Well I took that to a shop to get the stereo working which the owner told me after two hours it won't be ready until tomorrow so I left it there with the deposit went back the next day after work just to pick it up until I got home start observing that my anti security alarm wasn't working well while observing I noticed that the doors weren't the same color as the truck then I noticed my sunroof was in it then started noticing that the VIN number was in places I've never seen before and now I went to the dmv logged in check my VIN number and plates it sees that it's been put up for sale
2002 Toyota Sequoia body complaints
Page 2 of 4: complaints 11 to 40 of 95, newest first, as owners wrote them.
Frame rust on the main areas where appointed from toyota reason for not taking the truck to the dealer is because there wer no recalls for the vintage but overall the the frame is my major concern.heavy spots on the frme
Vehicle body (underside) which only has 130000 miles is totally rusting out. Car has been well maintained. Toyota replaced the undercarriage in the past due to rust issues but they have returned and corrosion is excessive.
Sunroof glass flew off my vehicle on highway speed 65-70 MPH. I have a 2002 toyota sequoia sr5. I purchased a glass and which was much larger than the vehicle had reordered another glass and received the same thing. When doing a bit of research found out that toyota sr5 don't come with a sunroof (bought vehicle 2011) I was unaware since it worked perfectly fine. When I found the product manufacturer and search online found that hollandia 700 by webasto company have a recall for that model. Since my vehicle was modified will I be helped or assisted in any way? Thank you
Terrible rust on the frame, and underside of the vehicle. Toyota extended the rust through warranty, but didn't repair the issue since there was "no recall". This appears to be a problem for a number of production years for toyota and their frames.
Tl* the contact owns a 2002 toyota sequoia. While performing maintenance on the vehicle, the contact noticed that the frame had holes and was rusted underneath. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 170,607.
Tl* the contact owns a 2002 toyota sequoia. The contact stated that there was extensive rust and corrosion on the entire frame, cross member, and subframe. There was also the presence of holes and warping of the components. The vehicle was not diagnosed by a dealer. An independent mechanic diagnosed that the frame, subframe, and cross member needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Takata recall we have owned our sequioa since 12/13/2001, we bought it brand new. When we 1st bought it the airbag light came on immediately and bill dube of dover nh replaced something and fixed it. I have had many complaints with my vehicle and returned to the dealership many times thru out the years. I have had multiple issues with vsc traction control starting in 2002 lights would come on and go out, air bag light comes on when there is high humidity and when using air conditioning, my alloy wheels have been disgusting since 2004. I have a extensive repair history with bill dube dealership they never addressed issues as once lights on dash turn off there is no history. In 2006 my lights on dash came on I brought it to toyota of portsmouth nh as I was almost at 100000. Miles. They could not look at vehicle due to warranty. I drove to bill dube and they refused to see me that day or document that lights were on so they could fix it. Once my odometer hit 100000 warranty was null and void. I was extremely upset called multiple times to toyota corporation and appeared to get same jerk who refused to help and gave me the run around. We have owned our sequioa for 18 1/2 years. I love my car it has approx 445000 miles and would appreciate assistance. My vsc is constantly on now along with the ABS light. The air bag only comes on when there is high humidity and I am driving. When we bought the sequioa the salesman actually stated the sequioa had a hard drive to retain light history. I also have been concerned with my frame which was replaced in 2012. I have return to portsmouth toyota where work was down a few times. My vehicle appears crooked and not aligned they think I am crazy. I practically live in my vehicle I work in hospice so I am very aware of my vehicles look and condition. I would appreciate your assistance with my vehicle, I would like make it to 500000.
Tl* the contact owns a 2002 toyota sequoia. While the vehicle was at an independent mechanic for routine service, the technician noticed that the sides and rear of the frame were corroded. The independent mechanic temporary welded the frame. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 178,000.
I recently went to my local toyota dealership for radiator and exhaust system evaluation and possible repairs and was by advised that the frame on the driver's side of the vehicle has major rust perforation problems. I was told that the degree of rust thru was significant and may create a safety hazard. A friend later advised that there have been widespread reports of this issue with older sequoias. I researched and found that a recall had been issued for some models a few years ago. I don't recall receiving a recall notice, but in reviewing my service records I see that on april 23, 2013 my frame was inspected based on the following service notation: "cod recall - open recall frame inspection and spare tire functional and visual check - replaced spare tire carrier - removed rust - cleaned frame with no rust perforation found - crc application by outside shop." I have owned the vehicle since 2003 and have had it serviced at the same dealership for 15 years, usually going there several times a year for maintenance, oil changes, etc. No mention of any rust problems or that this could be a major issue. Not sure what to do now; would like to keep my car, but want it repaired.
