Issue: Jaguar XJ customers may complain of a creak, squeak or knock from the front suspension area,...

Bulletin number

SSM73660

Component

Suspension

Summary

Issue: Jaguar XJ customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. Upon inspection, technicians have identified the causal part as being the front anti- roll bar (ARB) bushes, having the P/N C2D5793. Replacement with a new pair of bushes has subsequently resolved the customer complaint. Investigations into returned parts by both JLR and component suppliers have failed to identify causal factors or defects which may have created the initial customer complaint.

Owners of these vehicles have filed 1 complaints in the suspension category.