Dt*: the contact stated while the lift gate was opened, the left rear support hydraulic strut fractured and the lift gate fell down without warning. No injuries were sustained. The vehicle was inspected by a dealer who determined both rear lift gate hydraulic support struts needed to be replaced. The manufacturer was alerted.
2005 Toyota Sienna body complaints
Page 18 of 18: complaints 491 to 499 of 499, newest first, as owners wrote them.
My liftgate on our 05 sienna van began acting very strange, not opening fully, closing on people while in the back of the van, almost causing injury to my 9 yr. Old. Very odd behavior. The dealer said we need to replace the stay sub-assembly and two brackets.
Rear hatch fails when trying to open the hatch causing the hatch to fall and because of the weight could cause serious injury if someone is attempting to get items out of the back of the van.
I went to put boxes in the rear of my 2005 toyota sienna le and as soon as I lifted the door, it fell on my head. After looking at the door, I noticed what appeared to be oil on my bumper and the ground right below where the struts holding the door were. It worked perfectly fine the previous day, but I am concerned that this really could have injured my children if it were them opening the door. The door will no longer stay up by itself and it is a very heavy door. There was absolutely no indication that there was a problem with the door prior to this. I called the dealership and since I am out of warranty, I will have to pay for the replacement. On top of that, they have replaced the strut so I also will have to pay for new brackets. The 2004 have a tsb on that very part, why not the 2005?? Isn't it the same part??
Failure of rear liftgate strut causing liftgate to immediately close we have a 2005 toyota sienna with a power rear liftgate. When only one strut failed, as soon as the door was opened, it no longer had enough pressure to keep the door open. As the the door began to fall, the power closing mechanism began to pull it closed. In otherwords, as soon as the door was opened, it began to automatically close. Fortunately there were no injuries--it just gave us a scare. To correct this failure, the dealer is replacing the struts so that the door will remain up when opened.
Liftgate support cylinder is leaking, won't support the liftgate. Fell on my head the first time before I knew about the problem. Happened 1000 miles out of warranty and the dealership wouldn't help me out. The part is very expensive for what it is. $180.00 from the dealership. I ordered mine on the internet for $125.00. Still waiting for it to come.
I was loading packages into the cargo bay of my 2005 toyota sienna (minivan) and the power hatch failed and closed on me. I was leaning into the vehicle and my arms were pinned. The hatch did not go back up on its own and I had to push up with my neck and shoulders to free myself. The vehicle has approximately 13,500 miles and has never been in an accident or otherwise damaged (to our knowledge). I would estimate fewer than some 200 cycles of using the hatch. There was no warning of imminent failure such as a gradual lowering of hatch opening performance. I am currently going through rehab for a cervical strain (sprained neck and shoulders). I brought the vehicle in to the dealership to be inspected by the local toyota regional rep. He said he never heard of this before and that I am the only who was ever injured by this type of failure. I do not trust him to be truthful and unbiased. I am an engineer and I do mostly component failure analysis. With a fairly new vehicle, low miles and a little used hatch I doubt this could be a single occurrence. I don't care to be bamboozled by toyota. Had this happened to someone physically more fragile, they may have been paralyzed or killed. I requested that toyota not repair the vehicle at this point in time in order to make it available for other inspections or if this becomes legal evidence.
I have noticed rattles in my sliding doors during warmer weather. Made numerous visits to the dealership to fix the problem during summer 2005 (in my estimates 8 visits, but some were not recorded by the dealership). At last a field manager from our region drives with me. 5 minutes later, he suggests that I use door-ease (he was aware of this kind of noise -creek- when accelerate and decelerate - in other siennas.) incredibly, this seems to eradicate the noise. March 2006 I start noticing the creaking noise again. It takes me another three days to figure out that the service advisor has a problem communicating with his technicians, finally, a technician mention to me that there might be a tsb exactly for my car and for the sliding door rattle. But the service advisor dismisses this information initially, saying that such a tsb only exists for 2002 models. I go home and to my surprise, I see the tsb dated january 26, 2006, which addresses exactly this problem. Bring the car back to the dealership (set up an appointment in advance) and ask to make sure that they follow the tsb recommendations. They reassure me that it will happen. Get the car in the afternoon and learn that they replaced the striker plates on both sides (procedure 1 on the tsb). When I confront the service manager (by that time no service advisor wants to deal with me) about the dealerships lack of knowledge of the specific tsb, he tells me that the tsb does not apply to my VIN, hence they did not have to replace any parts, but that they did because they were nice to me. At that time the manager also acknowledges that my advisor has made blunders during my previous visits. As if this was not enough, I then pursue clarification from toyota via phone whether the VIN on my car does or does not appear to be affected by the tsb. And they confirm that it is included in this tsb, but not under procedure 1, but under procedure 2. Hence, they did not replace the lock assembly (as the tsb recommends).
Dt: the contact owns a 2005 toyota sienna ce. Vehicle has two sliding doors they are manually operated when the glass is up on the two sliding doors it electrically locks . The doors opened. When putting the windows down it does not lock, the doors open. When parked in a driveway or facing downward the doors will slide shut when the windows ares down.
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