The contact owns a 2023 Toyota Highlander. The contact stated while driving 62 MPH, the front bumper detached from the vehicle. Additionally, the wheel guard had also detached. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. The VIN was not available.
2023 Toyota Highlander body complaints
Page 2 of 2: complaints 11 to 32 of 32, newest first, as owners wrote them.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I received the first recall notice about 7 months ago and have made the intent to set appointments with Kendall Toyota and West Kendall Toyota many times, but they stated that they don't have the fix available yet. They stated that they put me down in a waiting list and I will be called for an appointment according to the person on the phone the recall for my car is not a life-threatening recall. I stated that how come is not serious if the bumper gets detach while driving. I can cause an accident. I can I asked to speak to a supervisor in my last two intents to get appointments, but they stated that supervisors were not available at the moment, but a supervisor will call me back. NEVER GET A CALL BACK. I received the second recall showing in records that it is pending, however I have done the due diligence to fix it but not Toyota West Kendal and/or Kendall Toyota.
The contact owns a 2023 Toyota Highlander. The contact stated while driving 5 MPH and hitting concrete, the lower front bumper cover mounting tabs detached and created holes on the lower front bumper. The vehicle was taken to the dealer, where the parts were ordered; however, the dealer declined to repair the vehicle because they were not an auto body shop. The vehicle was then taken to an independent mechanic, where the lower front bumper and mounting tabs were replaced. The vehicle was repaired. The contact later received notification of the federal safety agency Campaign Number: 23V720000 (Structure), which he related to the failure. The manufacturer was contacted for reimbursement and advised the contact to fax the required documents. The contact stated that the documents were faxed; however, the manufacturer informed the contact that reimbursement could only be provided once the recall remedy was available. The failure mileage was approximately 1,500.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Notice something hanging when looking at the vehicle from the front took vehicle into Toyota dealership for inspection. Informed at that time there was an open recall on the vehicle was told by service director no remedy available to bring vehicle back in once remedy available. Explained there was visible damage to the vehicle. Vehicle in their possession since November 2023 no updated information on remedy available. Have had 3 loaner vehicles some do some don’t accommodate needs and family size. This is my primary vehicle for work as I travel 100% of the time for my job is financially inconvenient. Informed I will be responsible for rental vehicle if loaners become unavailable. Purchased the car new January 2024. Recall listed below. 10/26/2023 Manufacturer Safety recall issued the federal safety agency: #23V720 Recall: #23TB12 SAFETY RECALL 23TA12 (INTERIM NOTICE 23TB12) - CERTAIN MODEL YEAR 2020- 2023 HIGHLANDER AND HIGHLANDER HV- FRONT LOWER BUMPER COVER ASSEMBLY MAY DETACH WHILE DRIVING Status: Remedy Not Available
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The fact that the dealership was able to sell this car with a recall on is crazy, yes I have blame for not looking as well but now we are having issues with the front bumper hitting the tires when you turn and making a grinding noise. We were told that there’s nothing they could do as of yet but as I see this recall has been open for a while now? This is a big concern to us what if they don’t find anything wrong or so they say and something happens? They need to speed up the process to find a solutions loosing a front bumper while your on the highway is a big risk.
Recall has been out for 6 months still no remedy. Manufacturer Recall Number 23TB12 the federal safety agency Recall Number 23V720 Can't sell vehicle with open recall, and need to sell.
The contact owns a 2023 Toyota Highlander. The contact stated that while the vehicle was parked, unattended an unknown vehicle crashed into the front bumper. A police report was not filed. There was no air bag deployment, fire, or injury. The contact attached the bumper to the vehicle. At the local dealer, where it was diagnosed that the bumper cover had detached. The vehicle was not repaired because the parts were not available. The manufacturer was not notified of the failure. The contact stated that the failure was related to the federal safety agency Campaign Number 23V720000 (structure). The failure mileage was approximately 8,000.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Unknown
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structurer) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Safety noncompliance recall 23TA08 and 23TB12
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Water intrusion in the A pillars on both driver and passenger side during a rain storm. Toyota confirmed the water intrusion and stated that the gaskets and clips for the roof rack had failed, allowing water to get into the vehicle interior. I had owned the vehicle for approximately 6 months, and I'm not sure when these clips/gaskets failed. If this failure occured earlier, but there wasn't enough water to come though the interior upholstery, there is a possibility that there is significant mold growth behind the interior panels, which could negatively impact any occupants' health.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
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