Tl* the contact owns a 2017 toyota rav4. While driving various speeds, the brakes activated automatically without warning, which caused the vehicle to come to a complete stop. The vehicle was taken to the dealer (prime toyota rt 2, 700 old union turnpike, lancaster, ma 01523), but could not be diagnosed. The dealer stated that there was no failure with the vehicle. The vehicle was not diagnosed or repaired. The contact also stated that the failure recurred several other times. The manufacturer was not contacted. The approximate failure mileage was 9,000. *tt the consumer stated the radar cruise control malfunctioned. *js the consumer stated the climate control adjustment knobs jammed.*js updated 9/18/18*jb *js *tr *js *tr
2017 Toyota RAV4 acceleration complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
As I was approaching the mail box area in my apartment complex at approximately 15 MPH, I put my foot on the brake to turn into the parking area in front of the four metal mailboxes and put the vehicle in "park" when the vehicle suddenly lurched forward and jumped the six-inch, brick-paver curb. I crashed into the mailbox structure, completely uplifting the base that was bolted into the concrete and hit a wood trash container holder. I depressed the brake pedal harder but my vehicle would not slow down or stop and I also could not control the steering. I continued up a hill (at 45-50 MPH) consisting of tall grass, wildflowers, rocks, etc., across a walking path of woodchips and mulch, then down the hill (still with my foot on the brake) grazing the branches and leaves of a small tree before coming off the six-inch curb and back onto the street, where I hit a light post. I managed to lift the parking brake, slam on the brake again and the vehicle rolled to a stop. It should be noted that none of the airbags deployed.
While driving on cruise control at the posted speed limit of 65 MPH, my rav 4 came to an abrupt dead stop with no warning. There was not a car in front of mine, but a car was stopped in a median to my left facing the opposite direction of my car. I could only assume that my rav 4 apparently sensed that car when it came to a sudden dead stop. I had no idea what was happening to my car and thought the engine had shut off. A passenger with me, who is a witness to this event, is an owner of a rav 4 se without the safety sense/pre-collision system. We were shook up by this because had there been a car or semi truck trailer behind us, we could have been seriously injured or even killed. I reported this incident to the dealer, toyota of warren, where we purchased the new car, and after a day in service, they said the car was working fine with the sensors aligned correctly. I was to let them know if this situation occurred again, and it did. In another incident, again while using the cruise control and with no car in front of mine, a car in the passing lane went by me at approximately 80 MPH to my 65 MPH. My car came to a dead stop. Thank god there was not a car behind me at the time, or a serious accident could have occurred. After doing research on this safety problem that we experienced, we found a number of reports concerning this very situation happening with their rav 4's coming to sudden stops for no reason. These reports of this very problem were reported to toyota with no resolution. These owners also sold their cars at a loss because of safety issues. According to these reports, toyota does know that a problem exists, but is not being addressed.
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