Some 2013-2016 c-max PHEV vehicles may exhibit an intermittent stall/no crank with a stop safely now...

Bulletin number

SSM 46108

Component

Electrical system: starter assembly

Summary

Some 2013-2016 c-max phev vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc) with battery energy control module (becm) dtcs u3012,p0b37, and/or secondary on-board diagnostic module c(sobdmc) p0a0a. Inspect low voltage interlock circuits, cyb03 and cyb04 for an intermittent short to ground. Inspect the circuits for wire chafing on the 10b689 harness near c4002 between the traction battery cover plate and the traction battery, remove the affected circuit from the connector, apply heat shrink tubing over the chafed area of the circuit and apply anti-abrasion tape. Secure the 10b689 harness to prevent repeat occurrence. Use applicable labor operations from section 10 of the service labor time standards (slts) manual.

Owners of these vehicles have filed 83 complaints in the electrical category.