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November 11, 2013 Service bulletin

Some vehicles may experience one or more of the following symptoms in connection with a malfunction...

Mazda technical service bulletin 09-031-13-2843 for 2013-2014 Mazda CX-5.

Bulletin number
09-031-13-2843
Component
Structure: body: door
Summary
Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the C-15 connector. ?The driver side power window does not operate.?The door does not open when using the advanced keyless system.?The warning lamp stays ON even after the ignition switch is turned OFF.The symptoms listed above may be caused by corrosion of the C-15 connector terminals due to water intrusion through the front door. In low ambient temperatures, the door harness hardens. If the door is fully opened, it may create a gap between the door and the door harness grommet, which may allow water to enter through the gap.

Owners of these vehicles have filed 47 complaints in the body category.

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