. Definitely think the air bags should have deployed. The corolla was totaled.
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