I have had a sliding door failure, exactly as described in notification zh4 and zh5, and safety recall 16v‑858. The rear sliding door would not fully close, or would not latch, and would often re-open automatically. The door exhibited a grinding noise and would often not latch. This on a vehicle just over 3 years old with 48,880 miles on it, always garaged and never in an accident. When I the vehicle in to the dealer on june 13th, 2017, the dealer repaired the problem by replacing the upper door hinge which apparently had failed. I was charged $323.46 and was told it was not covered under my warranty. After the recall was announced, I contacted toyota and requested reimbursement, which was denied as they said the condition my vehicle exhibited was not covered by the recall. I don't understand why this serious safety defect on a current vehicle is not covered by toyota when the symptom mirrors that described in the current recall.
2013 Toyota Sienna body complaints
Page 2 of 3: complaints 11 to 40 of 44, newest first, as owners wrote them.
I had the recent sliding door recall done but my driver's side sliding door still isn't working correctly. After the fix the car was hard to start sometimes, as if the battery was getting weak. I put an ammeter on the positive lead of the battery and notices minimal amperage until I started operating the driver side sliding door, then there was a 2.4 amp draw even after the doors were closed and the car was locked. The door also sometimes will open with a popping noise as if the door isn't latching properly sometimes. While testing, the driver side sliding door got to where it would not open or close using the overhead button, the door post button, or the remote door button. While trying to close the door manually it would roll for a short distance and stop. After sitting a few seconds I can close it a little more but then the same thing would happen. It took several attempts to get the door to close. The passenger side door opens and closes normally. No popping noise and the buttons work even when the buttons for the driver side sliding door do not.
2013 toyota sienna. Consumer writes in regards to safety recall not being repaired in a timely manner. *ld the consumer stated the back passenger door would not open. It was repaired but the failure recurred. Updated 11/6/2017
Tl* the contact owns a 2013 toyota sienna. While driving approximately 45 MPH, the driver's side sliding door opened. The contact stopped the vehicle and switched the door to manual operation. The contact received notification of the federal safety agency campaign number: 16v858000 (structure). The contact took the vehicle to the dealer (greenfield toyota, greenfield, ma, 413‑772‑0231), but the failure was not remedied due to a handicap seat that was installed on the front passenger side. The manufacturer was made aware of the failure and wanted the handicap seat removed before the recall remedy could be performed. The failure was not repaired. The failure mileage was approximately 26,000.
While driving home from the toyota dealership following routine maintenance my drivers side sliding door opened while traveling at speed. I went online and learned there is a safety recall issued for my vehicle for this problem. I called the dealership and scheduled a visit to have the problem fixed. When I arrived they refused to make the repair because I had a bruno handicapped seat installed so that my wife, who is handicapped, could enter and exit the vehicle. They said I would have to have the seat removed before they could make the repair. I contacted the com[pany that installed the seat who said it would cost a minimum of $500 to remove and reinstall the seat. It is toyota's door that is defective and I feel they should be responsible for any costs for repair. Their recall notice also states repairs will be made at "no charge" to the customer.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called team toyota at (219) 898-4466 (located at 400 indianapolis blvd, schererville, in 46375) where an appointment was scheduled for august 17, 2017. When the vehicle was taken to the dealer on that date, the contact was informed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and stated that parts were available. The contact was advised to take the vehicle to any toyota dealer. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 toyota sienna. While the vehicle was stationary, both sliding doors malfunctioned. The contact stated that the doors remained open when prompted to automatically close. In addition, the sliding doors had to be manually locked and unlocked. A dealer and the manufacturer were not aware of the failure. The failure mileage was approximately 50,000.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called vandergriff toyota (located at 1000 w interstate 20, arlington, tx 76017). The dealer is currently preparing the remedy part and stated that they would notify the contact when parts become available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Toyota has yet to fix the power sliding door problrsm for my vehicle. I am handicapped and the power doors were the reason I bought this vehicle. I have tried three times to get this fixed. The latest time they set up the appointment and then called stating that they couldn't fix it and again I needed to wait. I just need this fixed as soon as possible. This recall has been out for a very long time but they have yet to try to fix my van.
