Tl* the contact owns a 2009 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (rodland toyota everett, 6816 evergreen way, everett, wa, 98203) was contacted and confirmed that the parts were on backorder. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
2009 Toyota RAV4 suspension complaints
Page 2 of 3: complaints 11 to 40 of 55, newest first, as owners wrote them.
Heritage toyota s.burlington vt repair job find after did a comprehensive alignment in which vehicle out of alignment then put two none adjusting rear tie rods on my rav4 and saying it is ok, will not fix problem.
Tl* the contact owns a 2009 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension). The contact stated that the recall repair was incomplete. The dealer was contacted (toyota of manhattan in new york, ny) where it was diagnosed that the alignment was not performed due to a failure with the suspension. The manufacturer was not made aware of the failure. The failure mileage was 71,700.
Tl* the contact owns a 2009 toyota rav4. The contact stated that the recall notice for the federal safety agency campaign number: 16v596000(suspension) was received in august of 2016. After contacting the dealer (ed morse toyota, located in delray beach, florida) on multiple occasions, the contact was informed that the parts needed for the recall remedy were not available and no estimated time for receiving the parts could be provided. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2009 toyota rav4. The contact received a recall notification for the federal safety agency campaign number: 16v596000 (suspension) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Car has been making noise in the front wheel area while driving and turning, took it back to where purchased, planet toyota in matteson, ill, was told the right strut was damaged and binded, also cup was damaged on both struts, I find this odd seeing as how the car only has 80,000 miles on it. We bought the car used and also purchased an extended warranty which by the way, does not cover it.
I was told today that my left rear suspension is not right it is off and can cause harm. I was told by toyota dealers that they fixed it, I cannot get my car an alignment in the rear due to this.
2 recalls since last year. Local toyota dealer unwilling/unable to perform remedy despite numerous requests.
In 2013, toyota issued a recall on the rear lower suspension arms. This vehicle was taken and had the recall work done on 7/19/14. One arm was replaced, and one was coated with an epoxy coating. The car began pulling to the left while driving and was taken to firestone for an alignment, at which we were told that the rear toe was out of alignment and needed to be looked at by the dealer. The recall work done in july 2014 involved applying an epoxy that made this part no longer adjustable. On 2/25/17, the vehicle was taken the toyota dealer, which failed an alignment check at the rear toe. We were told that they could no longer perform a rear alignment due to this recall "fix" that permanently sealed it into one place. We were told that in order to get the car back into alignment, we would have to replace the entire rear toe bar for a cost of 600 dollars. We contacted the corporate office and were offered a 10% discount to get the work done. My car was manufactured with an adjustable rear tie rod, and toyota's solution to an engineering flaw is to make the rear tie rod no longer adjustable, thus costing the consumer hundreds of dollars to fix a simple alignment issue. It is not feasible or fair to expect the consumer to pay hundreds of dollars for an alignment issue, when toyota created the issue with their "fix" instead of creating a replacement rear toe that is adjustable like the car was manufactured with when I purchased it. The car pulls to the left significantly when going at highway speeds, and this is a safety issue to me and my two young children.
Tl* the contact owns a 2009 toyota rav4. The contact received a recall notification for the federal safety agency campaign number: 16v596000 (suspension). The part needed was unavailable to perform the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2009 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer stated that the parts were on back order and there was no estimated time frame for their availability. Parts distribution disconnect.
We have taken it to the toyota dealer twice and had them replace the tie rods twice and it won't stay in alignment. I have called the dealer multiple times to schedule it to be fixed and called corporate and they won't do much and it won't stay in alignment and they won't fix it right. The car is very scary to drive with it being out of alignment and no other mechanic will touch it because they have a sticker saying it can only be adjusted by toyota because they glue the tie rods in place. Toyota said if we have replaced by an outside source because the dealer won't call us back they will not help cover it. They won't allow us to go to another dealer as well.
I have had several issue with the rv4, all related to the rear suspension. The recal for toyoa with part of the suspension leaksunbolted from the car while traveling at about 30 MPH. The right rear tire went up in to the wheel well. Only because of the slow speed did I not get in to an accident. Vehicle had to be towed to the dealer. At 65k miles, I took the car in again to the shop. Both rear linkages to the anti-sway bar were broken and had to be replaced. Again another issue with the rear suspension.
Rear suspension arms were replaced due to a recall. It was found a year later, that the rear tires were out of alignment. During this time, the handling of the car on turns and in wet weather were impaired. Also, the tires wore unevenly and were bald on the inside. I found out, that the recall fix replaced the original adjustable arms with non-adjustable arms and the car could not be aligned. Toyota wanted $830 to replace the arms again in order to align it. This would mean every time the car needed an alignment of the rear wheels, new rear arms would have to be purchased. That car has been altered from the original design to the advantage of toyota. ..updated 03/10/16
It appears that a sound, suspension of the rav 4 need some repair.
Driving in to work in the morning, speed was 25 MPH on a suburban road, south street in tewksbury ma, as I went over rough area in the road, I heard a thump from under the car. I pulled over and found the right rear suspension struts let go. I pulled in to a parking lot to examine what happened. Part of the strut was hanging down scraping on the ground. The right rear tire was skewed in the wheel well rubbing on the inside of the wheel well. The strut has an eye with a bushing in it, where a bolt is used to bolt it to the car's main frame, the bolt was missing allowing the suspension to fall apart. If this had occurred at highway speeds, loss of control of the vehicle would have occurred. There was a recall on this vehicle, I have had it in twice at the dealership, once to have it repaired, a second time to ensure it was ok. A month ago it was taken in for an oil change and tire rotation, all done at the dealership. Car has been towed back to the dealership, I was informed by the dealer that the "bolt" let go, apparently the one holding the strut to the main frame of the car. When this occurs, the wheel cannot be held in place and rides up in to the wheel well.
