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April 25, 2017 Service bulletin

Only 2016-2017MY

Subaru technical service bulletin 15-196-16R for 2016-2017 Subaru Outback, 2016-2017 Subaru Forester and 2016-2017 Subaru Legacy and others.

Bulletin number
15-196-16R
Component
Electrical system
Summary
ONLY 2016-2017MY: Those Models equipped with STARLINK Telematics. Provisioning is the process by which the DCM receives the subscription request and activates the related DCM features requested as outlined in the specific subscription contract. If provisioning is not successful then the DCM may remain in an inactive state and the requested services may not be activated for the customer. Field investigation has found that this may be a result of three possible conditions. The DCM may be off the network due to vehicle storage or other network factors. The DCM may be lacking power or ground due to some body side electrical concern. The DCM may have an internal failure.

Owners of these vehicles have filed 1,085 complaints in the electrical category.

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