14281 - customer satisfaction program. certain 2014-2015 model year chevrolet silverado, suburban, and...

Bulletin number

14281

Component

Seats

Summary

14281 - customer satisfaction program. Certain 2014-2015 model year chevrolet silverado, suburban, and tahoe model vehicles and 2014-2015 model year gmc sierra and yukon model vehicles equipped with a dealer installed rear entertainment system may have a condition in which the rear seat entertainment system in vehicles was released as a dealer accessory before final general motors validation approval. Validation approval at gm requires very rigorous testing prior to release, which, in many cases, goes beyond what is required to comply with governmental safety standards. These vehicles, as equipped, still meets all federal motor vehicle safety standards. Dealers are to remove and replace the hinged screen style rear seat entertainment system, with a revised system featuring an integral screen.

Owners of these vehicles have filed 76 complaints in the seats category.