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September 25, 2013 Service bulletin

Sound system ?pops? and loses audio for a few seconds

Audi technical service bulletin A911309 2035232- for 2011 Audi A6 and 2011-2013 Audi Q7.

Bulletin number
A911309 2035232-
Component
Electrical system: software
Summary
Sound system ?pops? and loses audio for a few seconds. If the sound does not return on its own, or if it is accompanied by relevant DTCs in the vehicle, another issue may be present. Verify the root cause before proceeding with this bulletin. This bulletin only applies to vehicles with MMI Basic (PR Number 8DS). Continual improvements to MMI software provides solutions to issues experienced in the field.

Owners of these vehicles have filed 9 complaints in the electrical category.

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