The contact owns a 2010 Toyota Prius. The contact stated while driving approximately 30 mph, while coming to a stop on wet pavement, the vehicle failed to stop and crashed into the vehicle ahead of him. The air bags failed to deploy. A police report was filed. There were no injuries sustained. The contact stated that whenever the roads were wet, excessive force on the brake pedal was needed to stop the vehicle. The vehicle was not taken to the dealer and was not diagnosed. The manufacturer was not made aware of the failure. The approximate failure mileage was 208,000.
2010 Toyota Prius airbags complaints
Page 2 of 4: complaints 11 to 40 of 84, newest first, as owners wrote them.
I inherited a 2010 toyota prius 3rd generation when my mother passed a few years ago. I've since had several unnecessary and costly problems with the car as well as dealership's outlook, treatment, and indifference to the danger that their customers face--as many already have. The following are situations that I'm experiencing now. First, I was recently leaving the pharmacy when all of my warning lights (ABS, brake, traction ) suddenly came on and my brakes failed as I was heading home. I'm a single mother of a special needs child and I had to get home to her. I was approximately 1 mile from my home and I was nearly in 3 accidents that could've been catastrophic. Thankfully the road was dry, clear, and with little traffic. We have been homebound for weeks, without transportation for doctors, food, etc. Our vehicle is our only means of transportation, and we must get to doctor appointments, etc. Second, the car has inexplicably stalled twice. Third, I'm constantly having to replace lights, and have been pulled over by the police for lights not working. Finally, an airbag has been recalled and once I can afford it I'll get that fixed as well. I spoke with my local toyota dealerships, and after explaining the problems, I was informed (several times as I was repeatedly transferred) that I had to pay an inspection fee that also changed with each person. Finally, I was told I had to leave my car there for days and that I was going to pay thousands of dollars to fix the car. I'm unable to pay that much money--and the amount kept changing as well. I have researched these problems and now understand the methodology and intimidation used on poor people such as myself. Toyota should be ashamed. Fix these problems that will endanger and possibly kill your customers for nothing more than their own incompetence and greed.
My 2010 toyota prius has leather seats and the passenger side light is coming on. According to toyota recall there was a problem with the leather seats and calibration.the sensor on the passenger side is not communicating with the front airbag so when you sit down and buckle in it does not activate the front airbag. A seatbelt and airbag light is constantly on.
Tl* the contact owns a 2010 toyota prius. The contact stated that at start-up the air bags warning light illuminated. The vehicle was taken to parkway toyota located at 50 sylvan ave, englewood cliffs, nj 07632, to be diagnosed. The contact was informed that clockspring spiral cable needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 88,680. *ln consumer stated prius was not part of the recall.
The car I have 3 dash lights we pull the code through computer it was c13 91. That means the car have an actuator it's not working so the brake system is not working properly and the ABS light traction light the brake light are on all the time . Sometime they go off and sometimes they turn back on usually it's more on time than off time. I did research and find out very common with 2010-2015 prius model went to toyota dealership at riverdale west springfield massachusetts no help. It's a known problem they agree but my car is 10 years old or 150000 miles over so no warranty please help I am a poor uber driver 4 daughter and wife I am the only bird feeder [xxx] is my cell and [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Air bag did not deployed at the time of accident. Damaged/rip apart front bumper...car is total loss as per insurance adjuster. Other collided honda cr-v had all its air bags deployed. None on my prius. Accident happened at major intersection ,when green light turned on I paddle my car , other car honda cr-v came at a speed to make left turned and hit my front bumper.
Air bags failed to deploy in car crash: my 2010 prius was stuck by another car who ran a red light, in the front right (passenger side). The car that struck me was traveling approx 35mph and pushed my car (also traveling approx. 35mph) into the path of a wooden telephone pole that suspended the traffic lights over the intersection. My car traveled about 20-30 feet further and stopped when my car hit the pole head on. The telephone pole broke in two in the impact. None of my air-bags deployed. The police report is incorrect regarding the airbags. I have contacted the police department to amend the report. As seen in the accompanying photographs, the air bags did not deploy, contrary to the police report.
