The contact owns a 2022 Toyota Rav4 Prime. The contact stated that while driving 30 MPH, there was a popping sound coming from the vehicle and the sunroof simultaneously exploded, causing shattered glass to fall onto the closed shade cover. The contact continued driving. The dealer was notified of the failure by phone but denied helping. The failure mileage was approximately 100,300.
Toyota RAV4 Prime sunroof shattered problems
19 of the 217 owner complaints about the Toyota RAV4 Prime describe sunroof shattered, most of them for the 2021 model year.
- owner complaints
- 19
- worst model year
- 2021
By model year
What owners say
Sunroof glass shattered
Sunroof exploded while driving down the freeway. Covering the occupants in glass, including the driver, this caused cuts from glass shards. This is a known issue to Toyota. They decided not to do a recall. They are lucky that the sunroof exploding did not cause a fatal accident.
Sunroof shattered (exploded) with a boom sound or gunshot when driving on highway.
The contact owns a 2022 Toyota Rav4 Prime. The contact stated that while driving approximately 50 MPH, there was a loud bang like a gunshot heard, and the sunroof shattered. The vehicle was pulled over to the side of the road, and the contact inspected the vehicle, but the contact was unable to determine the cause of the shattering of the sunroof glass. The vehicle was then taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,500.
Moonroof spontaneously exploded while driving on the highway. The moonroof was closed, no one was trying to open it. All windows were closed, no one was trying to open them. My husband was driving and differently we heard a loud explosion which sounded like a shotgun going off and thought someone was shooting at us. I looked behind the car and could see glass flying everywhere. We safely pulled over and the entire moon roof had randomly and spontaneous exploded. No collision. Nothing fell on us etc. A quick Google search with show you that this is not uncommon for my car's make and model. Something needs to be done! It was terrifying and could have killed is all in the car from the panic hat ensure the
The contact owns a 2024 Toyota Rav4 Prime. The contact stated while driving at approximately 45 MPH, there was an abnormal explosion coming from the roof of the vehicle. The contact then became aware that the panoramic sunroof had shattered without impact. An unknown local dealer was notified of the failure and referred the contact to the Insurance Company for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 500.
Panoramic moon roof exploded while driving with no impact to the glass. The explosion sounded like a gun shot inside the car. This sudden explosive noise put the driver, and all other vehicles on the road, in danger due to the panicked reflex of the driver. Upon inspection, it's evident that the glass shattered along all 4 edges rather than from a single point of impact. This would indicate an issue with the glass, the installation, or both. Vehicle was taken to dealer and customer was told it would not be covered under warranty.
Spontaneous Shattering of Sunroof Glass while driving While driving westbound on [XXX] near Cambridge, Ohio at approximately 6:05 PM my wife and I heard what sounded like an explosion or shotgun blast on the roof of the car. We had a Thule cargo box on top, so my immediate reaction was it has blown open. I pulled off the road and opened the shade to the sunroof to see if the Thule box was damaged. It wasn't the box, it was the glass of the sunroof, which had spontaneously shattered. Pieces of glass rained down on us. Thankfully, the shade was closed, or, as the driver I would have been showered with glass while driving at 65 mph. Had we been in traffic when the explosive shattering of the glass occurred, this would have made it a dangerous event. Further, had we not had the shade closed, we would have been showered with glass fragments. There was no obvious cause. No cars were in front of us to have thrown up a rock. The Thule cargo box protected the glass from something falling from the sky. The only cause could be the glass spontaneously shattered. I had cleaned the car prior to our departure. I cleaned all of the glass surfaces, including the sunroof. There were no marks, visible damage, or scratches visible. I tried to take the car to a Toyota dealer in Oshkosh, WI, but they were unable to see me. When we returned to Maryland, I took it to Jim Coleman Toyota. I explained what had occurred and gave them photos. The information was sent to Toyota and they declined to cover the sunroof. I did a quick search after the incident and learned that this is not the first case of the sunroof glass of a 2021 RAV4 has spontaneously shattered. Toyota refuses to accept that the glass may have a manufacturing defect. The Toyota dealer estimates the cost of repair to be about $1900 and I have filed a claim against my USAA auto insurance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driving at highway speed on US101 N with no other vehicles in sight (5:50 AM), moonroof exploded outward with the sound of a gunshot. Moonroof glass and interior cover were closed. Inside temperature was 72 ºF, exterior temperature was 63 ºF and clear, and the sun had not yet crested the mountains (not a large temperature differential). No warning lamps or other problems prior to event. Remaining glass is domed outward.
Related recalls
No recalls on record for this model year.
Questions about the Toyota RAV4 Prime sunroof shattered
Which Toyota RAV4 Prime years have sunroof shattered problems?
The model years with the most reports are 2021 (7 complaints), 2022 (5 complaints) and 2024 (4 complaints).
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