Herb chambers toyota of boston 32 brighton avenue, boston, ma 02134 (617) 787-1700 refuses to schedule an appointment to remedy this recall notice. I called to request it and they transferred me to sales. As soon as I said I was not interested in purchasing a new vehicle and said I wanted to schedule service for a recall remedy, they disconnected me. When I called back, I had to describe and re-describe the problem over and over and they kept transferring me around to various departments, stating they they were unable to figure out how to schedule the recall remedy service. They kept insisting on transferring me to sales, where again they tried to sell me a new vehicle and disconnected me when I said I was not interested in purchasing a new vehicle.
2011 Toyota RAV4 seat belts complaints
Page 2 of 2: complaints 11 to 30 of 30, newest first, as owners wrote them.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 16v096000 (seat belts) and 15v577000 (visibility/wiper); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available respectively.
The seat belts, especially the rear seat belts, when pulled out quickly often will kink in the mechanism where they enter the car body. This causes them to seize and not retract properly and renders them useless. I have had to cut the seat belt webbing in order to free the belt in order for it to retract. This has happened repeatedly over the last year
The recall is announced in feb 2010, 6 month later now in aug 2016, the remedy is still not done.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 15v577000 (visibility/wiper) and 16v096000 (seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v096000 (seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 15v577000 (visibility) and 16v096000 (seat belts). The dealer was unable to supply the part within a reasonable time frame. The manufacturer was contacted to determine when the parts would be supplied to the dealer. Parts distribution disconnect. Vin tool confirms parts not available.
2011 toyota rav-4. Consumer writes in regards to remedy not available to repair seat belt and windshield wipers recall notices.
I was notified in 2013 of three (3) recalls nothng has been done to address the issues. I contacted my local dealer and the service manager said "there is not safety problem and I have looked at the vehicle and northing is wrong' I forced the issue and they did an "interim" fix. Is not three years a long time for them to be getting the parts as that is the excuse I was given by the service manager.
Tl* the contact owns a 2011 toyota rav4. The contact was made aware of the federal safety agency campaign number: 16v096000 (seat belts) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts unavailable.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 15v577000 (visibility/wiper) and 16v096000 (seat belts). The manufacturer had not supplied the parts to the dealer within a reasonable time frame, so the contact was unable to determine when the vehicle would be repaired for an extended period of time. The manufacturer was unable to provide a specific time frame to supply the parts to the dealer. The contact was not experiencing a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 15v570000 (visibility/wiper) and 16v096000 (seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 16v096000 (seat belts) and 15v577000 (visibility/wiper). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 15v577000 (visibility/ wiper) and 16v096000 (seat belts); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 16v096000 (seat belts) and 15v577000 (visibility/wiper). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact received a recall notice for the federal safety agency campaign numbers: 16v096000 (seat belts) and 15v577000 (visibility). After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were not available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 16v096000 (seat belts) and 15v577000 (visibility/wiper). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact was made aware of a recall for the federal safety agency campaign number: 16v096000 (seat belts), but did not receive a notification from the manufacturer. The dealer was contacted on april 6, 2016 to check for any recalls. The contact was informed that the vehicle was included in the recall, but the parts were not yet available to receive the repair. The dealer stated that the contact would need to wait for the second notification letter and was uncertain of when the vehicle would be repaired. The contact had a child passenger who would need to use the rear drivers side seat belt and the rear passenger side seat belt. The contact was informed by the manufacturer to use the center seat belt until the remedy and part was supplied to the dealer, which was unacceptable to the contact. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 16v069000 (seat belts) and 15v557000 (visibility/wiper); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 toyota rav4. The contact stated that during rain weather conditions, the radio failed to function. The contact received notification of the federal safety agency campaign number: 15v577000 (visibility/wipes) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacture was made aware of the failure. The approximate failure mileage was 40,000. Vin tool confirms parts not available. Updated 04/20/16*lj the consumer stated the seat belts in the rear, did not function properly and a recall had been issued due to them being unsafe. Updated 04/28/16.
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