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March 1, 2017 Service bulletin

Dealer Package: Certain 2008

Toyota technical service bulletin ZG4 Dealer Packa for 2008-2013 Toyota Highlander and 2008-2013 Toyota Highlander Hybrid.

Bulletin number
ZG4 Dealer Packa
Component
Structure: body: hatchback/liftgate
Summary
Dealer Package: Certain 2008 - 2013 model year Highlander and Highlander Hybrid vehicles may exhibit a condition where the Power Back Door does not close properly. In some cases, the Power Back Door may reach the fully closed position and then reverse to the open position. In other cases, the Power Back Door closes, but produces a pop or clunk noise.

Owners of these vehicles have filed 115 complaints in the body category.

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