Tl* the contact owns a 2002 toyota sequoia. Prior to purchasing the vehicle in 2013, the contact called the manufacturer to inquire about an unknown recall regarding the frame corrosion. The contact was advised that an unknown recall repair was performed on the vehicle. Two years after purchasing the vehicle, it was noticed that the frame was corroded. The dealer was not called. The manufacturer was made aware of the failure and stated that an unknown recall expired in july of 2014. The vehicle was not repaired. The failure mileage was approximately 102,000.
Severe premature frame rust including the dislodge of spare tire and carrier, repaired periodically at high cost to the vehicle owner. Frames in question were manufactured with defect in corrosion resistant properties that is well known and documented. Ntsb has been aware of this condition on various toyota trucks for at least 10 years. Class action lawsuit has been approved for limited model years vehicles but leaves many effected out of the class. Condition effects model year 2000 and up all tundra, tacoma, sequioa and 4runner vehicles. Toyota has been allowed to deny responsibility by implementing a limited service campaign that has long since expired on these faulty vehicles. This condition should have been a recall of all vehicles manufactured with these frames as so many continue to become unsafe over time with no resolution due to expiration of the "limited service campaign." condition also causes failure of electronic stability control leading to temporary loss of vehicle control which is very common on these vehicles and has happened to me many times.
In 2002, I complained of rust rapidly accumulating on the vehicle. I was told by the dealer that rustproofing came on the vehicle and they would reach out to toyota directly to get an exclamation. They inform me that toyota confirmed that statement the rustproofing was provided. In 2013, I received what was called the 'limited service campaign' stating that the incorrect rustproofing was applied to the vehicle for cold weather states that use salt in the winter. At that time was severe corrosion in the body that was separating from the frame. I wrote a letter to toyota ceo and the us office intercepted the letter to communicate with me. I requested the replacement of my vehicle from toyota. In 2017, I wrote a letter to the ceo's office in japan and the matter was sent back down to the same office in the us. There is severe corrosion all over the body rust breaking through corroding all components. Toyota then requested all records related to repairs associated with vehicle. I was sent a denial to my request for another vehicle with a suggestion to communicate to national center for dispute settlement but was not return the document copy highlighting the determination of damage as a result. I'm very dissatisfied and concerned with the way this was handled because I informed toyota during the first-year ownership of the problem, told 11 years later that I was correct, and then treated as if I'm trying to get something out of the company after I have been a customer of toyota for over 25 years. Every component exposed to the air outside of the replaced frame rotting away and has caused significant repair bills in damage. The file(s) that I'm going to upload does not include all repair bills because of the file size limitation by your site. I'm available for discussion and will submit additional records if requested.
In july, '17 I was told the frame of the vehicle has penetrating rust. This was not supposed to happen since toyota put corrosion resistant compound on it during the service campaign. The vehicle was inspected for rust in early june/ late may and I was told there were no penetrating rust areas. In june and july I put over $2,000 in repairs into this vehicle as I planned to drive it for several more years. I have since learned that applying the crc is a band-aid and will not stop rust once it has started. I believe toyota did not address this limited service campaign properly. I believe all vehicles in this campaign should have had total frame replacement rather than relying on visual inspection and using a "band-aid" approach.
I brought my 2002 toyota sequoia to my mechanic for an issue and he told me that my vehicle has severe rust on the frame and is not safe to drive. I called toyota and was told that they can not help me. My mechanic said that toyotas have a problem with this issue and his 2005 tacoma was repaired through a class action suit. I am terribly disappointed that toyota will allow their customers to drive an unsafe vehicle. I have been researching on line and have found that indeed this is a problem. I hope that enough people complain so that and toyota is forced to fix this problem before someone gets seriously injured.
Tl* the contact owns a 2002 toyota sequoia. The contact stated that the vehicle's suspension detached from the vehicle due to severe rust on the vehicle. The contact took the vehicle to the toyota of grand rapids dealer who stated that they previously repaired the vehicle by replacing the frame. The contact called the manufacturer and was informed that the vehicle was previously included in an unknown recall regarding the same failure and had already been repaired. The manufacturer opened case number: 1707172761. The approximate failure mileage was 180,000.
