Approximately six months ago I had a problem with my sun visor randomly flopping down as I was driving, and it would not stay in position when I tried to use the visor to block the sun. The dealer did replace the visor under warranty, but advised me that the part cost over $500 due to the "home link" system in the visor. The visor is once again starting to become loose, and will not stay in position up against the windshield. This is very inconvenient because I have to duck down to see under the visor at traffic signals to see when the light changes. I am also concerned that it will soon start randomly flopping down as I'm driving again. One week ago, the dealer agreed that there was a problem with my visor and this time told me that there was a defective part in the visor, which they replaced. After the repair, the visor stayed in position for only one day. When I returned to the dealership, the advisor told me that there was a defect with the visor on highlanders, and that toyota had corrected the problem with the new models by installing the home link system elsewhere in the vehicle. The service manager, however, insisted that there was no problem with the visor, and that was the way it was supposed to be. After a great deal of discussion, the service manager finally agreed to order a new visor for my verhicle. My concern is that this will be an ongoing battle with the dealership if the problem persists since my vehicle is now out of warranty and the part is expensive.
2002 Toyota Highlander visibility complaints
Page 6 of 6: complaints 131 to 139 of 139, newest first, as owners wrote them.
When driving highlander at speed of 25 phr or more with rear windows down and front windows up, air entering cabin space causes high vibrations that make hearing impared. And ear drums uncomfortable for all passengers. The first time this occurred , I was driving with my infant son. I was not expecting to experince what came next once I partially lowered the rear windows. I was worried, I might have damaged my infants sons ear drums.
Driver side visor will not stay in any tilted position after it has been pulled down from its resting "our of the way" position in the roof bracket. Because of the failure of the visor to stay in position it is no longer safe to operate the vehicle while using the visor as it obstructs the driver's view of the road. This condition additionally makes the vehicle unsafe to operate while driving in the direction of the sun as there is no means by which to block the incoming glare from the driver's eyes while the visor is in its "out of the way" position in the roof bracet. The dealer has been made aware of the defect. The replacement cost of the visor is $580.00. I consider this to be a manufacturer design defect of a small inexpensive part contained within a very expensive visor.
The windshield wipers became stuck and caused poor visibility. The driver had to get out of the vehicle and move the arms but they still didn't work. The dealer had been contacted for repair. *nlm ph
Consumer states that when rear windows are down, the vehicle experiences very bad turbulence that is "deafening". This occurs at any speed. Ts
Consumer states that there is a loud noise that comes into the vehicle once the consumer opens any of the rear windows with out opening the front windows. The noise is so loud that it hurts the consumer's ears. Contacted dealer. Mr
When both rear side windows are rolled down, sound is deafening. Dealer was aware of the problem, there was nothing he could do.*ak consumer was told it was a design flaw and that it could not be corrected. To control the noise consumer has to open the moon roof or the front windows.
This is a 4-door model. When front windows are closed and rear door windows are lowered it sounds like an airplane flew over the back seat; noise created is horrendous. You cannot continue driving with the noise. Rolling down "a" front window eliminates the problem. I can't imagine the consequences of someone having a dog in the back seat and rolling down a rear window so they don't mess up the glass.
While driving a toyota highlander, that we leased on 01/08/2002, we noticed that the vehicle has a problem: when the windows on the rear doors are lowered, the vehicle makes a very loud turbulance noise and vibration occurs, that makes the vehicle difficult to steer. On 01/12/2002, accompanied by my brother-in-law, we visited toyota of cerritos, where I had leased the toyota highlander, and advised them of this problem. The sales manager dale pogoda, said " they have received many complaints in regards to all of the toyota highlanders and it is manufacturers defect, and that all that they are worried about is getting the vehicles off there lot". I have contacted the customer service manager at toyota of cerritos, crown toyota's service department, toyota regional office case no. 200201160431, and followed the arbitration process. They advised us that this is a normal condition of the toyota highlander due to the shape of the vehicle. I have driven many SUV's like the dodge durango, ford expedition and chevy tahoe's. And none of these vehicles have this problem, I feel that I have a true issue that needs to be addressed before an vehicle accident occurs due to this problem. Thank you for your time.
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