2017 Toyota Prius Prime: windshield cracks

Filed Sep 16, 2023 · Visibility · CA

My 2017 Toyota Prius Prime has experienced a second windshield crack perhaps hit by a small object, which I didn't notice at all. The crack is a "L" shape, about 15 in at each direction. The firs Windshield crack was happened about a year ago. Toyota dealer replaced it with an original Toyota Windshield. I believe this particular Windshield type isn't strong enough to withstand a small stone hitting it. As I didn't notice any loud popping sound during driving

Filed Aug 26, 2018 · Visibility · 7,000 miles · CA

Summary: have owned my prius prime for eight months and have needed to repair one windshield chip, replace my windshield once, and currently have another crack that cannot be repaired. Details: purchased my prius prime dec 10, 2017. On dec 20, 2017, got a chip in my windshield while driving to work along the local highway and was able to get it repaired same-day. In june 2018, got another chip in my windshield and the crack spread beyond repair almost immediately. Started the process to have it replaced and it took approximately six weeks and three appointments with safelite before they had the correct windshield with the correct parts. According to safelite, toyota had changed the design of the windshield and the new design was on backorder. Paid my $500 deductible for this replacement. On august 8, 2018, just a few weeks after replacing the windshield, I got another chip that also spread beyond repair immediately. As of this writing, I have not yet replaced the windshield for the second time. After doing research, I found there is a class action lawsuit, filed in march 2018, related to these defective windshields. Attached are receipts from safelite showing the chip repair, payment of my deductible, and pictures of the current crack.

Filed Mar 21, 2018 · Visibility · 10,000 miles · TN

Traveling at approximately 35 MPH, a small rock thrown up by oncoming traffic hit the lower left edge of the windshield, a large crack extending more than halfway across the drivers side windshield appeared. This appears to be a common issue with newer toyota hybrids. Toyota dealership has quoted $1500 to replace windshield and re-calibrate safety equipment.

Filed Feb 5, 2018 · Visibility · 6,500 miles · CA

Noticed two small cracks in the windshield, center area close to bottom of windshield. Did not notice sound or sight of an impact, but two days later, cracks had spread left and right about 14 inches either side of original site of cracks.

Filed Sep 2, 2017 · Driver assistance · CA

Manufacture has been unable to repair the toyota safety sense p (tss-p) on my new vehicle. Windshield was cracked by rock on freeway so took car to local dealership, manhattan beach toyota on july 28, 2017 to be replaced. Due to new windshield, the tss-p system had to be recalibrate (toyota's active safety system that is on all prius primes') received call on aug. 10, 2017 that dealership couldn't repair system and we needed to pick car up. Call the toyota corporate office to get assistance and they have been working with manhattan beach toyota to get them to fix car. As of today, sept. 2, 2017 still no car. I have had one call from the local dealership to discuss problem and they reported they have had limited training on how to reset the tss-p system. Manufacture is selling cars to the public with a safety system that dealers don't know how to repair? I am very concerned that toyota has had our car for 35 days and still cannot reprogram the system. What does that say about their safety system and their commitment to make sure it is reliable to the public?

Filed Aug 10, 2017 · Visibility · 150 miles · ME

Windshield cracked while driving on highway. I did not notice anything hitting it, but there are cracks on the center high position discovered when I stopped. I have contacted glass repair shop but there is no parts to make replacement for this vehicle. There is a nationwide back order on windshield for this model and 2016 -17 prius. All the models seems to have much higher incidents of glass breakage.

Filed Jun 23, 2017 · Visibility · CA

Windshield developed a crack which started expanding rapidly due to heat. Dealer rep says its due to a rock hit maybe but the glass does not seem strong enough as it was the first batch of prius primes released in nov 2017 and I got mine from that batch.