Tl* the contact owned a 2010 toyota prius. The contact stated that while driving at 25 MPH, another vehicle crashed into the front passenger's side. The front driver's side air bags deployed as a result the contact sustained a leg injury. The contact was hospitalized and the driver for the other vehicle had unknown injuries. A police report was filed and the vehicle was towed to a tow yard. The vehicle was totaled by the contact's insurance company. The contact stated that she just received a recall letter number: 16v487000 (air bags) however, the accident occurred back in april of 2016. The dealer and manufacturer were not contacted. The failure mileage was 40,000.
Tl* takata recall. The contact owns a 2010 toyota prius. The contact stated stated that the federal safety agency campaign number: 16v487000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in the fall of 2017. The dealer (toyota of warren, 2657 niles cortland rd se, warren, oh 44484) stated that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect. *tt consumer stated as of 10/28/18 failed air bags has still not been fixed. Updated 11/28/18
Tl* the contact owns a 2010 toyota prius. The contact received notification of the federal safety agency campaign number: 16v487000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (cornhusker toyota, 3510 kaufman ave, grand island, ne 68803, (308)-382-4620) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced a failure. Parts distribution disconnect. *tt consumer stated parts were availbale and replaced. Updated 12/04/18
Manufacturer recall number gou, is identified on your website as being part of the federal safety agency recall number 16v487, recall status "recall incomplete"
Tl* the contact owns a 2010 toyota prius. While driving approximately 30 MPH, the contact crashed into the preceding vehicle. The frontal air bags failed to deploy. A police report was filed and there were no injuries. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 167,000.
I was on the freeway in traffic, going 60 MPH. There was road construction coming up ahead. I depressed the brake pedal and nothing happened. The car didn't slow down at all and I crashed into another vehicle. My car was manufactured when the 'voluntary safety recall' by toyota was supposed to address this, but I received no notification, nor did thousand oaks toyota, where I had the car serviced, communicate about it.
The passenger air bag sensor is faulty. I see this problem exists in the recall history of this make and model. But I don't see a current recall for it now. What should I do?
Airbag light started turning on every so often. After recall work at dealer, it went away, but again now holds constant.
Tl* the contact owns a 2010 toyota prius. While driving 65 MPH, the brake, air bag, and traction control warning indicators illuminated continuously. The contact mentioned that the brake pedal was depressed and traveled to the floorboard. When the contact depressed the brake pedal slowly, the vehicle engaged. The contact called roadside assistance and was informed that there was no failure. The vehicle was taken to an independent mechanic who informed the contact about a recall for the brakes. The contact called al hendrickson toyota at 954‑972‑1100 and they stated that there was no recall for the brakes. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the federal safety agency campaign number: 13v235000 (service brakes). The approximate failure mileage was 70,000.
Takata recall I received a recall in january 2017 regarding curtain shield air bags in the roof rails of my car. I contacted my toyota dealership in january and was told that they didn't have the part to make the repair but would call me when they got the part in. I called them two more times regarding this issue, most recently on 10-25-17 and was again told that they would contact me when they get the corrective part. Can you please tell me when the corrective part should be dispensed to the dealerships? What is a reasonable amount of time to expect this to be corrected and what, if any, action should I pursue?
I have a recall notice with a date of june 28, 2016. I scheduled an appointment with gene messer toyota in lubbock, tx on september 9, 2017. I showed the recall notice to the guy at the service station and was told to wait for a second letter saying that parts are available. The guy did not even bother to order the parts. I was rejected right away. I don't think another letter is suppose to come because of the timeline, but that was what I was told to do.
Tl* takata recall. The contact owns a 2010 toyota prius. The contact received notification of the federal safety agency campaign number: 16v487000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to peoria toyota dealer, located in peoria, il, where the vehicle was rejected to be serviced due to the remedy part not available for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Part distribution disconnect.
Srs light illuminated. Toyota diagnostic completed at local toyota dealership. Diagnostic indicated failure of spiral cable (clock spring)....similar to other toyota vehicles that are part of a recall. Contacted toyota 1‑800‑331‑4331. Prius is not part of the recall, even though it seems that it has a similar failure. Toyota logged the complaint.
