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January 14, 2014 Service bulletin

Some vehicles may experience one or more of the following symptoms in connection with a malfunction...

Mazda technical service bulletin 09-005-14-2875 for 2013-2014 Mazda CX-5.

Bulletin number
09-005-14-2875
Component
Latches/locks/linkages: doors: latch
Summary
Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the c-15 connector. • the driver side power window does not operate. • the door does not open when using the advanced keyless system. • the warning lamp stays on even after the ignition switch is turned off.the symptoms listed above may be caused by corrosion of the c-15 connector terminals due to water intrusion through the front door. In low ambient temperatures, the door harness hardens. If the door is fully opened, it may create a gap between the door and the door harness grommet, which may allow water to enter through the gap.mass production changes: • the front door harness grommet has been changed to improve sealing performance. • holes inside the front pillar (which are made for weight reduction), have been covered to prevent water intrusion.

Owners of these vehicles have filed 3 complaints in the locks category.

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