The contact owned a 2018 Toyota Highlander. The contact stated the recall repair for the federal safety agency Campaign Number: 20V012000 (Fuel System, Gasoline) had been completed on the vehicle. The contact stated while her husband was driving 55-65 MPH, the vehicle inadvertently stalled. An unknown warning light was illuminated. The contact stated that her husband veered to the side of the road. The contact's husband was able to restart the vehicle. The vehicle was taken to the dealer who informed the contact's husband that they could not determine the cause of the failure; however, the computer onboard was reset. The contact stated that the failure recurred while driving. The contact's husband was able to restart the vehicle after several attempts however, the failure recurred several times while the contact's husband was taking the vehicle to the nearest dealer. The vehicle was taken to a second dealer - Lithia Toyota of Billings (1532 Grand Ave, Billings, MT 59102) who diagnosed that no issues were found and advised the contact's husband to trade-in the vehicle. The vehicle was not repaired and was traded. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 49,000.
2018 Toyota Highlander fuel system complaints
Page 2 of 2: complaints 11 to 36 of 36, newest first, as owners wrote them.
On July 27, I was driving on a major multi-lane road going approximately 35 miles going to the World Toyota for an oil change. All of a sudden, the vehicle decelerated to almost a stop. I gingerly navigated the vehicle to the side of the road. There was no warning that there was something wrong with the vehicle. After navigating to the side of the road a warning light appeared that said traction control is off. I called World Toyota, told them what happened and they suggested that I get the vehicle towed if I felt I couldn’t drive it. I was about 1/4 mile away from the dealer. The vehicle was a safety hazard, therefore, I had the vehicle towed to the dealer. On July 28, the World Toyota service advisor informed me that 2 of the 6 fuel injectors had failed—#s1 and 4. He advised me the best route would be to replace all 6 at a cost of $3500. He agreed with me that it is odd for fuel injectors to fail on a vehicle with only 48K. We have driven this car very little since purchasing shortly before the COVID lock down in early 2020. I spoke with customer relations at Toyota and they have offered to pay to replace the 2 failed injectors, but have refused to pay the installation costs. I am concerned that the failure the injectors is a huge safely issue for Toyota Highlander owners. I saw where the injector issue has been discussed for 2019 model Highlanders. Here is the information in the inspection report from dealer [“ CUSTOMER STATES THE TRACTION CONTROL OFF LIGHT CAME ON AND THE CAR STARTED TO DECELEARATE AND THEN STARTED JERKING. VEHICLE TOWED IN. 1HR DIAGNOSTIC APPROVED. remove intake manifold OBSERVATIONS: MULTIPLE CODES FOR OPEN CIRCUIT TO DIRECT INJECTION.NEED TO REMOVE INTAKE MANIFOLD TO INSPECT FUEL INJECTORS”] The information about which injectors failed was given to me by phone by my service advisor, Matthew Bailey. I uploaded the picture sent of mechanic working on vehicle.
1) biggest issue: I bought my SUV new. It was advertised 30/28 mpg. My average mpg since I bought it is 22-23. 2) it slides with barely any ice or rain. It is awful. It slide backward down a small hill last year & caused me to crash. Police responded but were too busy with other incidents to write a report. I had thousands of dollars in damages & rental car fees for the 5-6 weeks it took to have it repaired. I live in the pnw and have driven in snow 35 years. I've never had such bad performance. I had to by michelin ice tires this year bc our SUV is so bad in snow & ice. 3) I was in a minor collision in a parking lot bc I didn't see another car backing out at the same time and the collision sensor didn't go off. My sensors were clean 4) when the sensors have even the smallest layer of snow they stop working. That makes the cruise control system stop working too. Very frustrating. The result of these issues is an increase by $800/mo of my auto insurance. Before this SUV I hadn't even had a speeding ticket in 14 years. Date of accident listed is approximation. Now I have 2 collisions. Wish I had purchased something else.
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact had experienced the failure when the check engine warning light illuminated and the vehicle failed to start. The contact stated that the vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to duplicate the failure. The battery was replaced however, the failure recurred and occasionally caused the vehicle to stall. Toyota of rockwall (1250 e I-30, rockwall, tx 75087, (844) 358-4295) was contacted and informed the contact that no remedy was available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000. Vin tool confirms parts not available.
Tl* the contact owns a 2018 toyota highlander. The contact stated while driving at various speeds, the vehicle stalled without warning. The contact stated that the failure occurred while moving from a stopped position. The contact stated that occasionally a jump was needed to start the vehicle. Occasionally, the vehicle would restart after waiting for several hours. The contact stated that he replaced the battery however the failure persisted. The vehcile was taken to toyota plaza mall (2721 nostrand ave, brooklyn, ny 11210) where no failure was diagnosed however, the battery was replaced again. The manufacturer was not contacted. The contact received notification of the federal safety agency campaign number: 20v682000 (fuel system, gasoline) and believed that the failure was related to the recall. The parts were not yet available. The failure mileage was 80,000. Vin tool confirms parts not available.
