Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers

Bulletin number

T-SB-0124-14

Component

Structure

Summary

TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness. ? Proper function of mechanical systems. Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To help remind customers that regular oil changes are essential to the proper maintenance of their vehicle, installing a first oil change reminder sticker is required prior to delivery. By doing this, customers will be reminded to return to a dealership for their first oil change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 9 of "Final Inspection & Cleaning.")

Owners of these vehicles have filed 61 complaints in the body category.