"Timing chain voluntary service campaign the announcement from may 6, 2016 has been revised to reflect...

Bulletin number

REVISION1-P6305

Component

Engine

Summary

"timing chain voluntary service campaign the announcement from may 6, 2016 has been revised to reflect increased flat rate times and includes additional questions & answers in the frequently asked questions (faq) section such as: - an explanation regarding the flat rate time change - what to do if the retailer identifies additional parts are found that are excessively worn or damaged due to the timing chain - what to do if the client has already had their timing chain replaced campaign summary infiniti is conducting a voluntary service campaign on certain my 2011-13 qx56 and m56 vehicles to replace the engine timing chain, guides, and crankshaft sprocket. In some of the affected vehicles, the timing chain may deteriorate over time and distort. If this occurs, clients will hear abnormal noises from the engine, which may sound like a rattle or ticking. If the abnormal engine noise continues, over time the engine could be damaged. Infiniti is performing this repair at no charge to affected clients for parts or labor to help ensure continued satisfaction with their infiniti vehicle. Infiniti is committed to a high level of product safety, service and satisfaction for infiniti owners and is working with its retailers to promptly address this issue. What retailers should do to ensure client satisfaction, retailers are asked to perform the following repair procedure prior to sale of pre-owned and new (if applicable) inventory."

Owners of these vehicles have filed 92 complaints in the engine category.