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September 6, 2017 Service bulletin

Water Pump, Idler Pulley If replacing the water pump or Idler Pulley for a chirp, squeal or NVH, please...

Jeep technical service bulletin 9002831 for 2017 Jeep Grand Cherokee, 2016-2017 Dodge Durango and 2017 Chrysler Pacifica.

Bulletin number
9002831
Component
Engine
Summary
Water Pump, Idler Pulley If replacing the water pump or Idler Pulley for a chirp, squeal or NVH, please contact either: Ron Dallison cell: (248) 292-9510 [email protected] Chris Riddick cell: (248) 434-3628 [email protected] Joe Lovell cell: (734) 309-6467 [email protected] Engineering is seeking audio recordings of the concern in an effort to root cause and make necessary improvements to future pumps. Please email any audio recording or documentation of when/where/how the pump, or Idler Pulley makes noise to the above emails. If the dealer is located in the Detroit Metro Area, Engineering may send a representative to review with technician. Any information is appreciated. If a response is not received within 15 mins , then proceed with the necessary repair.

Owners of these vehicles have filed 691 complaints in the engine category.

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