Takata recall too long to go with such a potentially dangerous defect in a car. My 21 year old son drives this car. Please have a fix soon or at least be able to take it in and turn that airbag off. Thank you for your help!
2009 Toyota Matrix airbags complaints
Page 2 of 4: complaints 11 to 40 of 78, newest first, as owners wrote them.
Takata recall. Toyota has repeatedly assured us that the new airbag parts will be ready in "one month". Toyota has been saying this for the past 5 months leaving us with a car that is unsafe to drive and we are unable to sell. Toyota's best advice was to not drive the car and come in for a rental while we wait, they have been out of rentals for the entire time we've been waiting. I understand most of this is takata's fault but toyota has done a terrible job keeping us informed and is allowing my family to drive a potential death trap covered in their badges.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (tri county toyota 15 d and l drive, royersford, pa 19468) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall ,I got the notice of recall in feb 2017 till now no action from toyota side to fix that,
Toyota contacted me in july 1016 of the air bag recall, nothing has been done. It states not to have a passenger in the front seat it is dangerous. Nothing has been done in over a year and a half. I want my car replced with a safe one.
Takata recall. Received the recall notice while pregnant, toyota did nothing to resolve the issue. Told me I still have to drive the car even though the airbag could possibly explode even though no one was sitting in the passenger seat. It's been almost a year, and still no resolution.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at 505‑998‑0201 and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 10/25/17*lj
"takata recall" I am still wainting for a fix. Toyota recommends that I do not use the front passenger seat now going on 8 months.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (toyota of cold springs, franklin, tn) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. A dealer was not contacted. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Toyota town of stockton, california was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall I received a recall notice months ago (although letter was not dated making it more difficult for the customer to track lack of progress- hence date below is a guesstimate. The letter (attached) notified me that the passenger side air bag was defective and dangerous. The letter said that toyota was seeking a remedy and in the meantime I should not use the front passenger side. I have heard nothing since. So I have effectively been denied full use of my car for months. This is not reasonable. My elderly mother is coming to live with me. I need use of the passenger seat. Is toyota prepared to pay for a rental or offer some other compensation?
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (mcdonough in stanton, va) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 10/17/17*lj
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact stated that the federal safety agency campaign number: 17v006000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in march of 2017. The dealer (faulkner toyota trevose 2425 lincoln highway, trevose, pa, 19053) stated that the parts were unavailable for repair and parts may be available in december. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 08/31/17*lj
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to darcars toyota of rockville (15625 frederick rd, rockville, md 20855) who stated that parts would not be available before december. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (arlington toyota 2095 n. Rand road, palatine, il,60074) was contacted and confirmed that the parts would not be available until december of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 09/06/17*lj
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (fitzgerald toyota located at 907 n frederick ave, gaithersburg, md 20879; 888‑921‑0300) was contacted and stated that there was no recall. The manufacturer was contacted at 800‑331‑4331 and stated that they would not assist until december. Case number: 1706221709 was provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not called. The manufacturer was not aware of the issue. The VIN was invalid. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. ..updated 07/31/17 *bf
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (mcdonough toyota located at 918 richmond ave, staunton, va 24401) who confirmed that remedy parts were not available. The manufacturer was not made aware of the issue. The contact was informed that owners would receive a second notice once remedy parts become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags) for the passenger frontal inflator. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The dealer had to order parts and stated that they would contact the owner once they arrive. A month later, the contact called the dealer back and was informed that they had to order the parts again. The dealer stated that they could only hold the parts for a month when the contact disclosed that she was going on vacation. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall it has been almost one year since the recall was issued and the status is still listed as incomplete. I have been driving with unsafe airbags for a year and this issue should be remedied.
I received notice from toyota 2-24-17 re: recall. On 4-28-17, I was given as appt't to have fixed on 5-2-17. I was at toyota for 1 hr., saw my car be driven out to parking area. After 5 min., I inquired why they were not working on it, and was told parts not in.!!!over two months, and still no word as to when it will be corrected.
Takata recall - this defect is not being remedied within a reasonable time
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stated that the recall required three parts and they had not received one of them from the manufacturer for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Takata recall -my local dealer is toyota of santa barbara ca is about 3 miles from my work and the service manager kurt invited me to use the oxnard store about an hour away because on a previous service visit I left a negative review of my service experience. I want the passenger airbag repaired rapidly from my local store now that the part is in stock and want a rental or loaner vehicle until the repair is completed
Takata recall, last june 2016 toyota let us know the passenger side air bag was a takata air bag but has done nothing to fix the problem. We called toyota of orange 4 time seance we received the notice the last time we where told to get an attorney by the receptionist. If serious death or injury can be caused why doesn't toyota of orange take the matter more seriously. Being told over and over there is no fix at this time, or as I said above " get an attorney". How dose toyota motor sale called there notice important safety recall (interim notice) and there dealership dose not take the matter serious. This is important to me and my family, but not to toyota motor sales or toyota of orange.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign numbers: 16v340000 (air bags) and 09v338000 (service brakes, hydraulic); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2009 toyota matrix. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning indicator for the passenger side air bag was illuminated. The approximate failure mileage was 72,000. The manufacturer was made aware of the failure. Parts distribution disconnect. ..updated 06/21/17 *bf air bag has been replaced.
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