Customer satisfaction program

Bulletin number

14815

Component

Visibility: glass, side/rear

Summary

14815 - customer satisfaction program. Certain vehicles built with rpo c49 fixed-window (not sliding), heated back glass might have a structurally weakened glass due to an internal flaw (spall). In this condition, the back glass could shatter when the door is closed or during normal vehicle operation. Dealers are to replace the rear window.

Owners of these vehicles have filed 64 complaints in the visibility category.