Vehicle was driving on street and check engine light came on. Took vehicle to service provider and is related to recall. No remedy for recall has been developed -- currently driving a loaner car.
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline). The contact called an unknown toyota dealer, located in fairfield, ca, and it was confirmed that the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was not available.
2018 toyota highlander. Consumer writes in regards to fuel pump safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline). The contact stated after starting the vehicle, the vehicle idled rough. The low-pressure warning light was illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called avondale toyota (10005 w, papago fwy, avondale, az 85323, (877) 554-6890) and was informed that parts were not available for the recall repair. The contact was offered a loaner vehicle but declined the offer. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 9,000. Parts distribution disconnect.
The recall was posted on january 13. Toyota did not notify us until mid may. There is still no remedy. It is more than 6 months. Our highlander is sitting in a toyota service center for over a month. We need them to remedy the situation immediately. Toyota rented a car for us but we are paying extra for insurance on the rental- $400 a month. Can you find out why it's taking them so long to come up with a remedy? Thank you.
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. Holman toyota (1301 nj-73, mt laurel township, nj 08054) was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The manufacturer and toyota of slidell located at 300 beach rd, slidell, la, were notified of the failure but offered no assistance. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Car had problems accelerating two times from after being stopped at a stop light. It was rough, dash lights flashed quickly and I was unable to see which lights were flashing. As I could not recreate the problem after that, I wasn't sure about bringing it to the dealer. Two weeks later I received my notice about the fuel pump being recalled. Now the car is at the dealership. I refuse to drive an unsafe car. Toyota has not supplied a timely fix. The car has less than 20,000 miles on it. Toyota should buy the car back.
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. A dealer was not made aware of the issue. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool showed no recall associated with the VIN.
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system gasoline) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called greg leblanc toyota, 220 s hollywood rd, houma, la 70360, (985) 876-7210, and was informed the part was not available for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. Mungenast alton toyota (850 e homer adams pkwy, alton, il 62002) was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Toyota has no remedy for fuel pump recall.with airline travel no good with couvid19,how can I safely drive 700-880 miles knowing car could stall at high speeds? I could get rear ended on interstate! Why can't toyota come up with quick remedy? Nothing has happened yet to the vehicle!!
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Bayside toyota (105 auto dr, prince frederick, md 20678, (410) 535-1500) and the manufacturer were made aware of the issue. The contact had not experienced a failure. The VIN tool confirms parts not available.
Learned of recall in jan. 2020--since then toyota has not provided a remedy for this recall based on direct contact with toyota, the dealership I purchased vehicle from,nthsa and media---I have very limited use of vehicle because of the chance for accidents and being stranded if vehicle shuts down,woukd like toyota buy back vehicle
Tl* the contact owns a 2018 toyota highlander. The contact received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not made aware of the issue. The manufacturer was not made aware of the issue. Vin tool confirms parts not available.
Tl* the contact owns a 2018 toyota highlander. The contact stated that upon making a complete stop, the vehicle hesitated to move forward when depressing the accelerator. The failure occurred intermittently without warning. The contact then received notification of the federal safety agency campaign number: 20v012000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lakeland toyota (2925 mall hill dr, lakeland, fl 33810) and was informed that the VIN was not included in the recall. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 25,000. Vin tool confirms parts not available.
Phone system cuts out and doesn't download contacts. Being told toyota is doing update. This has been told to me 6-8 times. I continually take the car in for service. I was never contacted about a fuel pump recall that can cause a crash. I found the recall myself. To this date I have not received notice of the recall. I forced toyota to give me a rental car and not a toyota. That was on march 16th. To this date there is no fix and my car is sitting in florida. Toyota refused to allow me to leave it at the dealership even though I live in delaware. I was also told when they do have a fix I would need to get the car into the dealership within 10 days, no matter what the state of the country is. They will cancel my rental if I don't. I do not feel safe in this car any longer since I continue to get lies from them about the phone issue and no information about a recall. How do I proceed with a complaint to you and is the lemon law viable?
Tl* the contact owns a 2018 toyota highlander. The contact discovered that the vehicle was included in the federal safety agency campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer nor the dealer had been notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
When filling the vehicle with gas, after the gas pump shuts off, gas comes surging back out off the filler neck with enough force to splash on whomever is filling the vehicle. This happens at multiple gas stations and different pumps with different flow rates. Each time, the handle is either being held by hand or by latch on pump handle. When the tank is full, pump shuts off and gasoline has ceased to flow from the nozzle, the gasoline then immediately surges back out of the vehicle. There is enough gas that comes back out to make a puddle on the ground. Dealer diagnosed and replaced a faulty vent valve. After two months the problem is happening again. Have provided video evidence to the dealer. Dealer refuses to escalate or recognize it as a safety concern. Refuses to provide loaner vehicle while vehicle is diagnosed and repaired. Due to the nature of this safety issue and high probability of contamination from gasoline and environmental concerns compounded by the recurrent nature of this issue, I feel this needs to be elevated expediently.
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