"TSB: some 2016 model year vehicles equipped with entune™ audio (version UU.10.48), entune™ audio plus...

Bulletin number

T-SB-0019-16

Component

Electrical system

Summary

"tsb: some 2016 model year vehicles equipped with entune™ audio (version uu.10.48), entune™ audio plus (version eu.10.68 or eu.20.25 or eu.20.28), or entune™ premium audio (cu.10.71 or cu.10.72 or cu.20.05 or cu.20.08) may exhibit one or more of the following conditions: • swiping feature inoperative on apps or setup screens. • meijer department store is intermittently pronounced “mee-jer.” • number of transferred contacts is not updated. • slacker skips 2 songs when using steering wheel controls. • starting pandora via voice recognition is intermittently inoperative. • transitioning from bt audio to entune, no sound is output (iphone and android). • fm mode will show the incorrect number of available stations intermittently. • voice recognition will not start intermittently. • audio is intermittently not displayed on the home screen. • rumbling sound when no audio is playing. • intermittent “message list could not be loaded” is displayed when retrieving messages. • audio information does not match between the head unit and instrument cluster. • instrument cluster has incorrect display of xm channels. • panoramic camera view is intermittently inoperative. • scout voice guidance has rear speakers muted. • USB audio playback resets after key cycle. "

Owners of these vehicles have filed 94 complaints in the electrical category.