Holes in the frame and excessive rust in the lift gate. This is a 2002 sequoia which was in the rust belt from 2002 to 2011. In 2011 moved to louisiana. I had rust issues since I purchased the vehicle in 2002. In 2006, the lift gate window rusted out and could no longer use the lift gate window. Since then, more rust was developing in the lift gate and elsewhere. In 2013, I received the recall for the spare tire cable. The louisiana dealership identified that the mechanism was rusted and no longer functional. They ordered the replacement unit to install. In the meantime, I told them about the severe rust issues in the car. They did a rust inspection and said it passed. In 2014, I returned to the same louisiana dealership for the takata recall. At that time, I told them my concern regarding the rust, especially since the vehicle was in the rust belt atm least 4 months a year. They said the frame passed the rust inspection and provided me with an "operational flowchart" for frame rust. They also said that if I find a hold in the frame larger than 10mm, it would be taken care of. In 2015, the vehicle was in the rust belt about 7 months. That year I had to install 2x4 supports to hold up my lift gate window. In 2016, the vehicle was in the rust belt about 5 months. In february 2017, I found at least 1 rust hole in the frame as per their operational flowchart. When I asked the dealership about the rust hole, their comment was the recall was completed and there is nothing you can do. I spoke to toyota and they stated that the recall was completed. I am totally disappointed in the ability of this vehicle to withstand rust. I am also driving a 1998 ford that was in the rust belt longer than the 2002 sequoia with no frame rust. The frame on this vehicle should not be rusting and needs to be properly repaired. See the attached photo.
In early 2014, we noticed significant rust issues on the frame and other areas underneath such as the spare tire holder, o2 sensor area, exhaust, and trailer hitch area. After receiving the toyota recall campaign letter for repair or replacement of the sequoia frames, we took it to our toyota dealer in july 2014. The dealer said the rust was so bad after spraying it once, that they had to keep my truck an extra day to spray it again with another coat (on areas other than the frame as well). I called the dealer to see if the 2nd coating was sufficient and they said it was ready to be picked up and they would not be replacing the frame. Upon pickup, the coating was so thick it was dripping off in the parking lot. The dealer said it would take 30 days to "cure". Of course, after those 30 days it was beyond the toyota service campaign and there would be nothing that could be done by the dealer. The coating continued to drip for at least a week in our driveway and remained sticky to the touch. Now 1 year later, the coating is visibly bubbling & flaking off of the frame... This was a useless application and a waste of time and money under toyota's service campaign.
Tl* the contact owns a 2002 toyota sequoia. The contact stated that the vehicle experienced severe corrosion on the frame. The vehicle was taken to a dealer under a manufacturer warranty, which the lower front ball joints, wheel tire carrier, and an under coating of anti corrosive adhesive was applied to the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 130,586.
Tl* the contact owns a 2002 toyota sequoia. When the vehicle was taken in for a state inspection, the technician stated that the frame was severely corroded. The contact was advised by the technician that the vehicle was unsafe to drive and the frame needed to be replaced. The vehicle was previously repaired under a recall two years prior; however, the dealer coated the frame with anti-corrosive lubricant. The manufacturer was made aware of the issue. The federal safety agency campaign number was unknown. The approximate failure mileage was 129,000. Ma 08/13/15 the consumer stated two independent mechanics advised that the recall was done incorrectly causing the failure. The manufacturer would not assist with repairs. Updated 12/1/2015
Tl* the contact owns a 2002 toyota sequoia. While driving approximately 15 MPH over a bumpy road, the vehicle made an abnormal noise. The failure recurred several times. The vehicle was taken to an independent mechanic where it was diagnosed that the frame rusted out and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 110,000.
Took vehicle in for safety inspection and was informed there was a rust hole in the frame. Called toyota 800‑331‑4331 spoke to [xxx] c and was informed that toyota will do nothing to help me at all. Case # [xxx]. Help information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2002 toyota sequoia. The contact stated that the frame on the rear of the vehicle was corroded. The vehicle was taken to a dealer. The technician diagnosed that the frame needed to be replaced. The vehicle was repaired. However, the contact stated that two weeks later, the tie rods fractured from the rear of the vehicle and the check engine warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 165,000.
During 2006, the rear liftgate window frame rusted causing the rear window to fall open. The dealer stated it would cost ~$1,600 to replace the equipment and associated parts. I decided not to replace due to the infrequent usage of the rear liftgate window. Around march 15, 2015, the rear window fell open due to complete destruction of the window frame and associated hardware due to corrosion. Also, in february 2015, noticed that the frame of the vehicle was "soft" while jacking the vehicle for brake inspection. The vehicle has the same frame as the toyota tacoma which was recalled by toyota many years ago due to excessive corrosion issues. My vehicle is exhibiting the same problem.