Tl* the contact owns a 2009 toyota rav4. The contact stated that a recall notice for the federal safety agency campaign number: 13v383000(suspension) was received in september of 2014. After contacting the dealer on several occasions, the contact was informed that parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
Urgent safety recall issued (no date) by toyota for rear lower suspension arms (no. 1). "important recall follow-up notice" I received today via usps, october 9th, 2014. I have contacted the dealer, [xxx] in dubuque, iowa today, and on multiple occasions (over the past year) to have this repaired, and in an attempt to have the recall completed. Each time I was informed that they did not have the necessary part and I would be called when available. Today I was told that they are only receiving 5 parts per week when they need 300 parts. I have received multiple notices from toyota to have this part repaired, yet after a year has passed, toyota continues to send urgent notifications, yet cannot supply enough parts to repair my vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Safety recall issued may 1, 2014 by toyota for rear lower suspension arms (no. 1). I have contacted the dealer toyota darcars on cherry hill road in silver spring, md 301 622 0300 on may 5, june 6, august 4 and sept 29, 2014 in an attempt to have the recall completed. Each time I was informed that they did not have the parts and I will be put on a waiting list for service once available. I get the same answer on every call and was told to contact toyota customer service. I contacted customer service twice and they as of today transferred me to toyota corporate to register a complaint. Corporate advised that the parts were on national backorder and there was nothing they could do. After five months and follow up notices from corporate reminding me that I had not completed the service work when they can't even get me in to have repairs completed is absurd and poor customer service. Need focus on this to correct parts shortage.
Tl* the contact owns a 2009 toyota rav4. The contact received a recall notification for the federal safety agency campaign number: 13v383000 (suspension); however, the part needed for the repair was unavailable. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2009 toyota rav 4. The contact stated while driving at 65 MPH, the vehicle started to make popping noises and started to spin out of control. The vehicle was towed to an independent mechanic. The technician diagnosed that the rear lower arm tie rod had fractured. The contact had received a recall notification for recall the federal safety agency campaign number: 13v383000 (suspension). However, the part was not available to do the repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
I received urgent safety recall notice for rear lower suspension arms (no. 1) on may 19, 2014. When I called the toyota dealership for an appointment to have this safety recall taken care of I was told that the parts are on national back order and would be 1-2 more weeks. I was placed on a list to be called when the parts come in. Since then I have called a couple of more times to the dealership just to check on the status of the parts. Now I am being told that they do not know when the parts will be in. There is a shortage of parts to fix this urgent safety recall. I believe this is untimely for the type of safety recall this is. Toyota needs to do more and get these parts in to fix this problem now! I would buy a new car if I could just to get rid of this one. I believe my life (and everyone else who owns a car under the recall) depends on this safety recall being done immediately. Looking through the paperwork on line it shows only 3.9% completion rate with a recall that started well over a year ago....
Tl* the contact owns a 2009 toyota rav4. The contact received a notification for recall the federal safety agency campaign id number 13v383000 (suspension) however, the part to do the repairs was unavailable. The manufacturer was made aware of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2009 toyota rav4. The contact received a recall notice for the federal safety agency campaign number: 13v383000 (suspension); however, the dealer stated that the parts for the repair were unavailable. The contact stated that the repair was not performed in a reasonable amount of time. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2009 toyota rav 4. The contact received notification of the federal safety agency campaign id number: 12v373000 (suspension) and the vehicle was repaired. The contact received a second notification of the federal safety agency campaign id number: 13v383000 (suspension) which stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The contact had been waiting for months to receive the second recall repair. The manufacturer was also contacted and could not provide an estimated date for when the parts would become available. There were no failures.
Tl* the contact owns a 2009 toyota rav4. The contact stated that it was taking too long to have the vehicle repaired under the federal safety agency campaign number 13v383000 (suspension). The dealer stated that the part would be unavailable until the middle of july. The manufacturer was notified of the delay. The vehicle had not experienced a failure.
Tl* the contact owns a 2009 toyota rav4. The contact received a recall notice for the federal safety agency campaign number 13v383000 (suspension). The dealer stated that the parts were unavailable. Both the dealer and manufacturer did not know when the parts would arrive. The contact had not experienced a failure.
Safety recall #csj: I received a letter 2 weeks ago, stating that my car has to be brought a dealership to re-inspect the rear lower suspension arms. I did this today, and was informed after 3 hrs that my suspension arms have developed rust and thus need to be replaced, as outlined in the recall letter. However, I was also told that the arms are currently unavailable and it may take a month or longer before they can be exchanged. Toyota had set as completion date for this procedure for my region march 2014, I.e. Over 2 months ago. I find it unreasonable that I need to return my car again for another 3hr procedure. It is inconvenient and I will miss work again. Also, I have not received any definite assurance that my car is safe to drive for another 1 or longer without the repair.
Tl* the contact owns a 2009 toyota rav4. The contact received notification of the federal safety agency campaign id number 13v383000 (suspension ). The contact stated that the recall repair was not performed in a reasonable amount of time. The dealer indicated parts were not available. There were no failures. The manufacturer was made aware of the delay.
I received a recall notice for "rear lower suspension arm no. 1. I called servco toyota leaward to make an appointment and they said the earliest available was march 30, 2015. Next year!!! Really?
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