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July 18, 2016 Service bulletin

Some 2016 c-max energi and focus electric vehicle built on or before 4/18/2016, may have 12-VOLT and/or...

Ford technical service bulletin SSM 45939 for 2016 Ford Focus Electric and 2016 Ford C-Max Energi.

Bulletin number
SSM 45939
Component
Electrical system
Summary
Some 2016 c-max energi and focus electric vehicle built on or before 4/18/2016, may have 12-volt and/or high voltage battery with a low state of charge and/or an intermittent battery draw. Reprogram the telematics control unit (tcu) to the latest calibration using ids release 101.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Use causal part 14g229 and 12561d04 labor operations in section 10 of the service labor time standards (slts) manual.

Owners of these vehicles have filed 17 complaints in the electrical category.

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