After hearing a clunking noise while driving, I took the sequoia to the toyota repair center where they inspected it and told me that the entire frame underneath the car was rusted through and had actually cracked in half towards the front end of the vehicle making it dangerous to drive. They informed me that toyota had issued an extended warranty several months prior, but which had expired 1 month before I brought the vehicle in. Upon calling toyota customer service, they told me that the extended warranty was only issued for sequoia's to receive an under-coating to prevent freeze rust during the colder months and that if they noticed the frame was already broken down, only then would they replace it. Since I had already gotten an under-coating done by my mechanic prior to toyota sending us the notice, I did not bring our vehicle to toyota's repair center. For this reason, toyota said they could do nothing about our broken frame since we never came in for our under-coating. I cannot understand how my sequoia, at only 10 years old, can have such extensive damage if it was supposed to be properly created and installed in the first place. To have the frame completely rusted through and actually crack in half, all while my wife was using the car to drive my children to and from school, practice, etc., is especially disconcerting after hearing how dangerous it was to be driving it by the toyota mechanic. I believe that it is toyota's duty to fix this issue with my vehicle since it was their negligence that created this poorly constructed vehicle/frame and I am issuing this complaint in order to pursue toyota in this endeavor.
Tl* the contact owns a 2002 toyota sequoia. While driving various speeds, the contact heard an abnormal sound coming from the rear of the vehicle. The contact observed that the frame was corroded and the hood and tailgate latches were unable to open. The vehicle was not diagnosed or repaired. The manufacturer was notified. The approximate failure mileage was 138,000.
After purchasing my 2002 toyota sequoia with only 64k miles I have since learned about a rust issue with the frame. With me not being the original owner and not having my name updated in toyota's system so I did not receive a recall notice or service champagne as they call it. I have emailed toyota corp and have received a call back as well as calling them direct at 1‑800‑331‑4331. I am being told that due to the service campaign ending july 2014 that I will have to pay out of pocket for any testing or repairs. This vehicle was originally purchased in nj and then went on to utah so it's seen its share of snow and salt. There is a considerable amount of rust all over the frame and I am concerned about its safety and drivability. I could understand if this was damage caused by the owner however this is an issue of quality from toyota however they are not willing to correct the issue anymore. As I diehard toyota owner I am very disappointed in the way I am being treated and feel for the safety of myself and my family.
Tl* the contact owns a 2002 toyota sequoia. While the vehicle was being inspected, the contact was informed that the underbody frame was completely rusted. The dealer stated that the frame needed to be replaced. The manufacturer was notified. The approximate failure mileage was 153,000.
My traction lights have been on and have remained on for several years now. My husband says my panel looks like a christmas tree. I have contacted the dealership to see if there was a recall but was advised there is not. I haven't had any issues,until this past weekend, other than not realizing I had engaged my emergency brake since the light constantly stays on. I nearly wrecked this weekend. It was dark and raining. I had to apply the brakes to miss another car, the brakes locked up and started sliding out of control. Luckily I was able to get it stopped in time to avoid another accident. My traction control doesn't work either, I guess it went out when all the other control lights went out. I just wonder if the airbags work, hope I don't have to find out the hard way. I keep reading numerous complaints on the 2002 model but haven't seen a recall. Appears there was a recall on the 2003 model for the same issues. My steering column is broken. I had it checked out several years ago. Apparently the main metal component is broken and therefore my gears engagement doesn't light up when I am in drive. If someone else drives my car, they don't know what gear it's in. I ready many complaints about the same but no recall. My rear hatch handle has broken 2 times now within a year of the other which costs me $100 to repair each time. It appears to be cheaply made and plastic and it can't be repaired without a lot of labor to dismantle the rear door plate on the inside to install a new handle. My main concern is the electronic stability control system.
The vehicle was inspected by the toyota dealer in january 2013 per a recall for possible rust in the frame. Per the inspection, rust was not noted and the frame was treated with an undercoat rust inhibitor. Had rust been noted, the frame would have been replaced according to the dealer/recall. In september, 2013 a noise was noted in the front end area when turning and going over bumps. Upon inspection by a certified mechanic it was found that the sway bar had become separated from attachment to the frame due to rust. It was further noted that the sway bar could not be reattached due to a hole in the frame caused by rust. This was later confirmed by the toyota mechanic on 11/15/13. Therefore, the vehicle is neither repairable nor safe to drive. Either toyota's treatment for rust prevention was not effective or rust had already compromised the frame but was not noted during the inspection. Toyota is not honoring the original recall and is offering no solution in addressing the problem. Toyota claims it's responsibility for addressing the rust in the frame ended on 1/18/13. Yet, the problem still exists and we are left with a vehicle that is neither safe, drivable, or repairable due to a condition for which it had been recalled just a few months earlier.
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