*takata recall I was involved in a major car accident during lunch hour on the 405 south fwy in los angeles, ca. I was struck by a semi truck who was merging into my lane and while I tried to get out of his way by speeding up. I was clipped by the truck and my car careened infront of the truck and was pushed before he applied his brakes. My car then spun out of control across all fwy lanes. I was hit by two other on coming cars before coming to a stop in the carpool lane. All cars including the truck were driving approximately 65-70 MPH based on the police report. My foot was on the gas the entire time as I spun out of control. My complaint is regarding the airbags. None of the side or front airbags deployed at the time of all impacts. I had the vehicle inspected by an independant inspection company after contacting toyota. I have yet to hear back from toyota even though they have had the report for almost two months. I finally received the report from the inspector after threatning to have my attorney contact them. I don't know how to read the findings of the report since its all technical engineering. I am attaching the report and hope that someone in your department can review it and followup. Thank you
Tl* the contact owned a 2010 toyota prius. While driving approximately 30-40 MPH, the contact crashed into the rear of a police vehicle. The air bags did not deploy. The contact's chest and face struck the steering wheel. The contact received injuries to the clavicle area, shoulders, face, eyes, head/brain, and neck area. Extensive medical attention was needed. The vehicle was not towed; however, a police report was filed the vehicle was taken to the dealer where it was diagnosed that the air bag sensor was missed by a couple of millimeters, which prevented them from deploying. The vehicle was deemed totaled. The manufacturer was made aware of the failure. Updated 07/13/17*lj
Airbag warning light illuminates. Toyota service techie's diagnostic showed a disconnected spiral cable. Techie explained that the spiral cable has electrical connections to the driver's airbag module and the driver's air bag would not deploy in an accident. He said I should install a new cable spiral assembly kit (aka "clock spring"), part # 8430747020 at a cost of nearly $1000, including over $700 for the part. I did some research. Part # 8430747020 was installed in many toyota vehicles, and has been recalled for the same problem in the corolla, matrix, highlander, tacoma, rav4, and yaris. See safety recall e0m (e1m) april 2015, update 5/12/14. The prius is not mentioned in the recall, although my car has the same exact problem with the identical part, and the toyota service supervisor agrees it is the same problem and part. I explained this to the service technician and supervisor, who called toyota, and toyota offered to cover 50% of the cost of the part, and none of the labor cost. I asked whether they could do the same fix in my car as they do on the recalled vehicles, namely installing part # 04004-07122, and they declined. See technical instructions for safety recall e0m spiral cable replacement. Toyota should be recalling my car and fixing this problem at their expense, not just reducing the cost of the part. Second, they should not be replacing this defective part with the same defective part. They should do a fix that will last. I assume the fix they've done on all other vehicles, with part # 04004-07122, would work for my prius. They refuse. Fyi- the airbag light has been on and off for years, and seen by toyota during that period. This particular problem was diagnosed may 1, 2017. They believe the previous airbag warning lights were unrelated to this particular issue.
Tl* the contact owns a 2010 toyota prius. The contact received notification of the federal safety agency campaign number: 16v487000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A warning light came on for eps and 30 seconds later it stalled and would not steer or move. I was driving at 6pm on a friday in major traffic
Tl* the contact owns a 2010 toyota prius. The contact received notification of the federal safety agency campaign number: 16v487000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2010 toyota prius. The contact received notification of the federal safety agency campaign number: 16v487000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
After providing notice of the federal safety agency recall no. 16v‑487 toyota subsequently refused to replace the retention brackets on the curtain shield air bag inflators subjecte to said recall. The recall is clear that the retention brackets should be provided at no charge.
Air bag recall - took my car in to kerry toyota in florence ky and they said they did not have time to perform the recall fix that no one there could do it. I had made an appointment a few weeks in advance on their mobile site and specifically said I was bringing my car in for the recall fix.
Tl* takata recall. The contact owns a 2010 toyota prius. The contact received notification of the federal safety agency campaign number: 16v487000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
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