I am submitting this complaint regarding the federal safety agency Safety Recall 26V128 involving my 2023 Toyota Highlander Limited. The recall concerns the second-row seat recliner assemblies, which may not fully lock after adjustment. Toyota states that an unsecured seatback may fail to properly restrain occupants in a crash and that dealers will replace the return springs with improved ones at no cost. I brought my vehicle to Larry H. Miller Toyota on June 12, 2026 specifically for this safety recall. The dealership has had possession of my vehicle continuously since that date. As of November 8, 2026, nearly five months later, the recall repair has still not been completed and I remain without my vehicle. I am particularly concerned because Toyota's updated September 9, 2026 recall notice stated that owners in the expanded recall population would be notified by late September 2026. I have still not received this notification or a completed recall repair. Toyota's VIN-specific recall lookup continues to show “Safety Recall 26TA06 (Interim Notice 26TB06)” and “Remedy Not Available,” which appears inconsistent with Toyota's public recall information describing the remedy and stating that owners would be notified by late September. I contacted Toyota corporate regarding the unresolved recall. Toyota's Dispute Resolution department denied my request for assistance based on my expired New Vehicle Warranty. However, my concern is an unresolved federal safety recall, not a routine warranty repair. I am asking the federal safety agency to investigate why my vehicle has remained at the dealership for nearly five months without the recall being completed, why I have not received the notification Toyota stated would be sent by late September, and why Toyota's VIN-specific system still states “Remedy Not Available.” Please let me know what documentation you need so I can work on getting this together.
2023 Toyota Highlander seats problems
23 complaints (12% of all complaints for this car).
- owner complaints
- 23
- of this car's complaints
- 12%
- crashes
- 0
- recalls
- 1
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Toyota Highlander seats problems in other years
Related recalls
Seats: mid/rear assembly: recliner
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.
- Risk
- A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
- Remedy
- Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1‑800‑331‑4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
Recall number 26V128000 · Recall details
What 2023 Toyota Highlander owners say
Most recent owner complaints, unedited.
The contact owns a 2023 Toyota Highlander. The contact received notifications of the federal safety agency Campaign Numbers: 25V595000 (Electrical System) and 26V128000 (Seats); however, the parts to complete the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the recall repairs. The vehicle was taken to the dealer, where the contact was informed that parts were not yet available for the recall repairs. The vehicle remained at the dealer for approximately six months. The manufacturer was notified of the failure and confirmed that parts were not yet available. The manufacturer opened a case regarding the failure.
Recall has not been fixed in a timely manner.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 26V128000 (Seats); however, the parts required for the recall repair were not yet available. The vehicle was taken to the dealer for another recall repair but was not serviced for the subject recall. The dealer confirmed that the parts were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was notified of the issue.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I am issuing a complaint about the the Toyota recall 26TB06 issued 02/27/2026 on our Toyota Highlander XLE Hybrid. The recall states not to use the seats until the recall has been complied with. We have been without use of those seats for 7 months and all Toyota says is we'll notify you when the parts are available. This is totally unacceptable for the time to come up with a fix. Please let Toyota know they need to come up with a fix sooner or people will be using the seats and injuries could occur. Thank you.
The contact owns a 2023 Toyota Highlander. The contact received notification of the federal safety agency Campaign Number: 26V128000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Questions about the 2023 Toyota Highlander seats
Does the 2023 Toyota Highlander have seats problems?
Owners have filed 23 complaints about the seats of the 2023 Toyota Highlander, 12% of all its complaints.
At what mileage do 2023 Toyota Highlander seats problems start?
Not enough complaints include the mileage to tell.
Was there a recall on the 2023 Toyota Highlander seats?
Yes, 1 recall: 26V128000. Check your VIN to see if your car still needs the free repair.
What year does the Toyota Highlander have bad seats?
The Toyota Highlander model years with the most seats complaints are 2023 (23 complaints), 2022 (14 complaints) and 2013 (10 complaints).
Other 2023 Toyota Highlander problems
Body 32Engine 28Brakes 21Transmission 20Fuel system 17Electrical 13Airbags 12Driver assistance 11Acceleration 9Tires 5Visibility 5Seat belts 4Wheels 4Locks 3Steering 2
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