14395A

Bulletin number

14395A

Component

Electrical system

Summary

14395a - customer satisfaction program (revised labor time). On some 2015 model year buick encore, lacrosse, regal, and verano; cadillac ats, cts, elr, escalade, srx and xts; chevrolet colorado, corvette, cruze, equinox, impala, malibu, silverado, sonic, spark, ss, suburban, tahoe, trax, and volt; and gmc canyon, sierra, terrain, and yukon vehicles, a performance issue with the onstar® module might impact the vehicle's battery life. This can cause a dead battery if the vehicle is not started for approximately 4 days. This condition can occur even if the onstar® system is not active. Dealers are to replace the onstar® module. If the customer does not have an active onstar® subscription, the onstar® module is to be deactivated after replacement.

Owners of these vehicles have filed 1,045 complaints in the electrical category.