Region Letter: In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing...

Bulletin number

ZE5_WEP_Region L

Component

Power train: automatic transmission: torque converter

Summary

Region Letter: In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for repairs related a U760E Torque Converter Shudder. In these vehicles, Toyota has received some reports where vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25 - 50 mph. Although the Torque Converter is covered by Toyota's New Vehicle Limited Warranty for 5 years or 60,000 miles (whichever occurs first), we at Toyota care about the customers' ownership experience. Toyota is now extending the warranty coverage for repairs related a Torque Converter Shudder. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.

Owners of these vehicles have filed 337 complaints in the transmission category.