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January 9, 2014 Service bulletin

Sound system ?pops? and loses audio for a few seconds

Audi technical service bulletin A911421 2035232- for 2010-2011 Audi A6, 2010-2013 Audi Q7 and 2010-2011 Audi A7.

Bulletin number
A911421 2035232-
Component
Electrical system: software
Summary
Supersedes Technical Service Bulletin Group 91 number 13-09 dated September 25, 2013. Sound system ?pops? and loses audio for a few seconds. If the sound does not return on its own, or if it is accompanied by relevant DTCs in the vehicle, another issue may be present. Verify the root cause before proceeding with this bulletin. This bulletin only applies to vehicles with MMI Basic (PR Number 8DS). Continual improvements to MMI software provides solutions to issues experienced in the field.

Owners of these vehicles have filed 14 complaints in the electrical category.

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