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March 2, 2017 Service bulletin

Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough...

Mazda technical service bulletin 02-003-17-3300a for 2013-2016 Mazda CX-5, 2014-2017 Mazda MAZDA6 and 2016 Mazda CX-9 and others.

Bulletin number
02-003-17-3300a
Component
Suspension
Summary
Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to: upper front strut bearing (A) damage. (CX-5 and Mazda6) squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6) the bump stopper (C) may be contacting the strut bearing when the front shock absorber is compressed, causing a popping noise. (Mazda6 only) The front lower arm bushing (D) is making a creak type noise in wet road conditions. (CX-5, Mazda6 and CX-9).

Owners of these vehicles have filed 40 complaints in the suspension category.

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