Rear lift gate stopped opening and closing with button on dash. Hydraulic arm popped off. Was able to reattach, but toyota dealer said it would keep happening because the hinges of the door were separating from the door and to get that repaired I would need to send it to the body shop. The arm has since snapped in half and the door can only be opened/closed manually, but toyota warned me that the hinges will continue to bend. I am fearful as I have two small children and do not trust the door to be safe. Toyota dealer will not repair at their expense even though there have been lawsuits and are so many documented cases.
2011 Toyota Highlander body complaints
Page 2 of 2: complaints 11 to 27 of 27, newest first, as owners wrote them.
The power function lift arm broke off from where it connects into the rea door on my 2011 highlander. Toyota didn't mentioned about the door hinges related issues and I had to pay for the repair/replacement of the hinges. This, of course didn't prevented nor resolved the issue with the power function lift arm that now is beyond repair; the bolt and screw hole are now stripped.
I have a 2011 toyota highlander. The drivers side sun visor has broken from its internal guide on the visor, making it unsafely and uncontrollably flip & flop around. I have been trying to get a replacement, but the dealer told me there are more than 200 on backorder, and it could take one or more months to get a replacement. Further research shows previous recalls on toyota sun visors. So, with more than 200 already needing replacements on what should be a strong part, it suggests a larger problem worthy of your attention and a possible recall. Thanks.
The power lift-gate door does not open or close properly, broke about 50000 miles after the 36 months or 36,000 miles. The car was toyota certified. I feel this should be handled as a recall instead of tsb because it was a designed issues reason toyota upgraded with better designed hinges. Also, it will be nice if toyota informed us about the tsb by writing so owner can double check.
The auto liftgate for the rear door would not go up and down. Toyota has refused to fix this problem even though a service bulletin has gone out for this defect!
The automatic latch of the liftgate started to fail. The liftgate not longer opens automatically. I was told it is probably the motor and the parts cost alone is over $1,200. I cannot afford this and am doing without that feature, but annoyed!
The open rear automatic door failed, immediately closing on my wife's back as she was removing a bag from the rear cargo area. The failure happened without warning and came down hard. As the vehicle is out of warranty, toyota would not replace at their cost.
Power back door does not close properly, broken at 43,326 miles after the 36 months or 36,000 miles.
The automatic latch of the liftgate started to fail. The liftgate not longer opens automatically. The vehicle has been taken to the dealership and they rejected to fix the problem because the vehicle is not longer under warranty.
I own a 2011 toyota highlander that I bought new. At approximately 7-9 months of owning the vehicle, the pivot or link arm of the automatic lift gate detached from the body frame. I re-attached it as it looks it became loose. After a few other instances in which it got loose again at different intervals, I decided to bring the car to the toyota dealer. I mentioned the issue to the services rep who informed that there was a service bulletin (sb) linked to the liftgate. He mentioned about the sb since it seems that the issue was as a consequence of the hinge doors problem that was being addressed through the sb. The job was made (replacing the hinge). I was asked to pay for it since the sb was due with the car 36 mo. /36k mi. Warranty. I initially objected to this but ended paying the repair because the car had 43,000 miles at the time. The issue was apparently corrected. Well, it was not. The screw nut at the end of the arm that attaches the arm to the car frame was stripped and also damaging the thread on the car frame. This arm was never changed by toyota. Recently, I brought the car to another toyota dealer that opened near my home and the service manager said it was the first time that he heard about or sees a car with this issue. Through different searches looking on how to repair this issue properly and after doing some investigation through the web, have noticed there have been quite a few complaints filed over this same issue.
Driver side visor hangs down and will not return to up position. There have been several concerns of this type noted a on this database and this should be addressed as a safety recall issue since it obstructs driver visibility.
Tl* the contact owns a 2011 toyota highlander. The contact stated that the rear hatch door gate and window suddenly opened while the vehicle was in motion. The contact indicated that the failure was recurring. The vehicle was taken to the dealer, who diagnosed that the rear gate door hinge was bent and needed to be replaced. The vehicle was not repaired. The manufacturer was notified and no solution was offered. The failure mileage was 80,000.
I have a 2011 toyota highlander. The arm of the automatic lift gate detached from the body of the car. On feb 5, the toyota dealer informed me that not only was the end of the arm stripped and would need to be replaced but that the motor had burned out and would need to be replaced as well. I rarely use the auto lift gate, so I was shocked to hear this.of course it's out of warranty by 3,000 miles. I called toyota and they said there are no known problems but after doing some investigating, there have been quite a few complaints filed over this issue.
I purchase my car from carmax on november 20, 2010. Approximately fourteen months after the purchase of this vehicle, I began having trouble with the rear liftgate door not completely closing properly. I took my car back to the dealer on to have this corrected but to date, the dealer has been unable to do so. Thus far, my trucks? Automatic liftgate door has been inoperable for over 120 days and the dealer ship has reviewed the issue, took pictures of the affected area and filed a report to toyota headquarters. The service manager at the dealership also advised me to contact a customer service representative and file a complaint. On june 15, 2012, I called your customer service department and spoke with a toyota customer service representative. The representative stated that he submitted my complaint (case # 1206150405) and that toyota is aware of the issue and is working on a fix for the problem and as soon as they were able to determine the fix, they would contact me. It has been over 2 months since I last spoke with someone from your company and I haven?t received any resolution. Attached are copies of the repair order that document the dealership?s attempt to repair my car. ...updated 09/12/12 *bf updated 09/19/2012
Tl* the contact owns a 2011 toyota highlander. The contact stated that the hinges on the driver side of his hatchback was bent. The vehicle was taken to a dealer and was informed of technical service bulletin under the federal safety agency item number : 10041651 (structure:body:hatchback/liftgate:support device). The vehicle was not repaired. The failure and current mileage was 15,000.
Toyota has issued a tsb for warping hinges for the power rear hatch. The hatch eventually will not close properly or at all. This is mainly due to the motor putting too much pressure on the drivers side hinge. This is happening to all highlander right now with power open close features. Even the ones with the new design hinges. Toyota is also saying that they will not cover these hinges out of warranty. Mine are being replaced right now. But the 2012 highlander rental I have right now has the same issue. And this one would not be included in the tsb since it has the new hinges. I am worried that down the road this hatch will open at high speeds on the highway or anywhere.. How would you know sometimes that the hatch did not close? I had to put a accident date above to file. There is no accident, I am trying to prevent one.
Front windshield sealer bead not adhered to the glass. Toyota tacoma.
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