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December 17, 2013 Service bulletin

Engine and engine cooling

Chevrolet technical service bulletin PIP4968F for 2012-2013 Chevrolet Impala.

Bulletin number
PIP4968F
Component
Engine and engine cooling
Summary
This Preliminary Information communication provides information to the technician about vehicles that have light engine knock on acceleration from a stop. Technician will need to loosen the 2 rear motor mount attaching nuts off the bottom of the mount to cradle, enough to create an air gap and brake torque the engine in drive between 1200 to 1600 RPM range. Replacement of the rear engine mount will be need if the noise is gone or reduced.

Owners of these vehicles have filed 75 complaints in the engine category.

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