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February 24, 2014 Service bulletin

The MMI screen goes blank then restarts or the MMI screen freezes for a few minutes then recovers when the...

Audi technical service bulletin A911426 2036576- for 2010 Audi A4, 2012-2015 Audi A6 and 2010-2015 Audi Q5 and others.

Bulletin number
A911426 2036576-
Component
Seats
Summary
The MMI screen goes blank then restarts or the MMI screen freezes for a few minutes then recovers when the user searches for a contact name in the MMI address book when a phone is connected to the vehicle via Bluetooth. This condition occurs because special characters (including symbols, emoticons, or map icons) are stored in the name field of a phonebook contact.

Owners of these vehicles have filed 16 complaints in the seats category.

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