Some 2015-2017 escape and mkc vehicles without a vehicle dynamic suspension system and built on 1-APR-2015...

Bulletin number

SSM 46495

Component

Suspension

Summary

Some 2015-2017 escape and mkc vehicles without a vehicle dynamic suspension system and built on 1-apr-2015 and through 1-oct-2016 may exhibit a rattle and/or clunking noise from the rear suspension while driving over bumps and/or making turns at low speeds. Suspect rear shock absorbers will compress 2-5 inches of travel before significant resistance is observed. If workshop manual (wsm), section 100-04 diagnostics indicate a rattle and/or clunking noise is coming from the rear shock absorber(s) then refer to wsm, section 204-02 and replace the rear shock absorber(s)as required. For claiming, use causal part 18125 and applicable labor operations in section 5 of the service labor time standards (slts) manual.

Owners of these vehicles have filed 29 complaints in the suspension category.