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October 4, 2017 Service bulletin

Pre-Delivery Service (PDS) is a critical step in satisfying your dealership?s new car customers

Toyota technical service bulletin T-SB-0288-17 for 2018 Toyota Highlander.

Bulletin number
T-SB-0288-17
Component
Structure
Summary
TSB: Pre-Delivery Service (PDS) is a critical step in satisfying your dealership?s new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness. ? Proper function of mechanical systems. A new PDS Check Sheet has been developed for the 2018 model year Highlander and Highlander HV. Some check points have been added, expanded, or clarified. Bulletins are available for items in bold.

Owners of these vehicles have filed 12 complaints in the body category.

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