Recently noticed that after a heavy rain, water is leaking into the vehicle on passenger side and along the upper console where switches for the sunroof are located. Opened slide and felt water along the front edge of opening for sunroof. Cannot tell where rainwater is entering but believe it might be the sunroof seal.
The cable of my automatic doors of my toyota sienna snapped. When I tried to open the door using my key fob, the door opened, but them proceed to make a high pitched beeping noise (like when you try to lock the doors while one of the doors is open). The doors do not automatically close and it needs to be manually closed. After investigating, I noticed that the cable of the vehicle was severed. The car has been routinely maintained as suggested by toyota and has 39,000 miles on the vehicle and we are the originally owners of the car.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 toyota sienna. The contact received a recall notification for the federal safety agency campaign number: 16v858000 (structure) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer toyota of ithaca new york was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and were not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
The power sliding side doors pop open on their own. This happens when the vehicle is stationary and when driving. No injuries to report. We have taken the vehicle to our local toyota dealer who put the doors on manual but now the door are very hard to open and close and my children cannot do it. This started in nov 2016 and the issue remains. I feel that the remedy is taking an unreasonably long time and would like to voice my complaint.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact spoke to a dealer who stated that the remedy was not available. The contact had not experienced a failure. Parts distribution disconnect. Vin tool confirms parts not available.
Tl* the contact owns a 2013 toyota sienna. The contact stated that the recall notice for the federal safety agency campaign number: 16v858000(structure) was received in december of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Smelled burning or smoldering inside of vehicle while driving. After stopping to inspect, noticed that a wire for sliding electric door was just hanging (drivers side exterior of rear quarter panel). The wire was burned and was just hanging there. The electric sliding door would not work afterwards. Took siena to toyota dealership and was advised that there is some type of warranty affecting the doors but they didn't know what it involved. They advised no further information was available. Toyota did not advise of any known dangers known to them if any.
Sliding (l&r) doors opened prematuely few times and now auto function stopped working. System displays p1603 code and says maintenance required, but there is no problem found.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was advised that owners would receive a second notice when remedy parts become available. The contact had not experienced a failure.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The driver side sliding door on a 2013 toyota sienna minivan was slow to open do to overnight freezing rain. However, the door did open but then would not automatically reclose. More importantly, the door would not latch when manually closed. The door had to be tied shut in order to drive the vehicle to the toyota dealer since there was no other way to fasten it. The dealer reported they knew this was part of a toyota recall but they had no documentation on how to fix it from toyota so they just replaced the entire motor assembly. Toyota has known about this problem and has done nothing about it. It is a dangerous situation that has to be fixed before someone falls out of a moving vehicle. The door closes and appears latched until you drive and then it flies open.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure). The remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair the manufacturer was not made aware of the issue the VIN was unknown. The contact had not experienced a failure. Updated 04/05/17*lj
While stationary in driveway, passenger rear door intermittently will not open or will not close. We have noticed this after the vehicle has been turned off, and the key is no longer in the ignition. This has happened multiple times. My son will push the button from the inside of the vehicle, and attempt to use the handle on the inside of the vehicle. On multiple occasions when the door would not open, he had to use the door on the driver's side to get out. There have been other times after he has gotten in the back passenger door, but the door would not close. It takes pushing the button multiple times to get the door to close. This has happened both while the key is not in the ignition and the car is off, and after the car is started. Climate outside has varied during these episodes as well.
Back door shock.
My 2013 toyota sienna mini van is still under warranty, but front subframe/engine cradle has a broken weld on the front left support area. I contacted toyota again and again but they haven't done anything to fix the problem.
After driving the vehicle to the gas station and filling up with gas, the van would not restart. When the start button was pressed, it would just click, after several attempts it was determined that at least the battery was dead. This all happened in 5 degree weather. In an attempt to open the drivers side rear, unlocked sliding power door, it would not open. My wife was unable to open the door to get our 18 month old out of a cold car. In a panic, she had to climb over the center console from the drivers seat to pull him out, and then climb back over to exit the vehicle. When the van was finally jump started and brought to the dealer, they replaced the battery, and just shrugged off the fact that the door wouldn't open when the battery is dead. This is a huge safety concern for us. If we happen to be in an accident and the battery gets disconnected, we would nt be able to quickly and safely remove our child from the van.
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