On 10/14/2021, as my wife was pulling into our attached garage, the vehicle suddenly accelerated, hitting a metal storage shelf located at the back wall of the garage. The impact of the crash caused the vehicle and the shelf to extensively damage the dry wall of that area of the garage, as well as to damage the pedestal supporting the house water heater, which resulted in the water heater detaching away from the wall and being destroyed. There was, of course, also major damage to the front bumper area of the vehicle. It is my contention that the cause of the accident lies in some component of the vehicle acceleration system. I believe this to be true because of two prior incidents which occurred within the month before this happened. On 09/16/2021, I was driving this vehicle and wanted to make a U-turn. I was traveling at approximately 10 MPH, but as I began the turn, suddenly, the vehicle accelerated to about 25 MPH, even though my foot was off the accelerator. My wife and granddaughter were in the vehicle at the time and both expressed alarm, somehow thinking I had purposely made this maneuver, which I assured them that I had not. Then, approximately 7-10 days later (I am unsure of the date), I was driving, alone, in this vehicle and went to make a left-hand turn. The vehicle again accelerated, even though I had removed my foot from the accelerator pedal and was applying the brakes. I estimate that as I began the turn, my speed was 10-15 MPH, but the vehicle accelerated to 25-30 MPH. I dismissed both of these prior incidents as not too important and attributed them to some unknown anomaly on the road. However, after the latest incident involving the damage to my garage and vehicle, research showed that several Toyota models and specifically the Sienna have had similar issues in the past. I am reporting this incident to Toyota for their evaluation, but wanted to make your agency aware, also.
2017 Toyota Sienna fuel system complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
Vehicle began running harshly, then stalled. Check engine light came on. Upon inspection at Toyota dealership, found to have leaked fuel into charcoal canister. Vehicle owner does NOT overfill gas tank.
Tl* the contact owns a 2017 toyota sienna. The contact received notification of the federal safety agency campaign numbers: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Toyota of wichita falls (2213 old jacksboro hwy, wichita falls, tx 76301) and the manufacturer were made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 40,000. Vin tool confirms parts not available.
Top hinge on fuel cover door broken after 52k miles. From searching online, it seems to be a reported issue with the sienna due to required pressure to close the fuel cover door.
Vehicle exhibits periods of rough acceleration, chugging, and hesitation. After 3 trips to different toyota dealers they refuse to address problem. A massive recall of toyota fuel pumps is underway on several vehicles including 2017 sienna's but dealerships claim my 2017 sienna is not on list. I've lived with this for 3 years and my vehicle is till under warranty with less than 18,000 miles on it. Happens whenever vehicle is used. Dealerships won't test it as they have to drop gas tank.
Car stalls when accelerating from a stop. Happens on highway stop and go and when entering a junction after a stop sign. After the stall the car jerks as it suddenly lacks torque and goes to a lower gear. Toyota technician said that traction control shuts off fuel. This is dangerous since it leaves you stalled after going into a junction. They issued a tsb 0197-17 that didn't solve the problem and they claim that there is no problem and that it is a driving style issue.
Car smelled of gas from the time I bought it (new) after it was started and it was driven for a few miles. Sitting overnight, the smell would dissipate, but the same thing happened each day -- strong gas smell after a few miles of driving . Colder weather, the smell was more pronounced. Dealer didn't see any dripping gas, so sent me home twice without repairs being done. After they kept it overnight, they smelled the smell in the morning and only then decided to call toyota who said there has been a few problems with injector seals. It was repaired and is fine now. My daughter's friend had the same 2017 sienna and it caught fire on the highway and exploded --- my guess is that there is a very serious issue here that needs to be addressed.
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