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November 17, 2015 Service bulletin

WPB: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards...

Lexus technical service bulletin ZLD_Phase 4_Warr for 2007-2008 Lexus ES350, 2007-2009 Lexus RX350 and 2006-2008 Lexus IS 250 and others.

Bulletin number
ZLD_Phase 4_Warr
Component
Equipment
Summary
WPB: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. NOTE: The same Warranty Enhancement Program coverage described herein is also applicable to certain 2006-2008 MY IS 250/350 and certain 2007 MY LS 460 vehicles for cracked and/or sticky/melting front and rear interior door panels as a result of heat or humidity. In Mid-December, 2014 Lexus announced the reimbursement phase of this warranty enhancement program. Since that announcement, Lexus has been diligently making parts preparations for the parts replacement phase of this Program. Due to the age, volume, and breadth of the covered vehicles subject to the Program and the size and complexity of dashboard manufacturing, Lexus will be launching the part replacement portion of this Program in several phases; please refer to the table below for part replacement model phasing.

Vehicles covered

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